Used 2023 Audi Q7 SUVs for sale near South Pasadena, CA

Although I didn’t get a car I was able to look at several cars. Thanks Jose Vargas for the help

Good Experience. Good Service. Helpful Representatives. Able to answer all my questions. Assisted in transferring to Arizona Carmax.

I just want to take a minute to thank Stephanie and Kelly for their hard work and patience. Getting a car here was easy, smooth and pressure-free. If you are in need of a used vehicle, do not hesitate to contact these two lovely ladies. You won't regret it!

My needs were taken care with attentiveness and promptly. Service rep made sure my wait was comfortable and enjoyable. I was given refreshments.

I had a totally pleasant experience at the Audi Long Beach dealership as I was interested in an Audi TTS advertised online. Mr. Kien Phan provided clear, competent details of the essential functions of the vehicle both during the test drive and after the purchase, and Mr Sepulveda patiently discussed financial aspects of the purchase and trade-in over two days (since I needed an overnight reflection period!). When I returned for additional questions after the purchase was satisfactorily completed, Mr. Phan again took the time to answer fully all my requests (in particular I could not raise the spoiler, and I am one of those who hate to check details on an online document). In fact, Mr. Phan found for me an actual paper technical manual, which made me very happy. I know that I can rely on the staff for any follow-up issues. Thank you to all for your competence and courtesy! I love my new TTS. I used to have the first TT quattro model (1999- 2000) that I kept for 13 years, and drove safely in snow, ice and hot weather. I missed it when I subsequently bought a different car. Now I'm happy to drive again this beautiful, dynamic machine, and I am sorry Audi decided to discontinue this great vehicle. In conclusion, I believe that the Audi dealership at Long Beach meets all the professional standards one can expect when buying a new vehicle.

Excellent service sales person jin cho wonderful services high recommendation very helpful with everything left happy services

In 2008, my folks bought a new Chrysler Pacifica Limited. The car sales man was great. He knew all about the car and showed us everything about it. The dealership it's self is beautiful and super clean. They also have AWESOME cars inside in which you can sit and mess around in. The overall rating is a 4 BECAUSE, it is so hard to get a hold of these guys to take the car in. We've called 4 or 5 times to only leave messages that have never been responded to, so we are planning on just going there whether they want us to or not!

On Friday, April 18, 2025, I took my 2017 GLE350 Mercedes to W.I. Simonson for a routine service and to have a problem with its interior lights fixed. The service writer, Gore Srmabekian, explained the service to be performed and the additional diagnostic work needed to isolate the lighting problem. Throughout the day Gore kept me informed about the progress being made and assured me that everything was being done to complete the diagnostic work and fix the problem before the end of the day. Unfortunately, the problem turned out to be more complicated than Gore first thought and involved disassembling the dashboard, thus necessitating that the car remained over the weekend. Gore was extremely apologetic and assured me that the problem would be fixed the following Monday. On Monday, Gore called to inform me that the technician had found the problem and fixed it, but it would be Tuesday before all the interior parts were reinstalled. On Tuesday, the work was completed, and I was able to pick the car up. When I arrived, Gore was extremely apologetic about the inconvenience and delay. To show his appreciation for my patience, Gore waived the diagnostic fee (a savings of more than $300) and charged me only for the routine service. Unfortunately, when I got home, I discovered that the center console stowage compartment would not open. I called Gore and he arrange to have the problem fixed the following Friday. At mid-day Gore called to inform me that additional parts needed to be ordered from Germany, and the car would not be ready. Finaly, on May 9th, the needed part arrived and was quickly installed. Although this experience was an inconvenience necessitating numerous trips back and forth to the service center, the courtesy and professionalism Gore showed me was above and beyond the call of duty. Not only did Simonson waive the cost of the new part and the labor to install it but treated me to Uber rides back and forth to my home each time.

Excellent customer service. I'm treated very well every time I visit. Waiting area is very comfortable. Daryl (service manager) is great. Kept me informed of everything while I waited.

When I called, Christina answered the phone and gave me outstanding assistance in answering all of my questions. She is very professional and knowledgeable. I visited the dealership and test drove a few cars. I am definitely going to do business with Santa Monica Audi!

My husband and I would like to thank you and your staff, particularly Ms. Helen Stredder for her exceptional customer service. Ms. Stredder worked diligently with me, my husband, and my brother, (who she also sold a car to months earlier). She was very patient, thorough and demonstrated delightful customer service skills. In fact, my first car of choice was a Mercedes Benz GLE, however, Ms. Stredder?s dedication to provide the best experience at Audi is what detoured us away from Mercedes and into your dealership. It?s a workforce like Ms. Stredder that made a difference, both for your dealership and for your customers. My husband and I were very pleased with the smooth, `no-nonsense? approach Ms. Stredder provided, accompanied by the relaxed and `no pressure? atmosphere there at Audi of Santa Monica. Unfortunately, at the end of our visit, your finance manager devastated our pleasant experience. Mr. Michael Williamson completed the transaction with the final maintenance and service portion. Upon entering his office, he demonstrated an unfriendly, arrogant demeanor. He rambled through the finances in a disinterested and irritated manner. Ms. Stredder had given us a deal which included maintenance in writing. Mr. Williamson called her into the room, unpleasantly, demonstrating rude body language by rolling of the eyes and grunts. He spoke to her in an entitled, rude manner. He scolded Ms. Stredder in his office, in front of his customers for making a deal in writing. If fact, Ms. Stredder?s agreement was what lead us into your dealership to begin with. Regardless of the circumstances, representatives need to be aware of their surroundings while on duty and exhibit a professional manner at all times, remembering that they represent the organization which employs them, in this case, Audi. Mr. Williamson presented a poor representation of Audi by acting unprofessional towards Ms. Stredder in front of customers, which made both my husband and I very uncomfortable while in the room. The room soon turned silent and hostile. Despite Mr. Williamson?s unprofessionalism, Ms. Stredder kindly nodded her head, with a pleasant smile, and apologetic, she notified him that she was going to speak with the manager. Please remind your staff, that all matters with other employees should always be handled behind closed doors and not in front of your customers. We are confident and optimistic that even behind closed doors, employees are treated respectfully.

I contacted them by email about a preowned car and they replied very fast. The salesman was helpful and knowledgeable. I arranged a visit and checked the car, but was not very fond of the black interior, ended up not going ahead with the purchase. Premises are nice, and they surely move a lot of cars there every month. I didn't feel pressured at any time, all in all was a nice experience.

Helen was awesome! Took care of me right away. I was in and out in 2 hours. She had all the papers work ready, explain everything to me, and left me her number incase I had any question.

was a pleasure doing business with Petros hes has great people skills and was overall great experience. will decently come back when looking for next car

Exceptional employees made this the best car leasing experience Ive ever had. Especially Josue and Toni as well as Neda and Jamie all went above and beyond to get me exactly what I wanted. I love my 2018 Sonata Sport!!!