Audi Glenwood Springs & Glenwood Springs Volkswagen Review
It's All About Service
by GregLewis from DealerRater.com
December 3, 2018
4.9 (373 reviews)
There are two phases to the dealer/buyer experience: 1) selecting and purchasing your car; 2) having your vehicle serviced. The purchase may take a few hours, though often much less time. In my case, Ed Costie and Jeff Hummel could not have been more professional on the sales side--a satisfying experience all around. For me, however, it's the service experience that's even more important. After all, you interact with the service department multiple times during your car ownership. The service team at Glenwood Audi is professional in every way, meaning easy to work with, well organized, nice, efficient, and fast. I hope to make as few visits to the service department as possible (and I assume that will be the case, knowing the quality built into every Audi, but when I do need service, I know it will be excellent. And Ed and Jeff will swing by the waiting room to say hi. Even the head of finance came by to say hello.
Audi Glenwood Springs & Glenwood Springs Volkswagen Review
The best
by Greatful from DealerRater.com
December 3, 2018
4.9 (373 reviews)
Time and time again I am blown away by the professionalism and sincerity . Jeff Hummel has continued to go above and beyond every time I have contacted him. I am very satisfied with my 2018 Q3 not only because of the reliability and performance but the treatment I receive. Example : I missed a scheduled time slot for 10,0000 mile service do to unforeseen circumstances. I was given another time to come in, not prior to a trip I needed to take , Jeff Hummel was able to schedule time before my trip to have service done , a great shout out to Chris Truax in service for making it happen . Royal Hayward is full of life and understands the Audi experience that is expected . I feel Corstiaan Westerhuis has an amazing team . I will only purchase or lease an Audi from them
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