From switching over from a Mercedes amg to this... words can not describe how happy I am! I can’t find not one thing wrong with this car! So happy with my choice. The power and reaction is amazing!
While trying to make the right choice in buying a car for my daughter the people at Scottsdale BMW were very attentive and helpful with their information allowing me to make the right decision.
Can’t tell you what a great experience I had at this dealership with my salesperson Glenn. I drove 2 hours from Tucson and it was worth every minute! Glenn and the dealership delivered on every single promise on my used car buy and went above and beyond to make sure everything was perfect. I will absolutely be buying my next car here.
I would like to let everyone know about Service Advisor Tony Di Salvo at Chapman BMW. This guy is the most responsive guy I've ever had the pleasure of dealing with where my 2011 335i is concerned. I'll give you just one of many examples of Tony's excellent work ethic. My wife and I were in Chandler AZ and had just seen a movie. When we came out to the car it was about 110 degrees and my car had been baking in the sun for three hours (btw, my car is jet black). I activated the "summer convenience" feature of the key fob that opens all the windows and sunroof to let the heat out. Everything worked perfectly until I closed the windows. The right rear window made a sound like breaking glass with a loud snap and would not close. I immediately called Tony at Chapman BMW and left a message and noticed it was 3:47PM. After completing my call I headed straight for the dealership. About 12 minutes later my phone rang and it was Tony telling me to bring the car in...at this point, I was a mere 5 minutes away. The really cool part was that I was there five minutes later and when I pulled into the garage area my name was already on the marquis above the driveway, and my loaner car was already there running. Tony took my wife and I into his office...his very air-conditioned 72 degree office...and had me sign a work order and then we got into the 430i he loaned us, and we were home ten minutes later. Around 2pm the next day my car was done and waiting in the driveway all washed and waxed...they even used tire shine. It was awesome. Anytime I have had a problem with my car, Tony has diagnosed it correctly and fixed it correctly and been very straightforward about the costs. I have NEVER had to take it back to have a repair repeated. Thanks Tony!!
Car Show Experience, Chapman BMW on Camelback, No Pressure
by Ben from DealerRater.com
December 3, 2018
4.7 (1306 reviews)
So my wife and I decided our 18-year old BMW wagon was ready to be passed down and we had to replace it. Then our Small SUV broke down and we had to look at another car at the same time. We were looking to buy/lease two new cars. We were hoping for a BOGO, but couldn't find one. A friend recommended we speak with Craig Rusin. We went to BMW because our prior experience was 18-years great. When I arrived I asked for Craig and, lo and behold, I was talking with him. I explained I wanted to replace my SUV and possibly my wagon. He asked a few questions and we agreed to look at the X5 and the X3. Within 10 minutes we were in a parking lot test driving the X3. Craig's product knowledge made me feel like I was at The Phoenix Car Show which I attend each November. He explained the "Hold" feature and the benefit in traffic. Craig sat in the back seat and asked if he looked cramped. When I said "No," he replied, "and I am six-four!" I test drove the car on roads I drive every day so I could compare with my current cars. He sat quietly while I assessed the cabin's sounds and road noise (Virtually NONE). Craig had tremendous knowledge of the specifications (recommended tire pressure, the difference between SPORT mode and ECO-Pro mode gear ratios, and back seat size compared to the competition) and he never mentioned "Cup Holder" once - Thank you. He also was able to describe the various packages and told me if I built my car online he would find it or help with the ordering process. I said I needed to have my wife see the car and drive, so Craig told me his schedule and did not rush me to pick her up. He knew I was in the market and he did not rush my family's car buying process! I told him I was aware it was the end of the month and I was aware of the special deals that may expire and he never brought it up again as a reason to buy now. After my wife's test drive (both the X3 and X5) we selected a different X3 configuration and closed the deal with a different package and features at 9:55 PM. Seriously, 31-minutes later; I checked the clock (10:26 PM) as I drove the new X3 off the lot. We're loving our new X3 and highly recommend Craig Rusin and the whole Chapman BMW On Camelback team. Two days later, Caleb Spurlin (BMW Genius) walked me through how to actually use the X3. Two weeks later he emailed me and invited me to come in and clear up any questions or learn some tips and tricks. We liked our experience with Craig and his team so much we did it again the next day. Stay tuned...
I had an excellent Service Advisor, Taras, and he took great care of me, with some specific preferences I had. When I called very early in the morning for the appointment, I requested that day, and they were able to get me in the same day. The mechanics don't seem to get mentioned on here very much, so thank you to the great technician too! The waiting area is also nice, service waiting area and customer waiting area, with TV, Keurig machine, many various options on the flavors, bottled water, and danish/muffin assortment. While there, I also visited the accessories store, and purchased a BMW mouse pad. It's very nice, thin, special backing that prevents it from sliding, and has a photo on it of the new i8 sports car. The gentlemen who helped me in the parts/accessories store was very nice and professional, and answered questions for me on other things that I was looking at. My husband and I also got the chance to say hello to Alan and Elliott, who are also the best you'll find in the business, and Bob, our salesperson was not in yet, but he is awesome too! I love this dealership! --------------- Additional Note ------------- ***** Does anyone know why the oil they used was not the exact one recommended in the warranty and service manuals? The parts number for the oil was different, and the manual was pretty specific about this, per Page 7 of the PDF Service Manual as follows: "... vehicles are factory-filled with BMW High Performance Synthetic oils.We recommend BMW High Performance 5W-30 Synthetic Oil (BMW part number 07 51 0 017 866) for regular scheduled engine oil changes." I tried to find a logical explanation on the internet, and it seemed others had discussed this as well in the BMW forum.
My son and I came in just to see the prices on 3 series for my son, the sales person Cynthia was so helpful we got a lease for my son and I asked her what she could do on my trade in, I wound up trading 2 cars and picking up 3 in total. Cynthia is the most helpful sales person I ever met. Cause of her I walked out with 3 great deals, they really worked with me on the prices and on the trade in value. I highly recommend anyone who is looking for a BMW and ask for Cynthia.
Got a great deal from JC. Will be recommending him to all my friends and family. Will literally give you the shirt off his back to make a deal. Thanks for the shirt JC ! The CPO sales team is just east on Camelback. JC Chokrach Certified New & Pre-Owned Bmw Specialist Chapman BMW on Camelback 1144 E Camelback Rd (480) 274-1095 jcchokrach@chapmanchoice.com
On Friday, October 6, 2017, we bought our 5th or 6th car from Chapman BMW in Chandler. The process was simple. We found the car that we were interested in on the Chapman website, called Karl Muik at the dealership to verify that the car was available and would be at the Chandler location on Friday. The next day we drove down to see and test drive the car. The price was exactly as presented on the website (a 2017 used 430i Gran Coupe with 15,000 miles and a hefty discount and other incentive), we opted to purchase the car and were out of the dealership with the car detailed within 3 hours.
I recently bought a used BMW 135i that I found had some hidden front end damage (I did not buy the car from Chapman). I wanted to get this taken care of the right way. I found that Chapman's prices were competitive with other auto-repair shops with the added measure of knowing it was fixed by the dealer, and never worrying about getting a loaner. Chapman has always had a great loaner fleet available. What impressed me the most about my service advisor, Vince Adams, was the care and dedication he showed to getting me the right information. He patiently helped me look up and evaluate different spoilers, getting some shipped in so I could see them in person, and walking me around to show me the possibilities even though I ended up going with an aftermarket that he couldn't acquire through BMW. While he wasn't always available by phone when I called randomly, he was very quick to respond via email and was a great communicator through the process. He took the time to bring me the replaced parts at pickup and explain exactly what the damage was and what they did to repair/replace it. It meant a great deal to know that Vince was working with me to accomplish what I wanted and was not a token dealer-customer salesman...never did I feel like he was trying to upsell me on service I didn't need. He was very knowledgeable and personable and I felt that he was doing his best to help me make the best decisions. See you at my next oil change!
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