My 650i xDrive had two recent visits to the service department and I was very happy with the process and outcome of both trips. In the first one, I was experiencing a power issue with my transmission. Tom, the mechanic, took the time to hear about my concerns, asked the relevant questions, drove the car with me and put me in easy, knowing the problem would get fixed. And it was within a few short days - and at no cost to me as it was covered by the certified, pre-owned warranty. Also, just this week, I was yet again, extremely satisfied during what otherwise normally could/would be a very frustrating experience after hitting a nasty pot hole and one of my tires and wheels were badly damaged. I called BMW Roadside Assistance and had it towed to Grand Blanc and everything fixed/replaced at no cost to me (thanks to getting the wheel/rim warranty at the time of purchase)! They drove the car back down to me the next day and I'm happy as can be. I feel very lucky to be doing business with BMW Grand Blanc and could not recommend this dealership and its service team enough.
I had a great experience with Erhard BMW. They were quick to contact me after my first inquiry. They provided me with all the information I needed to make a purchasing decision. They were able to accommodate an out-of-state purchase with ease. When I flew into Detroit they had a professional young man pick me up from the airport and drive me to the brand new and immaculate dealership. My experience with all of the sales staff and financing staff were courteous, professional and personal. Everything was setup and ready so that I could get on the road as quickly as possible for my trip back home. The vehicle was exactly as I expected it to be from the description and photos provided. It was one of if not the best purchasing experience(s).
Excellent service,Mike T. and team solved an important vibration issue created by another dealership's error. Looking forward to Mike solving the remaining resolutions related to the errors created by the other dealership.
I wish all everyone delivered this kind of service
by Paul Driessche from MI
November 6, 2018
4.3 (26 reviews)
I brought my Mercedes-Benz E350 in for annual service and to address a check engine light. The entire facility was spotless! Everyone who even walked past me was friendly and courteous. The service and repairs were done efficiently and for less money than I expected.
Because the check engine light required a part to be ordered, I returned the next day for the repair to be completed. Victor, the MB service manager, explained the process and I was put at ease throughout the process. The work was completed quickly and my car was returned to me very clean inside and out.
During my visit, because he reached out to me when he saw I was coming in for service, I met with Matt, who sold me the car two years ago. We had a great talk about the latest Mercedes-Benz models and he showed me a few pre-owned and new vehicles, which I thoroughly enjoyed driving.
The sales and service team at Grand Blanc Motorcars is really outstanding. Just bringing my car in for service is more like an event! I highly recommend this dealership to anyone in the market for an incredible automobile or looking for someone to maintain their car.
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