My ratings are based on the Service Department and Cashier only.
Service Department is great. Chris Rawlins was my advisor for the second time and he is very pleasant and professional both times.
Melissa (?) at the cashier's desk is very upbeat and helps make the experience a very positive one.
Parts Department is a different story. I ordered a new key on September 2 and was told it would be available in 2-3 working days - and they would call when it arrived. On September 14 I still hadn't heard from anyone in Parts, so I called to see if the key was in. I was told it was, so I made an appointment with Service to program it the next morning. When I arrived the next morning I checked in at the Service Department and was told to pick up the key at Parts. I walked to the Parts Department and the buzzer went off when I entered. No one was at the desk, but I figured that the buzzer had sounded, so someone would be there shortly. I could hear movement behind the partition. After 3-4 minutes (seemed like a lot longer) I finally called out "hello" and someone called back "be right there". After another 2-3 minutes someone helped me. While waiting I noticed that the lobby floor was dirty with paper scraps, dirt, etc. The display for floor mats was disheveled and my overall impression was not very good.
I have had my cars serviced at Valencia BMW many times over the past few years and have always thought the Customer Service was outstanding, but I think Parts needs some attention.
2016 BMW 528 i Review
Additional and most up dated cat I have owned.
by Josie from Baltimore Maryland
May 6, 2019
5
I am satisfied with this vehicle. It meets all my need..The size is larger than my previous 2006 bmw 525..I am happy with this purchase.
I bought about 5 cars over the past 10 years and no problem with them.once in a while some minor issues but they were open about it and fix. It Ken helped a lot as always. I recommend this place to everybody
2016 BMW 528 i Review
Most comfortable sporty yet luxury car
by Sherry from RI
January 17, 2019
4
I just purchased the car yesterday and so far I am in love with it. This is my 1st time owning a BMW and as of now I see myself staying a BMW lover
This car met all of my needs. It has plenty of leg room in the front and back. The ride is smooth. It has heated front and back seats along with heated steering wheel.
I was considering getting a new Honda Accord at basically the same price point but this used 2016 BMW 528 far surpassed the new 2019 Accord in every way except for the blind spot warnings and front collision warnings. The engine, handling, all around quality, and fact that it has AWD all helped make this decision very easy.
We found additional vehicles that are close to your year range.
I️ love all the features this car offers. Fuel efficient and high performance. Car is very fun to drive, and has a lot of power. I️ was sold on BMW 5 year, unlimited mileage warranty.
I owned a 1999 528 and drove it for 18 years. I upgraded to the same make and model based upon my satisfaction with the first car. Like the size, performance, dependability and styling. Quality car for the money.
My husband and I were driving by and decided to go just to check out a car that I had an eye on for quite some time! I meet Oscar and he greeted me and my husband with a huge smile asked if there was anything he an help us out with? We said yes and he asked us what type of car we were looking into getting. My biggest concern was a family car also a gas saver. He pointed at a Nissan Rouge. He answered every question we had regarding the vehicle. Best customer service ever! Thank you for Your time Oscar!
2015 BMW 528 i Review
This is the first 5 series I’d Purchased.
by BobbyL from Pasco, WA.
May 9, 2019
5
Interior design and comfort is a good trade of for less rpm. Leg room and back seat comfort is ample. Truck space capacity is very much welcomed.
Zach and Jarod are the dream team! They were very kind and professional through the whole process of helping me purchase a new 2019 X5. Zach took my order for the X5 two months before it was released and it arrived 30 days before expected. I was so excited! Zach handled a lot of the paper work be I arrived at the dealership and what was left was speaking with Jarod in finance. Jarod was also extremely helpful in explaining all my options but allowed me to choose what was best. Best sales and finance experience of all time. I???ve been driving a BMW since 2005. Owned one, and leased three from other dealerships and didn???t have a good experience each time. This was my first visit to Century BMW West and I met Zach. This will be the beginning of a long term relationship with Zach, Jarod, and Century BMW. Thank you dream team, you guys are the best!!!
2015 BMW 528 i Review
3 weeks old for me, anyway
by Monmouth NJ from New jersey
March 30, 2019
5
Bought it used with 40k miles. Feels like the day it was driving off the lot new. Comfortable, 4 cal is enough especially in sport mode. Gas mileage around 26 combined so far but I’m not driving crazy. Music and media controls are a little to get used to but all good now. I hear they are reliable so I put 4 stars for that.
I am so glad I followed the sales rep. advice on picking this BMW. It is very comfortable not just for me but also my family. Great condition, it feels brand new, and it was very clean when I purchased. Tires are very good, so far I have no complaints at all.
Danny was a great salesman to work with. He was patient and listened to all my needs and was considerate about keeping me in my budget while looking for SUV's. I recommend Karsplus and seeing Danny as a salesman for your next purchase.
2015 BMW 528 i Review
Love my car
by Nene from Waco texas
February 27, 2019
5
Looks good and performs good i would recomend this car and dealer to anyone looking for a vehicle.i am enjoying this car.its a nice car.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
this
service and materials without representations or warranties of any kind, either expressed or
implied.
See our terms of service for more details.