Found a few cars I was interested in online. Called and was told how online works, but I was visiting Houston area the following week, so I decided I wanted to just go to the dealership. I was very impressed how easy this process was. After test driving four cars decided on the Maxima (my third Maxima). Was told it was not ready to roll and it would take a few days for it to be ready. I told the salesman that we were leaving Houston in three days and I needed to take the car with me. Thank you Sergio for making sure my car would be ready and texting me with updates, as I asked about the deadline promised.
Just sold my Car to them today. Entire process took around 25 minutes. Drove in with my 9 year old car. They inspected my car for about 10 minutes and gave me an estimate on the spot. Their offer was higher than what the car dealership had offered me. I expected the offer. I had my title with me. So, we completed the transaction there...it took around 10-25 minutes more. They gave me a cashier's check, that i enacted with my bank that day. Very simple and efficient !
Joe Fuentes in Service did an excellent job in making things easy for my wife to get our X3 repaired. Efficient, to the point, courteous - unfortunately rare in many service businesses but Joe has all three in abundance. Thank you for a great client experience.
Best car i’ve drove in these days.
by Sportsfan from Scottsdale,Az
April 7, 2018
This is the perfect car for nice performance and good drive experience. Best car ever. I use this for daily commute and nice to drive for long drive.
Been a while since I???ve bought a new car, JOSE MARTELL made it a fun and worry free car buying experience, THanks for BMW for having such a great employee (Jose Martell) HAPPY HOLIDAYS
Worst car I've ever driven!!
by DaraDC from Vienna, VA
November 17, 2018
Getting this car back in jun of 2016 as a brand new lease from BMW of Fairfax, I've been in the service department almost every 2 weeks. I had an accident due to a brake failure, the A/C broke down after 3 weeks of picking up the car, and so far the dealership has changed 4 set of the whole brake system. NOT A RELIABLE CAR AT ALL. Looks are good, Quality is HORRIBLE?!
Jose is the most amazing client advisor I???ve ever had to work with. He is very straight forward and has a wonderful personality...which helps when negotiating. In all my years of purchasing vehicles, I sure wish Jose would have been there for each one. I had never been to this amazing new dealership but was very fortunate to arrive at a time when Jose was free and available. He answered all my questions and ensured if other assistance was needed for a response he went and brought the person to me. The negotiations went well and we soon arrived at a suitable price with minimal issues. The finance team was equally impressive. The transaction progressed smoothly and I was soon able to depart. Jay sure knows the way to ensure an efficient process. Returning the next day, I meet with Jaipaul who walked me through the vehicle features. His ability to make the features easily understood are exceptional. The dealership overall is easily a 10....but they have a jeweled star in Jose. He easily exceeds a 10. Thanks for making the purchase process go smoothly.
The type of car you can drive all day
by williamdotr from California
June 17, 2018
The car was amazing! As a previous BMW 3 series owner, I would highly recommend the 320i! Affordable price, quick, stylish and great gas mileage!
I am beyond happy with my experience at the BMW West Houston! Not only were they all very professional, but they were all very caring of me throughout my process ! I cannot say more wonderful things ! This was my first purchase with BMW and I can honestly say from my experience, I WIlL BE BACK :) ! Jose, the sales associate, was not only extremely honest with what I could get within my means but also extremely patient and understanding. Alexis , in the financing department, was very meticulous in making sure I was comfortable and He was quick to answer all of my questions. Juan , the genius , was more than willing to go over any questions I had in regards to the gadgets within the vehicle ! All I can say is every single person took care of me every step along the way !! So a big thank you is well deserved !!!
It is alright, but I would prefer a 535.
by Encourager from Cedar hill
March 16, 2018
This car is great. I used to own a 535 though. I would love to purchase another one. The 320 is good for beginning, and I would recommend it to a first time BMW buyer.
Rees was my greeter and was an excellent source of information and sales expediter. Rees explained the CarMax process and then Listened to the car features I required. He did searches of car max inventory, searches of manufacturers’ sites for additional info, and requested transfer of a vehicle from another location. There was no pressure to buy (CarMax has a five day return policy). Paperwork was efficient, and I even got help getting both the car I bought and the car I arrived in home. It was my first solo car buying experience so I especially appreciated that I got a car that suited me at a fair price and no hassle
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Most reliable car I’ve owned
by MariaH45 from Fresno Can’t
July 31, 2018
This experience purchasing a car with Fresno BMW was so simple and amazing. Radford was so helpful and friendly! Highly recommend to anyone who wants to upgrade to a BMW!
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
The best stylish car I ever owned!
by Kentheactor from Orlando
June 3, 2018
One of the most spectacular vehicles I’ve owned. Perfect drive, great interior, great performance! I most definitely will recommend this to my friends, family, and coworkers.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
by Renee324 from Goodlettsville, Tn
September 18, 2017
The is car was beautiful. Inside was very "techy" with lots of features. The only reason I did not buy this car was that he dealership wouldn't give me what I wanted for the trade in.
I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom.
Love my machine!!
by Alicia from TEXAS
September 16, 2017
Love this car if your looking for performance BMW is for u.. They lack somewhat in nav style but over all I love it
This is the second 320i we have owned, only because the first was in an accident and driver and passenger were completely fine, protected and surrounded by airbags. We went back and got the same car again, that's how much we loved it. Smooth, comfortable and safe! Looks great, too! And plenty of power!
I found the X5 online- called a salesman that my dad had purchased from previously that he had a lot of respect for. Kelly was knowledgeable, professional and very honest. As for me and my family- he's our guy.
My third one love it
by Mycar from Elizabeth, Co
December 9, 2017
Is there any better than a luxury sports sedan with all maintenance included best value car available
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