New and Used 2020 Audi Q5 e for Sale in Riverside, CA

We had been looking for a used 2018 Audi Q5 for some time and had run into too many poorly run dealerships that simply did not listen to what we wanted in our area. Once we expanded our search, we found Marcos Morales at Walter's Audi in Riverside who went SO FAR BEYOND what any salesperson has done in the past. He was AMAZING start to finish and truly understands that this is a SERVICE oriented business and you have to LISTEN to what the customer wants, not TELL them. He did a personalized video of the vehicle we were interested in. He answered EVERY question we had in a quick and courteous fashion. He was professional and LISTENED (note to other dealerships we did NOT buy from: YOU listen to US, not the other way around!) to our needs, and we drove over 350 miles to get this car, bypassing a lot of dealerships along the way! Just a great experience buying a car from Walter's Audi and Marcos Morales.

Thank you so much to Todd, who helped my husband and I pick out our brand new 2018 Audi A4 (in scuba blue 😉) you made our experience great and were so helpful and quick to answer questions and explain everything. Appreciate the honesty. 💙 The Rodemoyers

My first time buying an Audi. And it was the best Dealer experience my family and I had ever experienced! First off, our salesperson Joshua Rambow was great, 5 stars or more if possible! He was very professional, knowledgeable and very helpful during our visit at Walters Audi in Riverside. I spent about two weeks working with him on getting the best price possible on my 2018 A5 Sportback. He was able to beat the ???best price??? of all Audi Dealers from the surrounding areas. He was very patient with me during the negotiating process. He was up front with the ???Out the door price??? and did not hesitate to make sure he got our business. He definitely earned our business and will not hesitate to purchase from him again on our next Audi purchase. Special thanks to his partner Isaac Ordinola who also assisted us when Joshua was off work or busy with another customer. Isaac???s ???She???s here??? video/email when the car arrived at their lot was great! Cool to see the car was still wrapped and covered, new and looking gorgeous. =) Special thanks also to Andy Bartoli who made the "signing" of the papers fast and stress free. Lastly, I also wanted to thank you guys for staying well over 30 minutes past closing time to help me. Great job guys and well done on making a very satisfied customer!

I bought my 2017 A3 from another local dealer, and found their service department to be a little frustrating to contend with, so I brought the car to Audi of Ontario. Right from the start, I found this dealership very easy to work with. Erik Garcia is my service advisor, and he is probably the best advisor I've had across several brands. He listens to what I tell him, he relates to the issue and how it impacts his customer, and he makes sure to follow up in a very timely manner. I have a solid understanding of the mechanics of a car, and Erik understood that he had to relate to me differently than some other customers. He has conversations with me that are not so elementary that they don't tell me anything, and not so advanced for me to not understand. He put the effort in to pay attention to my level of knowledge so that it didn't become frustrating to me. Shortly after one visit, I received an email that the dealership was interested in buying my car. I was surprised as it was a lease, and I was only 14 months in. I met with Raymundo Lopez who was absolutely terrific to work with. He explained the process he wanted to follow to me, which put me at great ease. I generally do not like the schmoozy sales experience, but there was none of that. He was up front, honest, and timely. I took this opportunity to upgrade, and Raymundo was extremely patient as I looked at many different situations that would work for me. We looked at everything from another A3 to an A5, to a TT. In the end, I walked away with a fully decked out A4 Quattro that I absolutely LOVE!!! It cost a little more than I planned, but I'm good with it. And when you think about it, isn't that the true sales success story? Customer is happy and gets something they love, the dealer sold something of higher value. I cannot say enough good things about my experience with Erik and with Raymundo. The terrific experience in the service department lead to a really great (and unexpected) sales experience. I would highly recommend Erik Garcia for all of your service needs, and Raymundo Lopez for all of your sales needs!! A quick follow-up.....I have personalized plates, and had to go through the arduous DMV process of waiting for the new registration to get processed, then transfer the vanity plates over. The DMV has a new process regarding this, requiring permission from the leasing company to do this. I called Raymundo, and he started making calls to find out what to do. This happened several weeks after the sale, which further exemplified his professionalism. He did not push me off because the sales was done, he went all out. THAT is the great experience you can expect from Raymundo!! I will add that the billing guy was the only shortcoming through all of this. Not "bad" per se, just not great. His personality was lackluster, and when he tried to push the extra warranty on me, and I refused, he tried an angle I did NOT like at all.....he used the line "well, if you think you want to take a risk like that, it's your choice". I don't do passive-aggressive, and was not happy about that AT ALL. But.....in the end, I have a great car that I love, and overall, a terrific experience that I tell everyone I can about. It is my feeling that since he is responsible for processing all of the paperwork, including the registration, he should have known about this vanity plate requirement, and explained it to me. That way, I wouldn't have had the added stress of finding out about it, and dealing with it while at the DMV. That, I believe, is a major fail on his part. I would recommend both of these gentlemen to care for your Audi needs. They are the best, and I will definitely be back :)

We just purchased our first Audi, a 2017 Q7, on Saturday. Having driven two BMW wagons for 9 years (535xiT and 328iT), we decided it was time to get a 3-row SUV for our family of four. We were looking for a comfortable vehicle for family road trips which could also haul a few extra kids for soccer carpooling. Our top two choices came down to the Audi Q7 and Volvo XC90. Both seem like good cars with plenty of youtube videos and car blogs comparing the two, but for us, the Q7 was the clear winner after test driving both vehicles. Since we live in San Diego, we first exchanged emails with Brett over a span of 3 weeks before visiting Walter's Audi. Brett was incredibly responsive, patient, and helpful throughout the buying process. He was very transparent with internet/Costco pricing. He was not pushy at all, unlike some of the high-pressure sales tactics or arrogant attitude we experienced at other Audi dealerships. We will definitely come back to see Brett should we be looking for another Audi.

After several weeks worth of headaches, from the total loss of my vehicle to dealing with other dealerships that didn???t seem to know what they were doing, I decided to go with the big boys at Walter???s Audi and do not regret my decision AT ALL. They responded to my email inquiry faster than any other dealer I???ve dealt with and had their amazing sales assistant Jennifer on the line with me gathering all of my information and she was also very transparent about the whole thing. I was approved less than 24hrs later for the vehicle I wanted and received a congratulatory call from Angel Ortiz and also, the awesome, Brett who helped me with the entire process onsite at the dealership. He definitely solidified me knowing I made the right decision. Rob, the financial manager, was also very helpful (and funny) and even worked out a deal on warranty and maintenance for me and went out of his way to secure a lower APR. They listened to all my needs and delivered far beyond my expectations. Even the other representatives at the dealership were friendly and congratulated me on my purchase. Needless to say I???ll be getting all of my future Audi???s from this location. Brett, I???ll see ya when it???s time for the R8 :-).

We recently purchased a certified pre-owned Audi from Todd Bellis at Walter's Audi in Riverside, CA. Todd made our car buying experience a very positive one! He was knowledgeable in all areas and was quick to return calls, texts and emails. Todd delivered to us an amazing Audi A6! 🤗

After suffering an irreparable flat with my S4 on a Friday afternoon 2+ hours from home, I started the search for a replacement tire. Walter's Audi was the closest dealer and had positive ratings, so I gave them a call. The service team was able to track down my tire and had one in stock- great! I wasn't keen on driving around on a donut for the next 3 days (I can't drive 55! Plus, no car should suffer that indignity) and despite the fact that I was 40 minutes away and they were closing in 1 hour, they encouraged me to bring it in anyway. On arrival, Stacy Samuel jumped right into the paperwork and worked with the techs to get my car in ASAP- all while still juggling the phones and assisting other customers. As luck would have it, the techs ended up running into an issue during the swap which forced them to stay over an hour late. Stacy and the tire team went well above and beyond, and the service provided was exceptional in all regards. It was entirely unrealistic to expect a tire mount and balance in 20 minutes, but they stepped up and accepted the challenge anyway. They refused to accept any gratuity, and even insisted on still running the car through the wash (she needed it). What could have been a huge headache for me ended up being relatively quick and painless, and thanks to Stacy and the shop now I won't be worrying about my car all weekend. The team at Walter's Audi was enthusiastic and responsive, and I will not hesitate to return in the future... hopefully for scheduled maintenance this time!

The first thing we look for whenever we deal with an type of customer service is the respect and consideration that is given to us from the beginning to the end of that transaction. I've literally walked out of places due to disrespectful/negative vibes coming from a customer service specialist. My wife and I had been searching for an Audi A3 2.0 for about a year and a half before we found the right car for her. A year before we had almost bought one from another dealership but right as we parked the car the check engine light came on. That wasn't what made us not buy the car. It was the fact that the sale person had told us not to worry and that it was probably nothing. I just can't deal with deal with someone that would try to play me like that. So we told them respectfully that we needed more time to think about it and decided that it was not the right time and car to get. In comes Walter's Audi. The name Walter had already clicked with us since Walter is the man that brought my wife and I together lol. Then we walk in and not once did I feel any negative energy. Just open and smiling people. This actually means a lot to me as I like to build on relationships. It happened that the owner of the car, a 2015 Audi S3, was there as well and was able to answer all our questions. However, the main man that helped us was Richard. Very cheerful man that went above and beyond to get us set up into that S3 even though we were looking for an A3 2.0. Sometimes things just work out way. Funny right? After the test drive, which was amazing by the way (292hp turbo), we went into his office and got down to business. The fun part hehe. How someone negotiates always shows me the type of character I am dealing with and I can whole heartily say that Richard gave as much as he took and that was seriously all I was looking for. I wasn't looking to pull a fast one on them and they weren't looking to pull a fast one on me. Even at the end he took care of all the thing I asked for. Then came finance and just wow. The fastest process I have ever been apart of. In, asked if I wanted any options, said no, no up sell, signed the papers and out. Fastest process ever! We drove away with more than we even wanted at a great price and made a friend along the way. We still hit up Richard with any question we have and he responds right away. Couldn't have asked for more. Thank you again Richard and I hope the best for your family and friends. Your positivity is really inspiring.

One of the more interesting things I???ve done involved obtaining a brand new Q5 from Walter???s Audi. Let me explain: It was interesting because this was all done: ??? Initially via the Internet ??? Sight unseen ??? Without a test drive ??? From thousands of miles away For various reasons, I required taking delivery of my Audi in Hawaii...2,500 miles away from Walter???s. The entire transaction was accomplished with surprisingly few emails, telephone calls and Fedex-ing. How could I feel so comfortable doing this? Simple: Brett McKinley. Hands down he provided me with the best car buying experience! Brett took my initial inquiry seriously and treated me with respect. Though he had never sold a car for delivery in Hawaii before (he does have extensive experience with the rest of the 49 states, though) he was not deterred. He became an excellent point of contact and helped me coordinate the delivery of my documents and ultimately, my car. Supporting Brett was the fantastic Walter???s team. Together they helped me get behind the wheel of my new Audi! Much Aloha, and many thanks to Brett and the rest of the Walter???s team! I plan on becoming a repeat customer. Definitely 5 stars.

Definitely! Back track about eight years and you'd find me purchasing a new car at a dealership. The salesmen were hungry, it took nearly seven hours, and the dealership delivered a car with scratches and a dent! In May of 2018 I tried again. My experience at Audi Ontario was phenomenal! I took care of most everything via text and a few phone calls. My car was sharp and waiting for me. I even got to test drive the car far further than anyone else permitted. Get this, I even enjoyed chatting with that guy that tries to sell you incidentals and ridiculous insurance. Here's the take away???Mike Abujaber was leading the process. Mike got me in, got me out, and sent me on my way with a big smile on my face. Look new further. This guy's awesome!! Contact Mike Abujaber for your needs. E:mabujaber@audiontario.com P: (951) 688-3332

I had an excellent experience at Audi Ontario purchasing a new 2018 Q7. I visited the dealership from Orange County (about an hour drive away) because it had a certified pre-owned vehicle that I was originally interested in. I typically buy CPO vehicles for the cost savings, extended warranties, and no-haggle pricing. They did have the vehicle was originally interested in as advertised, but after meeting with Brandon Clemons and Jhovan Coronado and discussing other options, I ended up leasing a new vehicle. Jhovan was able to locate the exact vehicle I wanted at another dealership and had it delivered later that same day, saving me another trip out from Orange County to pick it up. I've financed 6 difference vehicles (Acura, Lexus (2), Toyota (2), and Volkswagon) over the past 20 years and the experience at Audi Ontario was by far the smoothest and pain free. No hard sales tactics for additional options and service contracts that I didn't want or need. If you're in the market for an Audi, I highly recommend visiting Ontario, even if there are other dealerships closer to you.

I was shopping for a 2015 Subaru Outback 3.6R as a replacement for an upcoming lease return, and was not finding what I was looking for locally in the Sacramento area. I cast a wider net in searching (about 500 mile radius), and came upon just what I was looking for posted by Audi Ontario as one of their recent trade-ins. The team were extremely helpful and responsive over multiple weeks of contact and my hectic schedule, even shooting and posting a custom video of the vehicle just for me. Special shout outs to Zachary White and Kanisha Brown for their weeks of communication, coordination, outreach, and audio-visual effects. The team was very professional and coordinated with me on my schedule. I was able to fly down from Sacramento to Ontario on a Sunday, where the team had the vehicle ready for inspection and drive on my schedule. Negotiation with Zachary White and Mike AbuJaber was quick, polite and professional. Once we reached a consensus, we settled into prepping paperwork, and they graciously shared with me lunch they had brought in for the team (pizza!). The finance team of John Scholz and Rose Ruiz are extremely well organized, efficient, friendly and professional. They were very supportive, kind and professional as we worked through a speed bump with my bank on my pre-approved loan. Finally, Zachary White followed up with the original owner to retrieve the cargo cover for the Subaru, and the previous owner (now an owner of another fine Audi!), was nice enough to drop off the tonneau for me so I lacked for no missing part for my new-to-me Subaru. I have to say that my purchase of this pre-owned Subaru from Audi Ontario was truly a pleasant experience, and I sincerely recommend this dealership. Side note for those of you considering traveling in from far away to evaluate a vehicle at this dealership, it is just a few minutes away by shared service transport from the Ontario airport (e.g., Uber, Lyft, taxi). This made it super convenient for the initial visit and test drive.

After owning 2 Audi???s Q7 decided to purchase the new S5 sports back and I was help by Raymundo Lopez, he was knowledgeable and responded to every questions that I had, even he drove to get me over an hour away to test drive the car and finalize the deal, very satisfied overall 👍🏼

I been coming to Audi service station and ever since Luis Macias helped me out for service,car wash setting appointment he???s always there to provide help. I am so happy the way things aren???t going and even telling my friends if ever they are planning on buying a new car get an Audi and I recommending Ontario Audi excellent place to go. Thank you for your great service 🙏 Luisito Ojeda

I visited Audi Ontario for maintenance of my vehicle ( Audi a4 ) and i totally recommended this dealer. From day one the service department has been so helpful, given me advice and recommended the best for my vehicle, they do a free multi poit inspection every time i visit them and thanks to that i feel more comfortable driving my vehicle avoiding expensive repairs in the future. The staff from the service department that helped me has been the best experience i ever had. My personal experience is based on the quality of service from Luis Macias ( Audi Service Consultant) of Audi Ontario. I strongly encourage you to give him a call if you need a experienced advice on anything related to your vehicle (909) 292 9700 ext 9713. He would accommodate a rental car for you and will keep you updated and will suggest what's best for you. What i love the most is the way i bring my car to them ( perfectly clean ) Is the way they returned to me. I hope this review will help someone , we know how frustrating is at times visiting a dealer, But i have to say not this one.