What an enjoyable experience
November 6, 2018
I'm an old(er) guy, and frankly it takes a lot to get me excited. On Tuesday December 13, 2016 I visited Dallas Autos Direct, after seeing a 2007 C230 Mercedes that I wanted to look at. The price was more than reasonable; the car looked great. I had the pleasure of being connected with a young man named "Lou", who answered my initial call. I said I'd be there in a couple hours, and described the car I was interested in. He indicated he'd go look at it, and let me know if he saw anything that concerned him. I thought to myself "sure you will". But, sure enough, he did! He called me within 30 minutes, and told me there was a noise coming from the alternator, but that he'd fix it. I met Lou an hour later, and was greatly impressed. There was absolutely zero pressure, and he answered (completely) all the questions I had. One of those questions was "why would I not purchase this car?" His response was that the maintenance was more expensive than on a Toyota or Nissan or other popular cars, and that an oil change was very expensive. I thought to myself "is he trying to talk me out of the sale?" He was being as straight forward as possible, which I was to pleasantly discover is the way he rolls. Very straight forward, and very up front about everything. I loved the car, and wanted it, but I listened to all that Lou had to say. I live my life trusting what people tell me, and I knew I could trust Lou. He even pointed out a couple flaws in the car that I hadn't seen - a badly removed decal on the rear bumper that was from the original dealer (it's a one-owner car), and a couple rock chips in the paint. The bottom line is that the alternator was replaced, the badly removed decal was buffed out, and the rock chips were hand painted by Lou on the day of delivery. I truly enjoyed dealing with Lou; I bought the car with absolutely zero hesitation. The drive home was exhilarating! I not only greatly enjoyed my purchase, but I've found an automobile salesman I can trust. I left the dealership by telling Lou that I'd definitely see him again. I definitely suggest that you ask for Lou when you call these people; he will certainly be of service.