All went well with Brian in sales. I previewed the car over the internet on Cars, got a deal sheet by email and drove from Maryland to New York here alll went well Until the business manager was so busy that I waited for an hour + to sign papers. Brian was great but the process took too long. Of course it was Black Friday. The 240 I X Drive is great. Larry
THE BEST!
From the moment we walked into the dealership, we were greeted by 2 kind and welcoming receptionists. We requested to speak with the manager. Within 5 minutes, Hugo welcomed us to his office. Hugo was kind, thoughtful and very receptive to what we were looking for. He began to run numbers and provided us with an outstanding opportunity to lease a 2016 X1. Before anything was finalized Hugo provided some additional options and we test drove the vehicle. Upon our return, we signed the papers and we were all set. Hugo and his team are full of integrity and care about the customers needs. This is the best BMW dealership!
Very happy with my experience, Lee was very helpful and good at returning calls and providing me with the information needed on a timely basis. This is the first time that I have bought a car out-of-state and via the internet. You hear so many bad experiences and this one has a happy ending. Great price and great sales staff. Sorry that I do not live in this state to take advantage of the service facilities.
Had to travel over 4 hours from NH to look at a Land Cruiser they had. I arrived late (my fault), but the sales team was very responsive and focused on my needs even though they were very busy that day. Tom Forte did a great job even though he wasn't that familiar with the vehicle (not expected). He allowed me all the time I wanted to look at it, then they listened when I was negotiating for the best price on my trade. I was impressed how they worked really hard to get all the paperwork done at the end of the day on a Friday, so I could leave with the vehicle and get home, even getting it fully registered for me from another state. They even called my insurance company and made all the arrangements while I was dashing off to the bank to get a check. I wish all car dealers were this nice to work with!
I found this used 435i convertible from dealer’s website, I asked them a couple of questions. Then, Tom Forte kindly answered all my concern. I made him an offer which involved a trade in, but it still had more than $1700 gap. Tom asked me if I could bring my car in let him check its condition; see he could help me to make a deal. I brought my car in, Tom let his manager checked it out, meanwhile he let me take a ride for the 435i. When we sat down, he told me my offer had been taken, so we made a nice and easy deal within two hour since I walked in the dealership. Besides friendly smile, Tom promised me to take care of a couple of minor issues of the 435i. I’ve picked up the car yesterday. Tom and BMW of Greenwich made the whole purchase procedure hassle free, they not only made a business with me for this time, but probably make me as a future customer as well. Thanks Tom, and thanks BMW of Greenwich.
Very positive experience. Pat McHugh was extremely professional and knowledgeable...but was also flexible in terms of being accessible to meet in person as well as via phone / text. And the one time he wasn’t available Ross stepped in and was incredibly helpful. All around terrific buying experience.
I bought a certified BMW 435 xi from them just recently. Dealt with Stephen Shaughnessy, who couldn't have been more helpful or knowledgeable. Great service and a good price. Highly recommended. You can't go wrong asking for Stephen.
Excellent experience at the dealership. Al Shkreli was extremely friendly, professional, and knowledgeable. Got a great deal on CPO vehicle. Car buying experience was no hassle and the dealer was very accomodating on my time. Would highly recommend to any one looking for a car!
Got my 2018 M3 - black sapphire with sakhir red/orange interior, competition package. Car was in stock, colors and packages were selected by dealership. Great taste, guys!!! Car looks amazing, real "bad-xxx" character. It has almost all possible packages, still was priced decently and discounted even more after a short bargain ;) - special thanks to Jason ;) Service at Tenafly was simply outstanding: neat facility, courtesy, professionalism, answering all questions, even great jokes...) Jason Lee gave us a huge discount as a returning customers, and priced our trade-in X5 higher than any other dealers. We feel, we got a great deal after comparing prices at different places. Alain answered all questions, made short calls to the insurance company and financial institutions, selecting the best financing deal for us. Thanks Alain ;) Definitely will return back, thank you very much, BMW of Tenafly!!!
My Second BMW from Marlen Gafanovich and BMW of Tenafly
by mwares212 from DealerRater.com
December 3, 2018
4.9 (833 reviews)
This week I purchased my second BMW from Marlen at BMW of Tenafly (my 6th BMW). This purchase went as smoothly as my first purchase using Marlen some three years ago. We ordered a new 2018 X3 and the process was flawless. We literally pass by three other BMW dealers to work with BMW of Tenafly. When the lease on the old vehicle was coming due, we received an email from Marlen reminding us it was time to replace. I do most of my research on cars online, so I usually already know exactly what I want. Just as before, the negotiating process was smooth and pressure free. I said what vehicle I wanted, what options I wanted and I received a great price immediately without having to haggle--a good fair price that makes everyone happy. The entire process was completed in a few email transactions. When I went in to sign the papers to order the car, we only had to go over a few things such as what color to get and so forth. While going back and forth over colors, Marlen was great giving his opinions and I ended up with a color combination I love, but wouldn't have even thought of if not for his input. On delivery night, the process continued to be smooth and the entire interaction was laid back and not stressful. Without a doubt, I will use Marlen for my next BMW purchase (and the one after that). The paperwork was handled with Sean Mohammed. That process also went smoothly and as quickly as possible. Even though we didn't directly deal with him on this trip, I have to make mention of Service Advisor Bob Ryan. I have serviced 4 BMWs with him and he is always efficient, on top of things and goes the extra mile to make sure you get in and out quickly. Whenever I show up, I am always warmly welcomed. Your service advisor is who you have the closest relationship with at a car dealership and I don't know what I would do if Bob left.
I was greeted quickly and they told me it would take approximately 1 hr 30 minutes to put on a new tire. I returned almost 2 hrs later and it still wasn't ready...actually they had only just called the insurance company to make sure they would pay for it (which they did because I had tire insurance). Having to wait another 1 hr, while trying to entertain two small children wasn't pleasant. If they had told me 2.5 hrs to begin with I would have been prepared for that. A little frustrating!
Since service related to standard issues including oil-fluid and engine belt changes, can't really comment on the quality of repairs but feel more confident car had necessary work and all done well. I can however express extreme gratitude for the overall service experience! From the greetings by various employees upon arrival including random employees passing by, front desk staff, the gentleman who set me up in the loaner to the personal attentive service from Peter, the Service Advisor, it was excellent! The BMW team was relaxed, efficient, professional and kind. They accommodated my condensed time crunch getting me in/out and off in a loaner car in impressive time, and all with a smile. Peter kept me informed of proposed services, helped separate out more pressing issues and made extra efforts to complete service in time to accommodate my work schedule while avoiding traffic. He also greeted me with a handshake on pick up to review the repairs/services and address questions. And had my car cleaned! I have continued to use BMW of Darien due to the consistently positive experience for past 5 years with recommendations to others. You are a very busy dealership - convenience was the initial reason for selecting you but you won me over with the excellent customer service. Car servicing is not usually pleasurable when you are paying the bill but having a positive experience definitely helps. Kudos to your team!
Tim Haines in Darien continues to be a stellar representative of the BMW line. I have returned for my fourth lease, my second 328 XI, because of Tim, and I wish him, myself (!), and BMW all the very best going forward.
Anthony did a great job with the service of my car
by Mandrake175 from Darien, CT
November 6, 2018
4.7 (561 reviews)
Fantastic job guys. Please keep it up!! The service was performed to satisfaction.
Not a big deal, but the car could have been cleaned slightly better before delivery. My wife drives a Lexus and every time it is back from a service, the car looks like it's been professionally detailed and makes me go Wow!!
I would like to express my amazing experience I had at BMW of Freeport service department . If I can simply say in few words it was more than exceptional, however it will not be fair to just end it in few words. Peter Dimarco who is service Advisor he went out off this way and get my car ready on time, and this just doesn’t end here…. Mike Timpone who is Service Director who has made me feel like BMW of Freeport family. ……Guys,,,,,, Truly cant thank you enough. I would totally recommend BMW of Freeport
Please know that Service Manager, Dave Craft & Service Director, Mike Timpone and their team at BMW of Freeport provided me with EXCEPTIONAL SERVICE! In addition, Steve Osorio provided me with positive feedback on service recommendations. Price is more than fair! My recent service experience on my X3 was excellent with Dave Craft's help. He never disappoints us and his respectful, high level of service never wavers. It's always a pleasure to work with him. BMW of FREEPORT = Great service, very friendly employees! They went above and beyond to assure that my vehicle would be serviced accordingly. With their advanced automotive service technicians who specialize on BMWs; I was pleased with the care that was provided with me X3. It was obvious that these advanced technicians (ASE/BMW Step Certified) provided the service needed to ensure the safety of my family when traveling on the roadways. Overal, I have never experienced this type of service with any dealer, unlike BMW of Freeport. I highly recommend this service department, as you will not find a service provider with the leadership that Mr. Craft and Mr. Timpone provide for the specialists. HIGHLY RECOMMENDED! BMW Customer (P.T.)
I want to start by saying, I do not just give 5 star ratings. This dealership really has earned my trust and my appreciation. I've had my vehicle serviced a few times by them and every time they have been patient and through and went beyond the call of duty. Example, I purchased my car by a third party company. I drove the car for two weekd and had to bring the car in for service because of the brakes. I was on vaction due to go out of state and I couldn't drive my car in this condition. I spoke to a Service Advisor named Kevin Cunningham. This man is ACE'S across the board. He spoke to them and the company agreed to fix the brakes and rotors without me have to through another 800.00 on them (this service was suppose to be covered under my warranty and this third party was about to have my warranty voided) laziness and greed are evil. Kevin was literally the light at the end of this tunnel. Thank you Mr. Cunningham. I will be coming back again. 7.3.17 I came in today for my rear parking lamp light to be checked. I also have to get a new battery for my key. I also, came to him for a quote for an exetended warranty on my BMW 328 XI DRIVE XI really don't trust going anywhere else. Thank you Kevin.
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