Love my 330i X Drive Replacement for my 2008 One Series
by Judy J. from DealerRater.com
November 6, 2018
4.7 (1285 reviews)
My journey to getting the perfect car for me began when I experienced respiratory symptoms in a new Audi A4 that my husband purchased when we planned to downsize to one car. By the end of one month, though, I knew I would not be able to keep the car because of some health problems it was creating with my respiratory system. I suspected that the problem was the type of leather Audi uses in their cars, as I have had the same issues with certain types of leather handbags. I visited Kuni to see if my suspicions were correct, as I had purchased several BMWs over the years (with leather or the leather-look SensaTec) and had not experienced problems in any of them. Jakob Lund searched and found a new 2017 330i X Drive that had SensaTec seats and was "just off the truck." I was able to take the car out overnight so I could observe whether or not the respiratory symptoms would show up...and they did not. Jacob took both the Audi and my '08 One Series in as trades, and I ordered the perfect car for me....just taking possession last week. I took the car on a road trip this past weekend and I am so pleased. It's fast, quiet, comfortable, beautiful, and most importantly, does not cause me respiratory distress. The customer service at all levels at Kuni is excellent. They really do want you to be happy with your purchase, and they hire great people to make that happen at all levels. If I need another car in the future, I will be at Kuni again!
I strongly suggest anyone in the market for a BMW (or anything they have no the lot for that matter) head to Kuni, and ask for Jakob. I emailed Jakob at 6:45am with a very specific criteria of what I needed, I had a call back by 7:45am with a detailed response on how we were going to get me there and we set an appointment for that night at 6:30pm, Halloween night. When I got there the 5 vehicles that might work were all parked up front waiting for me, Jakob was holding a can of coke because he knew I'd been working all day and was exhausted - we test drove them all, figured out my finance options and had me home by 9. The vehicle I chose was in final detailing, so Jakob brought it to my house EARLY the next morning so I could get back to work. This was truly concierge service, and on the level you should expect buying a luxury vehicle. Bravo Jakob and the whole Kuni team for making this a great experience for me!
Great experience! seamless, painless, honest???- & great coffee 😁. Got a good deal & am happy with my SUV, would recommend Jay for sure. Finance guy as very nice too.
This was my second time at this dealership. The first time (last summer) I came in I just wanted to see a vehicle that I found online but I wasn't ready to buy and didn't interact with the employees very much. This time, I sent an email asking for particular 2017 M3 I've been wanting to order online for a while and the dealership actually had the exact same car, color and features I wanted. A nice gentleman called me a few minutes later to confirm they still had the M3 on their lot. I scheduled a time, 6:00 P.M. to come in and take it out for a test drive. I arrived at the dealership and I was greeted by a friendly young man by the name of Tyler Degele. I told him the reason for my visit ( my 30th birthday was around the corner) and I wanted to test drive the M3. We walked outside and he already had the car waiting in the front for my wife and I. we jumped in the M3 and out we went. I drove it out and my wife drove it back into the dealership. As this time, I could already see myself driving this M3! We went inside, Tyler explained the options they had avaliable at the time. To make the story short, 3 hrs after my wife and I walked into the Kuni BMW dealership, we walked out as first time BMW owners of a brand new 2017 M3! Tyler was beyond friendly from start to finish. He never once try to push the sale and gave us plenty of time to talk it over before making our decision. I strongly recommend Tyler as your sales contact if your looking into a vehicle at Kuni BMW!
Steve Cho helped us with our purchase of a beautiful 2017 X-5. WE LOVE IT!!! Steve was GREAT to work with!👍👍👍 Beni in Finance was GREAT and Kyle McKenna showed us how everything works. HE WAS AWESOME! Thank you all for taking care of us! It was fun to buy a car from you!😀
I brought my vehicle in for 2 hours of scheduled maintenance under warranty, but learned that a more extensive 4.5 hr maintenance was indicated as needed by the FOB (but still all covered by warranty). I was willing to wait in the dealership for 2 hrs, but 4.5+ hrs was going to really mess up my day. Unfortunately, they didn't have any loaners available, but instead of stranding me for 4.5 hrs they were nice enough to provide a rental car for me free of charge. This allowed me to complete the other tasks I needed to do before the end of the day. They did this without fuss or hesitation. Great flexibility and customer service on Kuni BMW's part. Kudos to Grant, my Kuni representative!
I couldn't be more happy with my purchase of a (CPO) X3 from Kuni BMW. My sales rep was Abdul and boy was I lucky to get him. I am a first time BMW buyer, and I had a TON of questions. He was more than patient with me. I came in to see one car, and ended up trying a few others and the whole time, he was so patient with me. I really liked how he observed what I liked and didn't like, and then asked some clarifying questions. Then he said, "I have the perfect car for you." And he was right! I love my new (2014) X3. It runs beautifully. Handles beautifully. Looks beautiful. And most of all, I feel safe in it. Thank you Abdul for making my Christmas dreams come true.
Kuni BMW is the best service department I've worked with. They email when my car needs service, get me in on days & times that work best for me, always concerned about what I will need while the car is being serviced (loaner, work space, refreshments, etc.), and work quickly. Greeted immediately when I arrive & introduced to the service advisor, who knows exactly why I'm there. And I get a freshly washed & vacuumed car when the work is done. All service is thoroughly explained, all questions answered & all anticipated future service is explained. The waiting area is fantastic: big screen TV, comfortable couches, food & very friendly staff...almost don't want to leave sometimes. Oh, and there's always a bowl of peppermint patties on the sales desk.
I was early for my appointment. Kory assured me as soon as he was done with another customer. Confirmed my service requests, and informed me of a recall that didn???t know about. Drew was very friendly and quick to get me set up with a loaner vehicle. Service was done timely, and I was informed of progress and additional findings from vehicle check. I have a 2008 328i coupe and Kuni helps me to keep it purring like a kitten.
Patrick (salesperson) was super helpful and straightforward. From the time I was on the lot to the time I had picked out a car and was ready for finance took less than an hour. I drove off the lot a little over 2 hours after I arrived. This was my first BMW purchase and my first experience at Kuni, not sure which to attribute it to, but the whole experience was excellent; no pressure, minimal unnecessary questions and everything was extremely straightforward. I had planned on purchasing two cars this year, one being either a BMW, Audi, or Mini, the other being a "utility car" such as a Rav-4 or CRV. After the experience I've had at Kuni, I've completely changed my mind and will be returning this winter for another BMW.
I was trying to lease a new 2018 i3, and the Washington dealerships would both not budge at all on price and they weren't exceptionally friendly. The Kuni BMW was not only extremely reasonable, but they accommodated my necessity to have a short turnaround and overnighted me the required paperwork. If I ever buy or lease another BMW, I'll look here first.
The best dealership and experience I've ever had of all BMWs
by iheartkittylove from DealerRater.com
November 6, 2018
4.7 (1285 reviews)
Devin Wells is hands down by far the best client advisor I have had the pleasure of partnering with over the years of purchasing cars. He is kind, patient, has a great sense of humor, and natural ease with his customers. I reached out to Kuni BMW looking for a highly sought after model with a list of specifications and Devin immediately responded to my inquiry. Over the course of months, not only did he answer all of my frequent questions with timely detailed responses, he also went above and beyond by sending me each car that was near my requests as soon as it came on the lot. When there weren't cars, he would update me letting me know I was a priority as a client and assured me he would work to find that perfect car. I knew I was in such good hands I didn't seek out other dealerships. After finally landing the right car, Devin continued to demonstrate his superior and unfaltering customer service by answering follow up questions about my new car! Devin Wells has my highest recommendation as your client advisor and go to person if you're going to stop by Kuni BMW! Kristen Reimers 2014 335ix M Sport
Mitch Allee, Eugene, Ferris and Christian were great!
by KLKX5 from DealerRater.com
November 6, 2018
4.7 (1285 reviews)
I appreciated our experience at Kuni from start to finish when purchasing our new X5, and look forward to an equally great experience through the maintenance and servicing of our new vehicle. Although my husband had spoken at length to Mitch Allee previously about the X5 and test drove a similar X5, my first experience was with Eugene Kang, because Mitch was out for a medical appointment. Eugene was enthusiastic, friendly, knowledgeable and did much to help me understand the features of the vehicle. I appreciated that he talked directly to me as well as my husband, which is very important to me at all times, but especially since I will be the primary driver of this vehicle. Eugene had at least two customers at the same time, but never made us feel less than important at all times. Eugene introduced us to Christian Sotin, a BMW Genius who was amazing. Christian was very personable, friendly and extremely knowledgeable. He was able to easily answer my husband's technical questions, as well as explain features to me in a a way that I could easily understand. Christian helped me adjust the seat in a way that was comfortable for me, which actually made the sale. We loved everything about the X5, except that the seat seemed to push my head forward as many vehicles do, which is a deal-breaker for me. Christian showed us that there was an additional toggle switch on this seat that adjusts the upper back which totally did the trick! Thank you Christian! Mitch Allee was back when we were ready to buy the vehicle and our experience with Mitch was excellent also. My husband had told me good things about Mitch when he had looked at a similar X5 earlier in the week and taken a test drive with Mitch. Mitch was friendly, personable, a good listener, and even though we purchased our X5 at the end of the year and the showroom was incredibly busy, I never felt rushed or pushed aside by Mitch. He answered our questions clearly and presented the information in a logical and understandable way. Farris Gunning was the most personable, fun, financial guy ever! He reduced the tedium of all the paperwork stuff so that our experience in this phase was as pleasant as all the others. He preceded quickly through the routine paperwork, and answered our questions with ease and detail. I appreciated that Farris puts his great personality into his work, so that the paperwork made sense and was not a complete blur. Lastly, Scott, a BMW genius helped us with any questions. He helped me set the seats, mirrors, and everything to just how I wanted it so I would have an excellent experience driving home. He also helped me connect my phone into the car. These details are so nice to get me started on the right foot. Thanks also to the behind-the-scenes people that detailed the car so nicely and had it all ready to drive home. It was fun to come into the dealership the next day and see people admiring the car. Thank you to Kuni BMW for a great experience. I look forward to a equally great experience throughout the years that we own our BMW. Kaylene (and Greg) Kirchem
Everything was easy and seamless in the acquisition of my new X1 @ Portland BMW. Tyler even delivered my new car at my home. I got a great trade in deal on my old vehicle too. Could not have been better. Eric Devier, the in-house genius, is worthy of the title. He knows his stuff, answered all my questions and helped with all the set up-- which is especially helpful if you're a techno-phobe like me. When I have a question, Eric responds quickly-- much easier than trying to find the answer in the manual. Loving my new car and my entire experience at Portland BMW. The 'only' problem is I'm getting spoiled. I now expect other service providers to be just as good (e.g. Comcast, Verizon, etc) and we'll, that's just not likely. 😊
I purchased my 2016 428i a couple months ago, but due to my crazy schedule, I wasn't able to sit down with Eric until just recently. Had I known how helpful & informative this session would have been, I would have made time for this important service offering! Eric immediately put me at ease and explained things in such a manner that was simple & straight-forward. My new BMW has so much functionality, and Eric helped me take advantage of these exciting features. Thank you, Eric!
Purchased the new 750. Phenomenal vehicle. The technology in this car is impressive and overwhelming. Thankfully, the sales team (David P / Davie S) introduced me to Eric Devier. Eric was great at answering my questions and more importantly - pointing out features I didn't even know to ask about. Spent 2 hours going over the vehicle's technology. Its amazing how much technology at your fingertips. Give the dealership, the sales team, and the BMW genius all the highest marks and highest recommendation!
This had to be our best auto buying experience ever!!! It started with the outstanding customer service as soon as we walked through the door! We were greeted and offered coffee or water. We had an appointment with Jared, who is outstanding. There was no pressure and he answered all of our questions regarding the 2017 X1. Once we decided that the X1 was the vehicle for us, every person in the buying process was outstanding as well (David and James)
While I've been a BMW owner for years, and have now purchased 7 cars from BMW Portland, there's always something new to learn, especially with their electric model, the i3. We've actually purchased TWO of them since Jan. 1, and because of my hectic business schedule, couldn't get with Eric Devier, their "BMW Genius" until this past week after we took delivery on our second i3. As he has with our past vehicles, Eric was kind enough to stop by the house and spend about an hour with us, going over all the intricacies of the vehicle. Again, though I consider myself fairly up to speed on the car, he was able to show us a number of cool things about the i3s that we didn't know. And, he also programmed the onboard garage door openers in both cars, which I NEVER seem to be able to get right on my own - bravo! He even eased our skepticism, with an awesome demo of the cars ability to parallel park itself! It is always a pleasure to work with Eric. He is thorough, friendly, and fun. I always come away with one of his sessions knowing even more about the cars I love. We have four BMWs in our fleet now, all purchased and serviced at Portland BMW. And I really appreciate that Eric is a car guy through and through, sharing my enthusiasm for BMW. That always shines through. After owning every other premier auto, we are 110% sold on BMW and Portland BMW. Every aspect of car ownership - sales, service and support is always a pleasure with this crew. They take fantastic care of my wife and I.
I had just flown into Portland at 5:30pm and was exhausted but I had to go look at this car that Greg was telling me about at the Portland BMW in which he had been helping while I was still in California and not yet completely moved for the past 2 weeks. I get to the dealership about a hour before it closes that evening and I am greeted by Greg finally after going back and fourth in emails and phone calls. He takes me to the car and I immediately fall in love so we hop in the car for a test drive. Greg's product knowledge and career with BMW for the past 20+ years really shined through when explaining everything from the features of the car, dimensions, specs, handling to even the leather upholstery of seats. Greg made it about getting to know who I was as a person and took the time to go above and beyond with his customer service skills till next thing you knew it was 2 hours over normal closing hours and I was in my new car! I am in Sales my self and Greg exemplified the exact thing that I would like all my employees to have which was building a relationship with someone instead of looking at them as just a number. BMW is very fortunate to have Greg and I will be going back to him no matter where I am at, THATS A FACT!
Very helpful tips from our BMW Genius (Jamie Kleser).
by dog lover from DealerRater.com
November 5, 2018
4.3 (954 reviews)
Our genius, Jamie, is very important to us as we learn proper use of the grand technology in our new 428i. He is extremely knowledgeable and he clearly answered/explained every question from my long list (developed after several weeks of ownership).. Thankfully, he agreed to meet with us again. We expect that we will require much review and look forward to Jamie's expertise again. This is an important and much appreciated service and genius Jamie Kleser is a terrific ambassador for BMW Portland. Ardeth and Melvin Brown
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