Used Audi Q5 e for Sale in Houston, TX

Mr. Rick Cavender met with us briefly last week and said, "I hope we can own your business." We took the advise and met with Ariel Esparza, Malo Payne and Tony Osburn. They went out of their way and went above and beyond their call of duty. We left the dealership at 9:18 p.m. yesterday. I can only say that the customer service was amazing and they really worked with us on all aspects from the car detailing, financing and so much more. Thank you for making our experience a memorable one!!! I am happy to report that I am in a 2016 Q3 and I love it!

Sheena represented Randall Prestige well. She took care of us, we had fun, and a lot of people got to drive the fabulous Ford cars. So many people were impressed with Ford. It was an amazing experience. Sshe spent ALL day with us to help us fundraise for Garland High School DECA. Prestige is donating $4200. Thank you. You are helping students in your community attend DECA conferences for competition as emerging leaders in business and marketing. We are thrilled and grateful.

I initially brought a used 2017 Audi Q5 in for a purchase inspection, from another dealer. After talking to Nick, who spent 10 minutes with me discussing the Audi inspection, walking around inspecting the vehicle, answering my wife's questions and then reassuring me that the Audi I was interested in still had over 23 months and 30K miles dealer warranty, I decided to at that time not to perform the inspection. 15 minutes after leaving the dealer, my wife and I was discussing Nick's professionalism and attitude. Never trying to push the inspection or any products and services, and how impressed we were with him, we decided to return to Audi Plano for the inspection. Nick was in the service bay, and greeted us like long time customers. He quickly got us in the queue and then arranged a Lyft ride back to our residence in Garland, over 20 minutes away. During the inspection, we recieved video footage of the vehicle being inspected. After the inspection Nick arranged another Lyft ride back to the Audi Plano where he went over the items discovered during the inspection, and proceeded to demonstrate great confidence that the car was of excellent condition. Nick's personality and attitude is the only reason we decided to go ahead with the vehicle inspection.

My experience with online buying has been solidified; I will always use this as my #1 shopping method. My car buying experience was outstanding because of the incredible customer service of Todd Smith (Audi Swanee Mission Salesman) Todd was engaging from the moment he answered my sales call. He wanted to understand my requests and how he could facilitate my desire. I was a very demanding customer and with 2 weeks of negotiating without a commitment it didn't deter Todd; he continued being just as committed to serving my needs. Unfortunately, when I was ready to make a decision to buy, Todd suffered an unexpected emergency but during a critical moment in his life he gave thought to me by passing my case to his Sales Manager (Taz Good) who continued with the same, non-pressure and outstanding customer service. I agreed to buy the vehicle and Taz found me a better interest rate than my 20 year credit union. Well, the buying experience was done but I needed the expensive Audi A8L that I purchased 'sight unseen' to be shipped. Todd and Taz made the connection that ensured my vehicle was shipped in a timely manner and it was. The Audi Swanee Mission team is outstanding and if I am ever in Kansas that will be one of my first stops. This is an outstanding team. Harold

My car was totaled by a reckless driver a week ago (I was rear ended at high speed while I was sitting in traffic), so I was having to find a new car on a short and unexpected notice. I obviously wasn???t a very happy car shopper, given the reason behind my urgent need in a new car. After test driving several cars and visiting several ???luxury??? car dealerships, I was about to go home, but decided to visit one last dealership (Schomp BMW). I had BMWs in the past from Schomp, so I knew the quality of their cars and the outstanding quality of service they are well known for. However, I was blown away when I walked in their doors today. The receptionist was so friendly and helpful. I told her I was there to test drive the X3 and she immediately went in search of an available client advisor for me. She reappeared with a true gem and class act named Sam Nejad. I told Sam my story about my car being totaled by a reckless driver and that I was interested in the X3. He went right to work for me and I never looked back. He was extremely knowledgeable about BMWs, especially the X3. Before we went on our test drive, we walked around the entire vehicle and Sam pointed out all of the features and he did the same once we got inside the car. Once we got on the road, he showed me all of the features in real time as we were driving. At my previous ???luxury??? dealerships, the client advisors/sales people told me more about their personal lives than about the car. At one dealership, I knew more about the car???s features than the salesperson did and at another, I ended up knowing more about the salesperson???s entire life story than I learned about the car. Sam was honest, trustworthy and 100% BS-free. Not once did I have reservations about him. He has the rare and unique talent of balancing extreme professionalism with being funny and very personable. His passion about BMWs is infectious. I especially valued his ability to be very efficient, but yet not feeling rushed at all. He went above and beyond. I have no idea where Schomp BMW found Sam, but I hope they hang on to him because he is the real deal. I have to say everyone I interacted with today at Schomp BMW was exceptional: so friendly, helpful and professional without being overbearing at all. Schomp BMW and Sam Nejad are refreshing in the world of car dealerships. They know the perfect recipe for doing it right. Thank you!

My experience with Audi is at the top of my list when it comes to customer service. Thank you Sam in Sales for being so nice and patient and thank you to Roy in finance for going the extra mile and getting me an even lower rate after the deal was done. You guys are the Best!

Great people, the sales process is easy to understand. They kept me feeling informed and comfortable through the entire purchase experience.

I purchased my new 1998 Audi A4 originally from Scottsdale Audi. My service advisor Al Rizzo, had been exceptional. I love my car and want to keep it in tip top shape. Al has the 6th sense to anticipate future problems. He is very professional, and yet understands how I love my car. When I use valet service at resorts, often the bellmen want to purchase my car....it is immaculate. Thank you Al, for your continued care!

Best car buying experience ever! We love the Audi Minneapolis dealership. We just purchased our first Audi and we couldn't be happier. We have been looking and test driving new cars for the past 6 months and we made three visits to Audi Minneapolis. Each time Joel Heinen gave us an outstanding customer experience. I really appreciate Joel's low pressure but highly attentive style. I've never felt more comfortable car shopping. When we made the decision to buy Joel knew exactly what we were looking for and found it. Delivery was so much fun. Joel took care of all the details and spent over an hour walking us through all the high tech features. Thank you!

I bought my 2017 A3 from another local dealer, and found their service department to be a little frustrating to contend with, so I brought the car to Audi of Ontario. Right from the start, I found this dealership very easy to work with. Erik Garcia is my service advisor, and he is probably the best advisor I've had across several brands. He listens to what I tell him, he relates to the issue and how it impacts his customer, and he makes sure to follow up in a very timely manner. I have a solid understanding of the mechanics of a car, and Erik understood that he had to relate to me differently than some other customers. He has conversations with me that are not so elementary that they don't tell me anything, and not so advanced for me to not understand. He put the effort in to pay attention to my level of knowledge so that it didn't become frustrating to me. Shortly after one visit, I received an email that the dealership was interested in buying my car. I was surprised as it was a lease, and I was only 14 months in. I met with Raymundo Lopez who was absolutely terrific to work with. He explained the process he wanted to follow to me, which put me at great ease. I generally do not like the schmoozy sales experience, but there was none of that. He was up front, honest, and timely. I took this opportunity to upgrade, and Raymundo was extremely patient as I looked at many different situations that would work for me. We looked at everything from another A3 to an A5, to a TT. In the end, I walked away with a fully decked out A4 Quattro that I absolutely LOVE!!! It cost a little more than I planned, but I'm good with it. And when you think about it, isn't that the true sales success story? Customer is happy and gets something they love, the dealer sold something of higher value. I cannot say enough good things about my experience with Erik and with Raymundo. The terrific experience in the service department lead to a really great (and unexpected) sales experience. I would highly recommend Erik Garcia for all of your service needs, and Raymundo Lopez for all of your sales needs!! A quick follow-up.....I have personalized plates, and had to go through the arduous DMV process of waiting for the new registration to get processed, then transfer the vanity plates over. The DMV has a new process regarding this, requiring permission from the leasing company to do this. I called Raymundo, and he started making calls to find out what to do. This happened several weeks after the sale, which further exemplified his professionalism. He did not push me off because the sales was done, he went all out. THAT is the great experience you can expect from Raymundo!! I will add that the billing guy was the only shortcoming through all of this. Not "bad" per se, just not great. His personality was lackluster, and when he tried to push the extra warranty on me, and I refused, he tried an angle I did NOT like at all.....he used the line "well, if you think you want to take a risk like that, it's your choice". I don't do passive-aggressive, and was not happy about that AT ALL. But.....in the end, I have a great car that I love, and overall, a terrific experience that I tell everyone I can about. It is my feeling that since he is responsible for processing all of the paperwork, including the registration, he should have known about this vanity plate requirement, and explained it to me. That way, I wouldn't have had the added stress of finding out about it, and dealing with it while at the DMV. That, I believe, is a major fail on his part. I would recommend both of these gentlemen to care for your Audi needs. They are the best, and I will definitely be back :)

I was taken by the hand through the process of my leasing with kind care yet with courteous, friendly, and much professionalism. Michelle Racine has given me so much attentention into details and advises to ensure that I would be happy with the lease of my 2018 Q3 Quattro Premium Plus. I recommend her excellent service and Fletcher Jones Audi to anyone, very highly! I also got a good deal with my trade in and a good price of the new lease!

McKenna Audi has been my 'service' dealer from way before I owned my current A3. Due to honest service reps such as David Salzie, I keep coming back. I commute 500 miles per work week. I truly need to feel my Audi will deliver me to work & back every day and not leave me stranded on the side of the freeway. David Salzie insures that and provides the confidence I require each and every time my car is serviced by recommending procedures my Audi will need in the future. I am more than happy with all services I receive from McKenna Audi as result.

Was out shopping for a new car and had gone to a lot of different dealerships. Until I met Artour and Ark at downtown Audi. Amazing people to work with. It's rare to find honest people I'm the car industry. Will recommend finding then if you are shopping for a new Audi. 5 star service all around.

I leased my car from Artour a few months ago. He made the buying process so easy. Very knowledgable and not pushy at all. Great person to buy a car from. Would recommend him 100%. Months later he also took the time to set up all my service appointments and made sure I was taken care of. Ask for him if you are in downtown.

Great service my car salesman Leslie really made my car shopping experience great and was very helpful in finding me a car I and my fiancé both love

I contacted CherryHill Imports Salesperson-George Chuwueze regarding information on a 2018 Porsche Panamera 4. George was extremely helpful and Knowledgeable from the start. He made sure the entire transaction was pleasurable and all my questions & concerns were addressed. Finance Director- Jenna Dubois was also very knowledgeable and helpful, making sure I received the best Interest Rate available. She also made sure all my questions were answered. I will definitely tell my friends in the market for a vehicle, "Give George a call and he's make sure you get the best deal available". Thanks Again for a Job Well Done!

On June 11, 2016, I had contacted Cherry Hill Audi, and had spoken with a Great Man named, Mark Tamburrino ( Audi Sales Manager), who verbally promised me a payment and a down payment that I was extremely comfortable with and also he knew that today was my wife's birthday, which he displayed a conduct of professionalism that no other dealership in the Delaware Valley could offer. When I had arrived at Cherry Hill Audi, that same day, I was greeted by another Great Man named, Jeff Glauser (Audi Brand Specialist) who then instructed on how to utilize all of the features on my 2016 Audi Q5 SUV, and completely answered all of my detailed questions. At this time, I was escorted to a Great Women named, Jenna Dobois (F&I) who then made sure that I was relaxed with my sales experience from A to Z and also made sure that my lease returned vehicle was properly completed. Jenna also made sure that this transaction was easy and she wanted to also make sure that I was able to put a ribbon on my wife's birthday gift. Finally, on behalf my family and I we thank you Cherry Hill Audi and Mr. Mike Hartung for making this sales experience an epic day for us. Sincerely Submitted, The New Loyal Audi Family Members (Ron, Trish, and Baby Liam, B)

Just bought a new 2018 A6. Very happy with the entire sales process and love the car. Tom Smelstor took care of us and handled everything with professionalism and expertise. He did all the "heavy lifting", which made it easy on us. Highly recommend the dealership and Tom.