Used 2016 BMW 528 for Sale in Westlake Village, CA

My ratings are based on the Service Department and Cashier only. Service Department is great. Chris Rawlins was my advisor for the second time and he is very pleasant and professional both times. Melissa (?) at the cashier's desk is very upbeat and helps make the experience a very positive one. Parts Department is a different story. I ordered a new key on September 2 and was told it would be available in 2-3 working days - and they would call when it arrived. On September 14 I still hadn't heard from anyone in Parts, so I called to see if the key was in. I was told it was, so I made an appointment with Service to program it the next morning. When I arrived the next morning I checked in at the Service Department and was told to pick up the key at Parts. I walked to the Parts Department and the buzzer went off when I entered. No one was at the desk, but I figured that the buzzer had sounded, so someone would be there shortly. I could hear movement behind the partition. After 3-4 minutes (seemed like a lot longer) I finally called out "hello" and someone called back "be right there". After another 2-3 minutes someone helped me. While waiting I noticed that the lobby floor was dirty with paper scraps, dirt, etc. The display for floor mats was disheveled and my overall impression was not very good. I have had my cars serviced at Valencia BMW many times over the past few years and have always thought the Customer Service was outstanding, but I think Parts needs some attention.

I am satisfied with this vehicle. It meets all my need..The size is larger than my previous 2006 bmw 525..I am happy with this purchase.

I am very pleased with my service advisor and my service experience. The service team were all very accommodating ~ it is so-o-o-o helpful that they give you a car to drive~ that's awesome! I particularly like the fact that BMW refers to us as guests and not customers. So far, everything seems to be working fine ~ still have some big ticket items to do (one at a time - my baby girl is older, so there a few items that need attention).

I just purchased the car yesterday and so far I am in love with it. This is my 1st time owning a BMW and as of now I see myself staying a BMW lover

Had an overheat warning pop up on the display on the way to my father's house (long trip). Swung by without an appointment, given a loaner and peace of mind to continue my day/weekend while they checked the car. Found the issue along with other minor issues, and all serviced within an outstanding timeframe. Thanks again! HG

This car met all of my needs. It has plenty of leg room in the front and back. The ride is smooth. It has heated front and back seats along with heated steering wheel.

My car was serviced in Valencia BMW ! They all we're outstanding and profitional ! Very nice place! Brian Hough made sure all of our needs were meet! Even a car to get around! And theJob service on my car was outstanding by there mechanics i must say I was very happy ?? I had never been here before ?Yes I was worried because I just had it serviced in VanNuys for the same thing ? ! And +I just moved to Lancaster . I thank the Lord for putting honest great people in my path to take care of our needs. BMW you have great outstanding people working for you that is very important. Thanks Brian Hough and Team work ????very ?pleased ? ??*********

I was considering getting a new Honda Accord at basically the same price point but this used 2016 BMW 528 far surpassed the new 2019 Accord in every way except for the blind spot warnings and front collision warnings. The engine, handling, all around quality, and fact that it has AWD all helped make this decision very easy.

I bought my car in Dec. in Thousand Oaks. I looked at the Valencia dealership but because I was buying a 2015 model year end the inventory was slim. This was my 1st service on the car and I had a great experience. I didn't have to wait to be helped. Brian was very professional and attentive.

The best family car. This car has everything that I need. Safety parameters are the best, comfort is excellent, leg room is awesome, price is affordable.

The Service representative was friendly and polite, and extremely helpful. I needed to have my windshield wipers replaced and rather than me sit and wait the 10-15 minutes for a technician to do it, he just changed them out himself -- I was in and out of there in less than 5 minutes. I appreciate the fast and pleasant experience.

I was in the market for a larger car for personal use. After doing research, I decided on the BMW 5 series. Purchased from Hendricks in Charlotte and it is a dream to drive. I feel safer and more protected on interstate traveling and absolutely love the drive.

My service advisor, Vanessa G. was very helpful with my service needs and concerns. I was very glad I had the chance to meet with her to discuss my vehicle issues. Awesome Job. Thanks

This is the Best Car I have ever purchased. Such Style .. One of the best decision I have ever made.

We are overall happy with our experience. My wife and I saw this vehicle on craigslist and called to see if it was still available. I spoke with a salesperson and we talked about how I was coming from Bakersfield and how I may not be able to go to the dealership until the weekend. Through out the week I got a few calls back from them to ask if I was coming to see it today- at this point I was kinda worried that this might be a high pressure low class dealership... but since it was a good price for the vehicle I was looking for we decided to give it a shot. After fighting L.A. traffic for 2 hours we got to the dealership and thought NO FREAKIN WAY! it was small, lack luster, and with all the traffic difficult to turn into, But hey we came all this way so there is no turning back now. I soon as we parked and took in the available vehicles our doubts began to fade away. This dealership had a great selection of clean quality vehicles, from luxury SUV to sports cars to economical sedans. It took us a minute to find the salesperson we spoke with over the phone mostly because we could not see the sales office from where we parked, but after we did it was nothing but friendly, courteous, professional treatment. Our sales person Danny was awesome. We had already been to a few other dealerships closer to home that day and the way Danny treated us and his knowledge of the vehicle and the way Car Star conducts business was head and shoulders above any other used car dealership we visited in the past month or so. After meeting our salesperson and being briefed on how Car Star selects which vehicles they sell and how they test and verify every switch, button, nook and cranny before it is put out on the sales lot all doubts and reservations about the dealership was gone. Do not judge this book by its cover what the location lacks in luxury or curb appeal it makes up for in selection, value, and most of all customer service. Yes we would recommend this dealership to friends and family because its worth the drive. Now you may be asking why did we leave 4 stars in overall rather then 5? well it wasn't the biggest deal nor was it a deal breaker but we believe in being honest- we did not enjoy our interaction with the finance person. Not sure if its just his personality or the fact that we opted-out of the extended warranty that he offered, but he didn't exactly make me or my wife feel real comfortable, again not sure what it was but there was just something about the way he talked to us.... Just saying... other then that if this place has a vehicle your interested in, for sure check it out!

I enjoy the size of this car. It is very good on gas and looks good inside and out. I love it's style and smooth ride. It is very room for long trips as well. It was the perfect choice for me. I would highly recommend this vehicle.

Found this place while surfing for cars on cars.com. Was a long drive there but was well worth it. I am very happy with my new car and it was an easy process. I signed up for autopay so each month they money comes right out of my account so I don't have to worry about making my payment. Always good when there is one less thing to worry about.

its a really nice car and it dosnt need car keys to start but cars in keys it smells amazing and very smooth on roas

Zach and Jarod are the dream team! They were very kind and professional through the whole process of helping me purchase a new 2019 X5. Zach took my order for the X5 two months before it was released and it arrived 30 days before expected. I was so excited! Zach handled a lot of the paper work be I arrived at the dealership and what was left was speaking with Jarod in finance. Jarod was also extremely helpful in explaining all my options but allowed me to choose what was best. Best sales and finance experience of all time. I???ve been driving a BMW since 2005. Owned one, and leased three from other dealerships and didn???t have a good experience each time. This was my first visit to Century BMW West and I met Zach. This will be the beginning of a long term relationship with Zach, Jarod, and Century BMW. Thank you dream team, you guys are the best!!!

Love the executive presence and the way this car drives. Sufficient power and gets lot of compliments at gas stations.

This was one of the easiest and most enjoyable car purchases I have ever made. I found the car I liked on Century West???s website and contacted them for more information. My salesperson, Mark King, checked on the vehicle and set up a time for me to come see it. He followed up with me regularly by text, and he had the car waiting for a test drive when I arrived. After we drove the car, it took only about 30 minutes to finalize price, set up the financing, and sign the paperwork. Thanks Mark and Century West BMW!

Great handlinng. comfortable. Surpised on the power of twin power 4 cyclinder. I love and enjoy driving this car on daily basis.

I recommend this dealership to anyone in the market for a new or preowned certified BMW. My salesman Mr. Don Engel and the staff made my buying experience exceptional and provided outstanding customer service from beginning to end!!!😄

Very nice car just wish it held its value better .very comfortable ride and handling. Navigation is maybe the worst I've ever experienced

I dropped my BMW off recently, just before I went on a short trip. Jeff Baker my service advisor, did the intake efficiently and fast, as I was on my way to the airport. While the repair took longer than expected (a part that was needed was delayed) it was well worth the wait! My BMW, which I had missed dearly while driving a Chevy rental, came back to me, shiny, detailed, cleaned and as good as new and the "driving machine" that makes navigating LA's worsening traffic almost bearable.

Can't beat the performance of a BMW. Superior styling on the interior and exterior. Quality throughout. The only negative would be that items that are standard on other vehicles are options on a BMW.

My service experience was easy and efficient from beginning to end. Many appointments were available, I was helped quickly, and my advisor explained all the necessary details. A shuttle was available for transport and pickup to my home. He was so pleasant and even waited when my phone didn't ring and alert me that he was there! Overall the service was excellent.

I am beyond pleased with my purchase. The safety, comfort, & performance options are top of the line! I feel safe everyday & truly enjoy driving this awesome car! Highly recommend!

If you are in the market for a BMW or need your BMW serviced, I would highly recommend Beverly Hills BMW. The staff is incredible from Service to Parts. The facility is worthy of the Beverly Hills brand and my car always gets washed even if I'm just getting a basic service!

very stylish and luxurious lots of upgrades and a comfortable ride very nice vehicle. we will be back in the future to look at an x-6.

They didn't fix what I came for because they needed a part, and I think they were out of it? Now I can't remember if they're supposed to call me when they get the part or what

I have now had my car for 5 days and love the car in terms of driving performance, exterior and interior visual appearance. The car has neat features and is very safe. Also, inspite of wonderful sport performance, it is frugal on gas and has bunch of safety features. Love the ride quality, the handling and quiet interior cabin. The controls are well laid out and the car is very ergonomic. The seats are very comfortable and the layout is very well thought out.

They did another great job on this service appointment. As always, they did a good job of getting the work done when they said and communicating throughout the day on the progress.

This car met all my needs, great car and comfortable ride, a lot of safety features which I love and enjoy in this car.

Highly recommended for having your BMW serviced. Jeff was great in his knowledge, skill and friendly demeanor.

I love this car! It is fun to drive, with lots of performance while still getting great gas mileage.

Dung Trinh was awesome. He checked in my car on time, service was done on time and the facility is beautiful. I would highly recommend BH BMW for service and ask for Dung.

Bought new and love everything about it. I would buy another just like this one if and when I need to trade or buy.

I came there on a Saturday without an appointment, they had to replace the tire & it didn't take them long I was out within 2 hours

All people know that its good car.but for the price wise its not super expensive but it is still expansive. So to my opinion drive not too open will save some money.and just drive for once in a wired.will be okay.