Everything was easy and seamless in the acquisition of my new X1 @ Portland BMW. Tyler even delivered my new car at my home. I got a great trade in deal on my old vehicle too. Could not have been better. Eric Devier, the in-house genius, is worthy of the title. He knows his stuff, answered all my questions and helped with all the set up-- which is especially helpful if you're a techno-phobe like me. When I have a question, Eric responds quickly-- much easier than trying to find the answer in the manual. Loving my new car and my entire experience at Portland BMW. The 'only' problem is I'm getting spoiled. I now expect other service providers to be just as good (e.g. Comcast, Verizon, etc) and we'll, that's just not likely. 😊
I purchased my 2016 428i a couple months ago, but due to my crazy schedule, I wasn't able to sit down with Eric until just recently. Had I known how helpful & informative this session would have been, I would have made time for this important service offering! Eric immediately put me at ease and explained things in such a manner that was simple & straight-forward. My new BMW has so much functionality, and Eric helped me take advantage of these exciting features. Thank you, Eric!
Purchased the new 750. Phenomenal vehicle. The technology in this car is impressive and overwhelming. Thankfully, the sales team (David P / Davie S) introduced me to Eric Devier. Eric was great at answering my questions and more importantly - pointing out features I didn't even know to ask about. Spent 2 hours going over the vehicle's technology. Its amazing how much technology at your fingertips. Give the dealership, the sales team, and the BMW genius all the highest marks and highest recommendation!
This had to be our best auto buying experience ever!!! It started with the outstanding customer service as soon as we walked through the door! We were greeted and offered coffee or water. We had an appointment with Jared, who is outstanding. There was no pressure and he answered all of our questions regarding the 2017 X1. Once we decided that the X1 was the vehicle for us, every person in the buying process was outstanding as well (David and James)
While I've been a BMW owner for years, and have now purchased 7 cars from BMW Portland, there's always something new to learn, especially with their electric model, the i3. We've actually purchased TWO of them since Jan. 1, and because of my hectic business schedule, couldn't get with Eric Devier, their "BMW Genius" until this past week after we took delivery on our second i3. As he has with our past vehicles, Eric was kind enough to stop by the house and spend about an hour with us, going over all the intricacies of the vehicle. Again, though I consider myself fairly up to speed on the car, he was able to show us a number of cool things about the i3s that we didn't know. And, he also programmed the onboard garage door openers in both cars, which I NEVER seem to be able to get right on my own - bravo! He even eased our skepticism, with an awesome demo of the cars ability to parallel park itself! It is always a pleasure to work with Eric. He is thorough, friendly, and fun. I always come away with one of his sessions knowing even more about the cars I love. We have four BMWs in our fleet now, all purchased and serviced at Portland BMW. And I really appreciate that Eric is a car guy through and through, sharing my enthusiasm for BMW. That always shines through. After owning every other premier auto, we are 110% sold on BMW and Portland BMW. Every aspect of car ownership - sales, service and support is always a pleasure with this crew. They take fantastic care of my wife and I.
I had just flown into Portland at 5:30pm and was exhausted but I had to go look at this car that Greg was telling me about at the Portland BMW in which he had been helping while I was still in California and not yet completely moved for the past 2 weeks. I get to the dealership about a hour before it closes that evening and I am greeted by Greg finally after going back and fourth in emails and phone calls. He takes me to the car and I immediately fall in love so we hop in the car for a test drive. Greg's product knowledge and career with BMW for the past 20+ years really shined through when explaining everything from the features of the car, dimensions, specs, handling to even the leather upholstery of seats. Greg made it about getting to know who I was as a person and took the time to go above and beyond with his customer service skills till next thing you knew it was 2 hours over normal closing hours and I was in my new car! I am in Sales my self and Greg exemplified the exact thing that I would like all my employees to have which was building a relationship with someone instead of looking at them as just a number. BMW is very fortunate to have Greg and I will be going back to him no matter where I am at, THATS A FACT!
Very helpful tips from our BMW Genius (Jamie Kleser).
by dog lover from DealerRater.com
November 5, 2018
4.1 (946 reviews)
Our genius, Jamie, is very important to us as we learn proper use of the grand technology in our new 428i. He is extremely knowledgeable and he clearly answered/explained every question from my long list (developed after several weeks of ownership).. Thankfully, he agreed to meet with us again. We expect that we will require much review and look forward to Jamie's expertise again. This is an important and much appreciated service and genius Jamie Kleser is a terrific ambassador for BMW Portland. Ardeth and Melvin Brown
Alex has the most pleasant personality. She made this experience less painful, which says a lot considering I had to spend $1200 on my X3. Also, when I pointed out to her that the service department forgot to set my clock (again), she jumped right up and said she would do it. She got on youtube and fixed it! I was so impressed. Plus, now I know how to do it. I appreciated the loaner car.
Eric has all the answers you need. 2016 new model has loaded new features. He solved my "Q"s instantly. Some demo ( Parking assist) really helped me. Built own car set own taste, here you go!! Thanks again to Eric & BMW offer this BMW Genius program.
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