Used 2017 BMW 320 for Sale in Simi Valley, CA

My ratings are based on the Service Department and Cashier only. Service Department is great. Chris Rawlins was my advisor for the second time and he is very pleasant and professional both times. Melissa (?) at the cashier's desk is very upbeat and helps make the experience a very positive one. Parts Department is a different story. I ordered a new key on September 2 and was told it would be available in 2-3 working days - and they would call when it arrived. On September 14 I still hadn't heard from anyone in Parts, so I called to see if the key was in. I was told it was, so I made an appointment with Service to program it the next morning. When I arrived the next morning I checked in at the Service Department and was told to pick up the key at Parts. I walked to the Parts Department and the buzzer went off when I entered. No one was at the desk, but I figured that the buzzer had sounded, so someone would be there shortly. I could hear movement behind the partition. After 3-4 minutes (seemed like a lot longer) I finally called out "hello" and someone called back "be right there". After another 2-3 minutes someone helped me. While waiting I noticed that the lobby floor was dirty with paper scraps, dirt, etc. The display for floor mats was disheveled and my overall impression was not very good. I have had my cars serviced at Valencia BMW many times over the past few years and have always thought the Customer Service was outstanding, but I think Parts needs some attention.

I was looking for the perfect price and perfect car and this was it. It has most of what I want and I am happy overall

It’s an amazing car it has everything I needed beautiful outstanding looking incredible price Love it love it love it love it love it love it

I live very near Beverly Hills BMW, but when I was looking for my dream BMW, to finally motivate me to trade in my beloved 128 Cov't, that I've had for almost 7 years, I found it thru Cars.com at Bob Smith BMW. So I packed a lunch and took the trek out to Calabasas. It was worth the drive. Great service, great price on just the car I've wanted, in the colors I wanted, to make the change. Easy to find and convenient to the 101, trust me if it weren't for the 45min drive verses 5mins to BHBMW I would come regularly. As it stands I may not get out there again anytime soon, but I will thank and always remember the folks at Bob Smith and I highly recommend them.

This car is good all around. Nice interior very comfortable. I love the look of the car. I would recommend this car to anybody. The car drives well and I don't have any problems. I just found my car about a month ago, and it has been nice to even be driven around in. Except if you are in the back with a window down it can see strenuous on your ears. Other than that the car has been nice and luxurious. And good on gas!

at 51,000 miles, just as warranty expired, message on car info center stated possible drivetrain failure, and to drive modestly, and take to dealer for service. Keeping my fingers crossed that a major expense was not needed to correct the problem. Good news that the error was due to a software malfunction for the exhaust system, and that was still covered under warranty. No expense to me. Paul Simms was my service advisor, and he was great. He explained the issues and the corrective measures, and kept me updated.

it met all my needs and the price is right. good experience over all , i will willl go go go gogo to see it again

I went to Rusnak for the first time and was greeted by Chris. I was unaware of the 530e as I was coming off a domestic hybrid and wanted to stay in that genre. He took me for a test drive, wasn???t pushy and we had the deal done in about an hour (excluding the 2 hour wait for financing which says a lot about their volume). I will definitely return to Rusnak, hoping that Chris will still be there in a couple of years.

I think it’s great. I enjoy all the functionality and the get up and go! Great interface with just enough bells and whistles. Thank you!

My ratings are based on the Service Department and Cashier only. Service Department is great. Chris Rawlins was my advisor for the second time and he is very pleasant and professional both times. Melissa (?) at the cashier's desk is very upbeat and helps make the experience a very positive one. Parts Department is a different story. I ordered a new key on September 2 and was told it would be available in 2-3 working days - and they would call when it arrived. On September 14 I still hadn't heard from anyone in Parts, so I called to see if the key was in. I was told it was, so I made an appointment with Service to program it the next morning. When I arrived the next morning I checked in at the Service Department and was told to pick up the key at Parts. I walked to the Parts Department and the buzzer went off when I entered. No one was at the desk, but I figured that the buzzer had sounded, so someone would be there shortly. I could hear movement behind the partition. After 3-4 minutes (seemed like a lot longer) I finally called out "hello" and someone called back "be right there". After another 2-3 minutes someone helped me. While waiting I noticed that the lobby floor was dirty with paper scraps, dirt, etc. The display for floor mats was disheveled and my overall impression was not very good. I have had my cars serviced at Valencia BMW many times over the past few years and have always thought the Customer Service was outstanding, but I think Parts needs some attention.

Great place to service your car! I was greeted immediately when I pulled into the service area, the Service Advisors were very knowledgable and courteous. Thanks to Manager Farhan mirza for getting the car serviced quickly. The waiting room was very comfortable with complimentary WIFI and good coffee. The checkout was seamless too, helped me take care of the payment quickly and I was on my way. Good Job to certified select motors.. All the staff were very friendly! This is one of the best experience I had at a dealership. Would definitely come back!

I did not buy my car from this Chevy Dealer and did not have an appointment as my car was overheating. They got me signed up and had my car ready by the end of same day. Thanks Robert..

I bought this car for my wife. It is our first bmw and just driving it home I noticed the bmw effect. Steering is predictable and responsive the car corners like it’s on rails very comfortable, smooth ride. Passing a vehicle at hwy speeds is pretty impressive considering it is a twin scroll turbo 2.0L. Navigation is a nice easy to use layout, and it has street view so you can look 360 degrees around the place you are looking for. The Center console button for everything takes a lot of getting used to. Tail lights are nice and really bright, and the light brake application and outside lights lighting up, and hard braking and all brake lights lighting up is pretty cool. Defiantly buying another bmw after this one.

Had a wonderful experience buying a factory-built to order 328i through the AmEx car buying program (look online for the AmEx program instructions). I do have an AmEx card but I don't think you must have one as no one ever asked me for my card number (online or in the store). Darren Evans at Rusnak gave me the lowest quote by thousands of dollars compared to other SoCal dealerships in the AmEx program, and also compared to 2 other car buying services. Because it was a custom-built car, I was afraid there would be no "deals" and the price would be very high. This was definitely true with the other dealerships' AmEx quotes, and also from the other 2 car buying services. I don't know how Darren did it, but he gave me a great price which was most definitely a "deal". I am a very busy professional, and I really appreciated the excellent and courteous service Darren provided. I met with Darren in late January and placed the order for my car. Darren updated me via e-mail every step of the way as to the day my car was built in Munich, the date it shipped out of Germany, and the date it arrived in Port Hueneme. I picked up the car at Rusnak 8 weeks after ordering it, and it was absolutely perfect and exactly as I had specified. Darren is such a professional and absolutely wonderful to work with. My introduction to my new BMW and all its amazing technological features was provided by Jess, my assigned "BMW Genius" and he was also wonderful. Jess is extremely knowledgeable and was very patient with all the questions I had as the technology has changed so much from my previous BMW, which is now 11 years old. You will not go wrong working with Darren and the great team at Rusnak.

Had just got my car totaled. Decided to look online for cars. After deciding on a car I came to their site and asked if a certain car was available. Farhan mirza quickly responded and helped me out. I did the same to another dealership and only got automated responses. Personal service is what I like! And if that's what your looking for, come shop here! The entire staff is really nice! Overall a quick, easy, and great car buying experience. Thank you Farhan mirza you took the pain out of buying a car!

Had an overheat warning pop up on the display on the way to my father's house (long trip). Swung by without an appointment, given a loaner and peace of mind to continue my day/weekend while they checked the car. Found the issue along with other minor issues, and all serviced within an outstanding timeframe. Thanks again! HG

Great job! Farhan mirza was very helpful and we enjoyed the whole experience. We came all the way from Boise Idaho to buy a car here, and would do the same again.

My car was serviced in Valencia BMW ! They all we're outstanding and profitional ! Very nice place! Brian Hough made sure all of our needs were meet! Even a car to get around! And theJob service on my car was outstanding by there mechanics i must say I was very happy ?? I had never been here before ?Yes I was worried because I just had it serviced in VanNuys for the same thing ? ! And +I just moved to Lancaster . I thank the Lord for putting honest great people in my path to take care of our needs. BMW you have great outstanding people working for you that is very important. Thanks Brian Hough and Team work ????very ?pleased ? ??*********

This is a great place to buy a car I came in and this guy name manager Farhan mirza! This guy was great. He helped me with the paper work and made sure the process went smoothly and made sure I was taken care of to the end until I walked away with my keys in my hands. I still text him to bother him on some questions and he always gets back to me. I'm soon taking my daughter to get her car.

I bought my car in Dec. in Thousand Oaks. I looked at the Valencia dealership but because I was buying a 2015 model year end the inventory was slim. This was my 1st service on the car and I had a great experience. I didn't have to wait to be helped. Brian was very professional and attentive.

Very big choice of cars. No pressure sales. Prices cheaper than the other dealers. The salesman was very knowledgeable. 5/5. Finance sorted with ease and pick up with no delay. Highly recommended!!

The Service representative was friendly and polite, and extremely helpful. I needed to have my windshield wipers replaced and rather than me sit and wait the 10-15 minutes for a technician to do it, he just changed them out himself -- I was in and out of there in less than 5 minutes. I appreciate the fast and pleasant experience.

There are plenty of cars of the manufacturers and models that we were looking for. Nice staff to answer all the questions we had. Finance sorted with ease and pick up with no delay. Highly recommended!!

Very impressed with the whole process, from the excellent website to the organisation of the test drive and purchase to the helpful,professional and friendly staff. Appreciated the time to make a choice without being pressured. Excellent service throught the transaction from all the staff.

My service advisor, Vanessa G. was very helpful with my service needs and concerns. I was very glad I had the chance to meet with her to discuss my vehicle issues. Awesome Job. Thanks

This car has met my expectations, it’s in great conditions, I love the interior, it runs very smooth, I plan to keep it for long period of time.

My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.

A great customer service with lovely staff. All makes of cars to look at with all in very good condition. Finance sorted with ease and pick up with no delay. Overall a very good service and happy with my car.

May car need it service i wnet to valencua bmw, got help by Robeert Perez, service advisor. He was very nice person check for al recalls on my car and got them done, at the same time.

Very helpful and knowledgeable staff! With dozens of brands and hundreds of models available, this is the best place to find your dream car. Very efficient service and everybody was so lovely and helpful

Dream Team = Sales, Eric Felder. Service, Steve. Finance, Tony. I have bought 3 cars from here in less than a year. Crazy...I know. Two certified pre-owned S60 and one new XC90. All my future car purchases will go through these fellas. I will not do business with anyone else. They work great together and they get the job done quick and efficiently. Any mistakes that occur they own up to them and handle immediately. Best car buying experience ever.

Best driving experience. I enjoy driving this car everyday it has very good handling and at the same time very comfortable and smooth. I feel very safe while driving my BMW.

Buying a car is stressful even if you have a lot of experience. Historically, it has been time consuming, emotionally taxing and most of us go into a dealership with far less knowledge than we ought for a purchase of the magnitude of a car. Salespeople have (understandable) pressures to move inventory and even the most fair-minded is looking to get the highest price they can get away with. It is harrowing at best. With my experience with Carvana, all of these stresses were eliminated. I browsed inventory as widely or narrowly as I wanted, for as long as I needed. I could dictate pricing ranges that were suitable for me. The car I received was *exactly* the car I examined online, right down to some inconsequential bumper scuffs. Beyond this, and *absolutely unlike* any other online business, I could speak to a *real human being* within a few minutes of calling (I had six or seven conversations with Carvana agents over the 3 1/2 weeks from car selection to car receipt). They either had the answers at hand, or researched them and replied promptly with a follow up call. Delivery coordination and drop off (and test drive) were *painless no pressure* experiences???all preparatory contract paperwork was prepared in advance leaving only title transfer stuff to take care of. It took 45 minutes, tops. (I transacted entirely in cash, so I cannot speak to the process when there is financing.) Honestly, the biggest delay was on *my* end getting the insurance transferred (having to wait on hold with my insurance company for 15 minutes). The car was 100% was described???absolutely no surprises. The images on the web site for my car were not stock images. What I saw was what I got. Naturally, it was clean, filled up with a full tank, with new tires and the whole nine yards. Even got a ???free??? Carvana reusable coffee cup and key chain. Nice touch. The part that I found the most extraordinary was the 7-day money-back guarantee, which pretty much covers a change of mind unless you get into an accident or drive it a ton (over 400 miles, and even then, they???ll take it back after a modest per-mile-over-400 charge). All in all, I was dreading buying a car (and selling my used one) and Carvana made it pleasurable. I am absolutely recommending them to all of my friends and coworkers and I hope (as a relatively new company) they keep up the excellent work.

As I went on a Saturday I can understand that it must be a very busy day for the company but overall everything went smoothly. Wait time was approximately half an hour and the whole hand-over process went very smoothly.

Robert Perez was VERY helpful in getting my vehicle fixed. I am above and beyond pleased with the service i received. I definitely recommend Valencia BMW!

Was extremely thorough and polite we had a good laugh while completing everything it was actually quite an enjoyable experience I felt I was waiting for a little to long however I completely understand and could clearly see that the company is very popular and very busy so to have to wait for this reason Is not an issue to me.

It really is a supermarket. Their staff are professional, friendly and knowledgeable and they aim to help you get the best. Save yourself the hassle and money and just go to Certified select motors for your vehicle needs. FIVE STARS is too small really... Thanks Certified select motors For a happy customer.