Used 2022 Audi Q3 45 S line Premium for sale near Plandome Manor, NY

Novak Motors, still a hidden gem but…. Things have changed. My first time buying a car at Novak was an unexpected pleasure. Found them online claiming a no-hassle pricing policy. So, I went in and met with a sales associate named Laura. Told her I was looking for a Santa Fe. She said ‘we have eight of them. I found one I liked and we sat down with the car fax. I asked what they could do on the price and she said ‘nothing, that’s the price’. Well, I had already done my homework. Their cars seemed to be priced all at the lower end of the Kelley Blue Book range. Fair enough I thought. I asked if I could have my mechanic look at the car and she said ‘sure and if you find anything wrong, since the car was still under warranty, it would be taken to the dealer and fixed prior to the purchase’. With that said and done I came in to buy the car a few days later. Ok, here comes Amy the finance person. I’m ready for all the usual stuff that you deal with at the dealership. But no, just a little paperwork and Amy had me out the door in about 30 minutes. So now let’s jump ahead about 5 years. Is Novak still a place to buy your car? Yes, but there are changes. Namely a man named Mike who is the sales manager. Now when I talked to a sales person they have to go to Mike. Then Mike comes to me. He’s a big guy and he’s playing that sales manager role we have all seen at dealerships. I asked him if he could do better on the price testing the waters. ‘I can come down $500’ he told me (so much for no haggle). Now I’ve already done my homework and Mike is being deceiving. The prices online were $500 lower than the sticker on the car. When I asked him about that he said ‘that they haven’t updated the stickers yet’. That was another lie. I had been in the showroom on and off for over a week and been looking at their website regularly. He also negotiated several times on what they would give me for my trade in. Telling me he was going to lose money when he sells it at auction. At the price he paid me he probably will. I’m sure in his mind he can offset the loss to corporate by claiming his sales numbers. I hope corporate isn’t that blind to his games. Now jumping ahead, I decided to buy the car and gave a deposit three days prior to month-end. Afterwards, Mike says to me that we need to close the deal by Saturday (last day of the month). I said ‘no problem assuming my credit union processes my loan, if not we can do it Monday’. With that he gave me attitude. I said Mike ‘I’ll do my best but either way I have given you a deposit and we have a signed binder’. His reply was ‘I don’t have to honor it and can pull out of the deal’. My response was ‘really Mike? What kind of dealership high pressure garbage you pulling here?’ So here are the main changes at Novak: Mike Mike Mike Seems whoever brought in Mike has made a mistake. Mike has a past history of working at car dealership such as Ford from what he told me and has brought that atmosphere into Novak. Simply put, he’s a bully and likes to throw his obvious weight around. He walks and talks the stuff that we’ve all have experienced at car dealerships. Prices of the cars are now about $1000 higher. Obviously, giving Mike room to drop the prices which clearly violates their no haggle policy. He purposely prices the stickers higher than the website and then claims he hasn’t updated his floor stock yet. Bottom line, would I go back to Novak again? Yes, I would. The cars Novak sells are clean, single-owner lease returns. Out of hundreds of lease returns, Fusion gets to selectively choose which ones to sell thru Novak. They are still under the manufacturer’s warranty. They are still within KBB but as I said because of Mike they are higher and you have to negotiate some. One of the main reasons I would still choose Novak for my next car is because of the finance staff of Amy and Frank. I hope Novak’s corporate office wakes up and gets rid of the dead weight that’s bringing them down, Mike.

I usually lease my cars. I loved this one so much, I bought it. My only issue is that it was recalled 4 months after I purchased it. Sue to the supply chain issues, it took nearly 4 months for the parts to fix it. I did have a loaner for the 4 months, but it was disappointing. I love the car and would purchase again.

My husband and I could not be happier with the service we received at VW in Fair Lawn, NJ. Right from the beginning to the end, everything went smoothly. I highly recommend them. JOSE MALDONADO was our Sales Rep. He was GREAT to work with...go see him!!! He is very personable, knowledgeable and helpful. There was absolutely NO pressure from him...he took his time with us and answered all of our questions. There is nothing worse than looking for a new car, going into a car dealership and feeling the intense pressure from the sales representative, and there was none of that. We also want to give a "Shout Out" to Tina, Don & Jason. Thank you for everything! We felt like we have know all of you before. It was hands down the best time we ever had purchasing a car. We enjoyed our conversations and laughs. We love our new Tiguan! Go see the VW Team in Fair Lawn, NJ...you won't regret it!

Windshield washer sprayers are from 1970s only spray bottom half of window. Jerky when auto shifting, don’t feel turbo Overall Sporty car, fun to drive.

Overall great experience. I was interested in purchasing a preowned expedition. The sales staff were extremely accommodating patient and willing to go the extra mile to make sure the deal got done. And particular Andre was great to work with, and I would highly recommend them.

All the guys in the location were fantastic and made my purchase work for what i was willing to do. stayed late and were very professional

Excellent inventory. Knowledgeable sales person. Painless buying experience. Car was cleaned, serviced and delivered as promised. I would not hesitate to recommend this dealer to my friends.

Good dealership. I bought my car there. Nice people and helpful when you have questions about the car you want to buy. Have lots of Audis.

Emails sent did not purchase car. Car did not have all the options I wanted. But it was a fair price. Better luck next time.

Nour was a great help. Didn't sugar coat anything, laid out what was possible for my financial situation and gave me some solid options. Found a vehicle that was decent and even gave me a 1k discount on the vehicle I picked. Recommend coming here! Ask For "Nour" 5 star Review!!!!!

Absolutely loved my experience here. They had the exact car I wanted, and Sergio in Sales made everything effortless. Quick, easy, and I'm thrilled with my new ride!

The service was incredible. The service advisor Stavros was super nice & friendly. The whole experience was wonderful. We would recommend them highly.

We live in Jersey but made the drive out to Biener Audi because they have the best prices, selection, and reputation. Buying a car from them was so easy, and there were no tricks, games, or hidden fees. Their customer service didn't end once I drove off the lot - they have continued to provide great customer service, and I am now a loyal customer. Shout out to Leo and the rest of the crew for all their help!

The Service Supervisor John P. is excellent. He always takes the time to answer my technical questions and service needs for my Audi A4. the service is always completed within the time promised.

Adrian was super helpful with assisting me today. Very honest and transparent great car salesmen !

Brought my A4 in for service last week. Brian helped me. Great experience I was provided with a loaner vehicle. Highly Recommend Audi Nyack to anyone in North Jersey or Rockland County!

Stavros was amazing. He greeted me with a smile and answered all my questions. I had a Stress free experience. Thank you

The Service advisor Stavros was very informative and knowledgeable. He provided great customer service. He kept us informed and made sure everything went smoothly for all of the necessary repairs. We will definitely be returning for future service needs

Stavros was totally amazing! For service, go see him! Has the patience of a saint. Very helpful.

Sebastian Sanchez made my first car purchase fun, easy, and pleasant. He was very kind and professional throughout the whole process. He promised that he would try his best to get me the best deal and that is exactly what he did. I would definitely recommend going to Sebastian when making a purchase or leasing at Hawthore Audi.