My Names Robert Ferrell I leased my 2nd BMW from Pacific BMW my experience with this dealership was amazing , I found the dealership on TruCar from the onset of researching the best car for Pacific was the only dealership that truly worked the deal with me best price and best service , I picked the 550i which is a dream car , the numbers were right and I got everything I wanted from a new build from being shipped overseas to getting to me in LA the whole process was seamless ,Steve Saroyan is a wizard , an amazing person it was like buying from a friend , a good friend he answered from what I estimated I sent 120 emails of every nervous question I had ,when I thought I was annoying,Steve assured me I was , he is the Man !!!!! On August 19th I picked up the 550i ,I swear they made me feel so important at every step , his manager Armando Leyva was attentive and the best at making the lease easy to do Armando is amazing with Steve they were the best dream scenario you could ever have on getting a car deal done , thank you Steve & Armando , I took my time to write this because y'all made me feel like a Rock Start .... Buy from Pacific ! Ask for Steve Saroyan !
My son found a car for me on the Rockville BMW website. I called and talked to Kevin who was very helpful, fair and knowledable. My son and I drove from Richmond VA to test drive the car. I ended up buying it and Kevin worked with me to allow an independent mechanic to inspect the car before purchase. I was able to drive it home that day! James was also fantastic and made the process very easy. Kevin followed up that evening to make sure we got home okay. I LOVE my new car!! (Any chance I can get a BMW t-shirt size large for my son for helping me find the car and driving 4hrs RT?? And for filling out this survey a second time since the first one didn't go through? 😊)
To whom it may Concern, I bought my Honda 18 years ago, have used maintenance from Barrington Motors in the past. I have used maintenance closer to me and have only replaced batteries and brakes with original Honda parts. I have kept it in pristine condition and one morning in my garage my radio/CD player would not work without a code to restart it. This was after 18 years and no one could help because when I bought it from you no code was given to me. I had a letter from Honda saying that delivery of my manual was late. With Extraordinary help from Rich Cano he was able to get a code to restart my radio/CD player without having to take the radio out. You have an extraordinary employee in RICH CAQNO and I appreciate your great employee and thank you. Ron Browne 913 Chancery Ln Cary Il, 60013 Tel ; 1-847-516-4509 rbvb123@comcast.net
Everyone I dealt with was outstanding, friendly, and very professional. I would strongly recommend Lexus of Carlsbad for any new used, or certified vehicle. I will surely revisit them when I see the car I'd like to have. Thank you for all your attention.
Price: Very fair. Although there was no real negotiation, I was happy given that the initial price was more than fair for what I was buying. The final cost before fees was $12,995 and after fees was $14,650.
Service: I had my mechanic inspect my 2012 Ford Mustang V6 convertible, and he found it to be a high quality car. Nicky was kind enough to let us test drive it a second time at closing time, and allowed me a few days to secure financing with my credit union with only a verbal agreement and a deposit to purchase. Grade A service.
Dealership setup: I recommend researching your potential car(s) and setting an appointment before visiting, because I test drove with a different salesman before closing the deal with Nicky. I even walked off the lot before coming back five minutes later to place a deposit. It may be a confusing setup to a casual walk-up impulse buyer.
Overall experience: Although I am generally skeptical of non-affiliated used car dealerships, Auto Avenues did a fine job and my mechanic approved of my purchase. Hopefully the car lasts long with no major issues, but I’d be happy to return again if the car lasts.
This dealership is a great place for your automobile shopping. I would recommend this place to my friends and family.Thanks to Jerry who helped me to arrange the financing.My credit situation was not easy but Jerry made it happen.
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