This dealership is a great place for your automobile shopping. I would recommend this place to my friends and family.Thanks to Jerry who helped me to arrange the financing.My credit situation was not easy but Jerry made it happen.
Price: Very fair. Although there was no real negotiation, I was happy given that the initial price was more than fair for what I was buying. The final cost before fees was $12,995 and after fees was $14,650.
Service: I had my mechanic inspect my 2012 Ford Mustang V6 convertible, and he found it to be a high quality car. Nicky was kind enough to let us test drive it a second time at closing time, and allowed me a few days to secure financing with my credit union with only a verbal agreement and a deposit to purchase. Grade A service.
Dealership setup: I recommend researching your potential car(s) and setting an appointment before visiting, because I test drove with a different salesman before closing the deal with Nicky. I even walked off the lot before coming back five minutes later to place a deposit. It may be a confusing setup to a casual walk-up impulse buyer.
Overall experience: Although I am generally skeptical of non-affiliated used car dealerships, Auto Avenues did a fine job and my mechanic approved of my purchase. Hopefully the car lasts long with no major issues, but I’d be happy to return again if the car lasts.
My Names Robert Ferrell I leased my 2nd BMW from Pacific BMW my experience with this dealership was amazing , I found the dealership on TruCar from the onset of researching the best car for Pacific was the only dealership that truly worked the deal with me best price and best service , I picked the 550i which is a dream car , the numbers were right and I got everything I wanted from a new build from being shipped overseas to getting to me in LA the whole process was seamless ,Steve Saroyan is a wizard , an amazing person it was like buying from a friend , a good friend he answered from what I estimated I sent 120 emails of every nervous question I had ,when I thought I was annoying,Steve assured me I was , he is the Man !!!!! On August 19th I picked up the 550i ,I swear they made me feel so important at every step , his manager Armando Leyva was attentive and the best at making the lease easy to do Armando is amazing with Steve they were the best dream scenario you could ever have on getting a car deal done , thank you Steve & Armando , I took my time to write this because y'all made me feel like a Rock Start .... Buy from Pacific ! Ask for Steve Saroyan !
by An EXTREMELY Satisfied customer from New Jersey
November 5, 2018
4.9 (2287 reviews)
I recently purchased a 2008 Acura RL from BMW of Devon. The dealership itself is visually appealing with a host of models on the showroom floor. Upon arrival (which was a Saturday . . . the busiest time to shop at ANY dealership) I was not greeted however a very attentive hostess asked if I was being helped and promptly had someone assist me with a test drive. Andrew, my sales associate, was extremely personable and helpful. As a person that do not like wasting my time, I cut to the chase and started the purchase process. Without going through all the details of my purchase, I'll summarize by saying EVERYONE (from the used sales associate, manager and finance manager) did an excellent job ensuring my purchase experience was a great one. The reason I felt compelled to write this review is because although I did not purchase a BMW EVERYONE at the dealership treated me as if I was purchasing a 2017 7 series, and that speaks volumes about the dealership. I DO plan on leasing/purchasing a BMW soon . . . and I can say without a doubt that I know where I'm going.
From previous service from the Service department (Kevin Pinkerton) my experience was 5*. My X3 of one year was totaled in January, Kevin introduced me to Heath Cameron, who from day 1 diligently worked arduously to assist me in getting back into a new X 3. I am in love with my new vehicle. Everyone at OTTO'S BMW is Awesome! If you are looking for a new or pre-certified BMW, OTTO'S IS YOUR DEALERSHIP 💯 Dr. DeBorah Williams Newark, DE
Although they asked me to leave a positive review, but they had already earned it. Chris Quaglio my adviser was polite and patient. First identified what I needed, then showed me a nice car which I bought. However a question about car history is still unanswered by them. I hope they get back to me with a satisfactory answer.
Azi in financing department is also patient and helpful. He gave me very good advises on financing, although I expected him to let me know before submitting hard inquiries to get my credit history.
Overall I'm happy doing business with them.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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