Audi R8 for Sale in Fort Worth, TX

I was having a problem with my Audi Connect, and after speaking with numerous people over the phone (who could not seem to understand what was wrong with the system), I decided to head over to the DFW Audi dealership. I spoke with Ruby Rodriguez, the Tech Specialist. Not only was Ruby extremely friendly, she was also very eager to help in any way that she could. After taking the time with me to walk through every step of the set-up process, we also were unsuccessful in getting the system to work. I mentioned to her that the Audi Connect technical support team was sending me a new SIM card, and I should receive it that following Friday. Ruby right away mentioned to me, that as soon as I receive the new card, to come back to dealership and she would set this one up from the start. Once I received the card, I came back to the dealership, and just as Ruby mentioned, she walked through all of the steps that she normally would to set up an Audi Connect account. Unfortunately, it still did not work. Ruby never got frustrated, but instead became more inquisitive. Her persistence eventually got us to someone on the Audi Connect dealer support team, who was able get everything to work perfectly!!! I do not think I have ever received customer service like this before! Thank you Ruby and thank you DFW Audi for the way you treat your customers! It truly makes a difference!

These 5 stars are based on my most recent visit because other times they deserved a 1. Service here is like a roller coaster of emotions and I never know if it’s going to be up or down. With that being said, they’ve always allowed me to express my concerns and they are nothing but courteous about it (at least to my face). I’ve been coming here a few years now and praised them better than dallas or Plano. I’ve seen the changes and dips in customer service since the original owner Baillargeon sold to a corporation, but I can see an improvement. I appreciate that.