Bought a 2014 i3 from another dealer and brought it in for a health check on all systems. Dustin made us feel at home as the service tech completed the multi point inspections. In the end, my i3 got a clean bill of health. I will be back to service my vehicle in the future.
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Due to time constraints, I only had a couple of hours to buy a car, I had done my due dilligence but they were still some unanswered questions on a BMW 428 I wanted to purchase. As everyone knows, purchasing a car is not easy. Well, Jose Martell made it not only straight to the point but super easy and comfortable. Not only did Jose knew the car, but had an itimized list of everything BMW West Houston had done to the car before putting it up for sale. If I had a question Jose didn???t know the answer, he would reassure me that he would get me the right answer and not BS around. Car buying should be this comfortable and simple. Non aggressive salesmen, who know their craft, who treat you like a person and not another financial transaction. BMW West of Houston has Jose Martell, he checks all those boxes. Do yourself a favor and check with Jose Martell at the front desk. He will make it happen and make you feel comfortable. I???m glad I had the opportunity to meet him, I am happy about my purchase, and how the whole process worked out and I will always recommend him as the ???go to guy??? In this dealer. Thanks Jose!
I am beyond happy with my experience at the BMW West Houston! Not only were they all very professional, but they were all very caring of me throughout my process ! I cannot say more wonderful things ! This was my first purchase with BMW and I can honestly say from my experience, I WIlL BE BACK :) ! Jose, the sales associate, was not only extremely honest with what I could get within my means but also extremely patient and understanding. Alexis , in the financing department, was very meticulous in making sure I was comfortable and He was quick to answer all of my questions. Juan , the genius , was more than willing to go over any questions I had in regards to the gadgets within the vehicle ! All I can say is every single person took care of me every step along the way !! So a big thank you is well deserved !!!
My 325i is getting older. Even though my BMW is well over 10 years old, they treated me like I just drove up in a top of the line model. My questions were noted that morning and I was quoted a price to make needed repairs later that day. The work was scheduled to be completed by the end of the day on friday. Although it didn't get completed on time, I was provided a car to drive over the weekend. Nice play BMW West, now I am looking forward to when trade my old car in on a new one.
I did not want the technician to rush through the repair of my car, so provided a car to drive over the weekend, I was very satisfied with my experience. I'll definitely be back.
I must say.... not only did my car ( 2013 BMW 535i Gran Turismo xdrive) get the proper service, I was personally over impressed by the hands on courtesy I received from the team at Momentum BMW Mini. When I brought my car to their service department I was greeted at my vehicle by a representative who kindly directed me to the service area. My service representative was named RICK RAWLANDS whom I had spoken to over the phone but wasn't in his office when I arrived but to my amazement he had left instructions with the front desk clerk that I would be coming and they took great care of me.
Though they did have a shuttle to take me back to my destination the service and parts manager SHAWN offered to personally take me. In that short period of time with him I came to the conclusion that he was an honest and stand up person.... he even gave me a BMW Tee shirt and assured me that he would make sure that all of my needs would be met. The following day was a Saturday and I returned to the service department where I met EMILY who was very curtious, hands on and attentive to my needs. EMILY made sure that I was set up in a 2017 430i loaner.
Monday morning I stopped in to meet up with Rick who had been off for the weekend to see if I could get the car to duplicate my issue. After my arrival he immediately called over his shop Forman named BRYAN who went out for a drive with me and we were able to get the car to duplicate the problem which turned out to be the lower fuel pump. Wednesday they were all done and my car runs superbly.
Needless to say I give this service team a 10 out of 10 and would be confidant to bring my car here again over anywhere else in this city. Hands down they are the best I've ever dealt with. Great job Momentum!!!!!
I absolutely recommend Sufyan Siddiqui as your service advisor! I could not be happier with the way he treated me and my business with respect, integrity, and professionalism. He did not once get agitated over my concerns (many concerns regarding my car), and he listened intently and understood what all I wanted and could afford. From the walk-around, all the way till getting updates, and getting my car back sooner than expected, I was at peace and happy with my decision to have Sufyan as my advisor. Great job!
The BMW Momentum Dealership service department was extremely honest in helping me with my oil change etc., compared to the BMW at the Woodlands. The BMW in the Woodlands seemed dishonest. I encountered many problems at the Woodlands BMW. My 2013 BMW never ran well, no matter how many times I brought it back for service. Most of the time 2 to 3 times a month; all to do with the BMW at the Woodlands not being honest in fixing my car. So I had to buy a new one because I was tired of bringing it in for the same problems that they refused to fix. At the Momentum Dealership, I saw a big difference in how the customer service employees dealt with my needs. So far my 2015 X5 runs well. Dishonesty will catch up; you reap what you sow.
Momentum bmw west Houston has the best service center from management to advisor to shuttle service personnel. This is my fourth bmw. My 3rd z4. I must say my love for bmw's are strictly due to looks, I've had to rely heavily on my nearest service centers and I must say in all the years my experience with this service center was THE FIRST AND BEST. Mr. Randy 2 thumbs up for you. This team of service center people need to go and give advantage bmw clearlake a seminar on the all around service experience.
I cannot Thank Jose enough for making 1 of my dreams come true. I was looking for a car online but wasn???t sure what I wanted exactly, I knew my price point and what I wanted for my trade too. Not only did I get what I was asking for my trade I also got a BMW the way I wanted :) He made the process so easy and painless. Thank you Jose! I will recommend you to anyone buying a car!!!!
I bought a pre-owned Ford F-150 from West Houston BMW. My Client Advisor, LR VELA, was top-notch. I was buying a $25k used truck and he treated me like I was a loyal, long-time customer and was buying a $100,000 luxury car. My truck was only a couple of days in their inventory, so it took quite a while to get in inspected and ready. LR kept me informed throughout the entire process, and even took me to lunch while I waited. I highly recommend West Houston BMW for whatever type of vehicle you are buying, and especially LR VELA.
I recently had an issue with one of the 3 cars my family has purchased at BMW West and it was quite an involved issue. At first glance, really, there should have been nothing the dealer could do to help me. But they did. All the people I spoke with were very helpful and the whole experience reassured that the previous cars we bought were purchased at the right place, and certainly reaffirmed that the future cars we plan to purchase will be purchased from the right place. BMW West and its staff are great people to work with. In particular I would like to thank: Juan (Service), Charles (Sales Manager), and Mike S (Sales)
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