From switching over from a Mercedes amg to this... words can not describe how happy I am! I can’t find not one thing wrong with this car! So happy with my choice. The power and reaction is amazing!
Zach and Jarod are the dream team! They were very kind and professional through the whole process of helping me purchase a new 2019 X5. Zach took my order for the X5 two months before it was released and it arrived 30 days before expected. I was so excited! Zach handled a lot of the paper work be I arrived at the dealership and what was left was speaking with Jarod in finance. Jarod was also extremely helpful in explaining all my options but allowed me to choose what was best. Best sales and finance experience of all time. I???ve been driving a BMW since 2005. Owned one, and leased three from other dealerships and didn???t have a good experience each time. This was my first visit to Century BMW West and I met Zach. This will be the beginning of a long term relationship with Zach, Jarod, and Century BMW. Thank you dream team, you guys are the best!!!
This was one of the easiest and most enjoyable car purchases I have ever made. I found the car I liked on Century West???s website and contacted them for more information. My salesperson, Mark King, checked on the vehicle and set up a time for me to come see it. He followed up with me regularly by text, and he had the car waiting for a test drive when I arrived. After we drove the car, it took only about 30 minutes to finalize price, set up the financing, and sign the paperwork. Thanks Mark and Century West BMW!
I recommend this dealership to anyone in the market for a new or preowned certified BMW. My salesman Mr. Don Engel and the staff made my buying experience exceptional and provided outstanding customer service from beginning to end!!!😄
I dropped my BMW off recently, just before I went on a short trip. Jeff Baker my service advisor, did the intake efficiently and fast, as I was on my way to the airport. While the repair took longer than expected (a part that was needed was delayed) it was well worth the wait! My BMW, which I had missed dearly while driving a Chevy rental, came back to me, shiny, detailed, cleaned and as good as new and the "driving machine" that makes navigating LA's worsening traffic almost bearable.
I was in the market for a used 328i and did extensive research on different cars, dealerships, and sales staff. Of all the people contacted, Elvis Blohm was far and away the best I dealt with. From my first contact via email through multiple phone calls, he was professional, honest, and above-board. He did not pressure me, just answered each question I had and allowed me time to decide. When time came for talking price, his first number was not unreasonable, the complete opposite! After finalizing the price over the phone, we arranged a time to meet. After driving over 90 minutes from Thousand Oaks, Elvis had us in and out in a little over an hour. Great experience! We also had the pleasure of working with Sean Wang in Finance. He was well-organized and factually presented information. There was no typical "finance games", just signing the paperwork and short explanations of options. Also, working with Elvis, they did a fantastic job working through the BMW Financial red-tape to ensure I received a rebate offer I was entitled to (but was being denied by BMW FS). Overall, a very pleasurable experience working with Elvis and Sean. As far as the dealership, it was clean, well-organized, and fully staffed. Everyone I came into contact with was happy and willing to provide assistance.
My Names Robert Ferrell I leased my 2nd BMW from Pacific BMW my experience with this dealership was amazing , I found the dealership on TruCar from the onset of researching the best car for Pacific was the only dealership that truly worked the deal with me best price and best service , I picked the 550i which is a dream car , the numbers were right and I got everything I wanted from a new build from being shipped overseas to getting to me in LA the whole process was seamless ,Steve Saroyan is a wizard , an amazing person it was like buying from a friend , a good friend he answered from what I estimated I sent 120 emails of every nervous question I had ,when I thought I was annoying,Steve assured me I was , he is the Man !!!!! On August 19th I picked up the 550i ,I swear they made me feel so important at every step , his manager Armando Leyva was attentive and the best at making the lease easy to do Armando is amazing with Steve they were the best dream scenario you could ever have on getting a car deal done , thank you Steve & Armando , I took my time to write this because y'all made me feel like a Rock Start .... Buy from Pacific ! Ask for Steve Saroyan !
We were recommended to Elvis by my boyfriends dad. Honestly going to the BMW in Alhambra was the best experience I have ever had at a car dealership, Everytime I've gone to a dealership all the sales people make us feel overwhelmed until we came here Elvis was not pushy at all, he didn't make us feel like we had to buy the car right on the spot. He understood that I've never liked BMW cars and he tried his best to show me the difference between the two type of cars we were looking at online. He showed us the 430 grand couple and the regular 330i the ones we were looking at.. I test drove the 430 and I wasnt a fan it was too small and it was just not doing it for me.. Elvis saw that I needed time to think and do more research because he knew I didn't really like Beemers. He kept in touch with us and we came in the next day honestly at that point I felt like Elvis was like one of my uncles, I honestly felt like I knew him, we told him we wanted to test drive the second car we were looking at, the 330i he went and grabbed the keys but before he showed us the one we were looking at the started asking us questions once he realized we wanted something sporty and stylish he showed us the 330i m sport that they had there, honestly I thanked him for showing us that one because as soon as I test drove it I fell in LOVE (I became a beemer lover) I never thought I would ever say that.. We walked out of that place with a brand new 2018 330i M sport and the best part was that we never felt like we were pressured to buy it.. Thank you so much Elvis and we will be back soon now my brother wants one haha.
Thank you, Thank you, Thank you! I am blown away by the level of over the top- 10 star service, professionalism, personal touch, easy breezy, always on point customer service I have received specifically from Gilbert! He has made my first BMW lease experience absolutely flawless, fast and always hassle free. Honestly, if it wasn't for the service I have received from Gilbert I am not sure if I would lease another BMW. But with the outstanding experience Gilbert & his team have provided me over the last 3 years - Pacific BMW is the ONLY place I will be getting my next lease from. I greatly appreciate his ability to work around my schedule and get the job done perfectly every single time. Looking forward to another outstanding 3 years with my new BMW lease thanks to Gilbert!
My service experience was easy and efficient from beginning to end. Many appointments were available, I was helped quickly, and my advisor explained all the necessary details. A shuttle was available for transport and pickup to my home. He was so pleasant and even waited when my phone didn't ring and alert me that he was there! Overall the service was excellent.
If you are in the market for a BMW or need your BMW serviced, I would highly recommend Beverly Hills BMW. The staff is incredible from Service to Parts. The facility is worthy of the Beverly Hills brand and my car always gets washed even if I'm just getting a basic service!
very happy with my car and the excellent treatment i receive
by Ben2t from DealerRater.com
December 3, 2018
4.5 (216 reviews)
I???ve been to 3 different dealership prior to going to Century West BMW, Corry ask me by phone what i want on my X3 and how much i am willing to spend and he will try to look for one that suited my need best. When i got to their dealeahip he show me one that almost perfect to what i want as one option i am asking for was really out of my price range. Bottom line i got the best X3 for my buget and a very profesional experienced dealing with Corry and his boss. Highly recommended this guys. So happy with my new BMW X3 2019 model year. Thanks guys.
I called the dealer and asked for the sales department and was transfered to James Piper the Internet Sales Manager. I was looking for a BMW 335i Coupe advertised on BMW's CPO website. I wanted to know if photos were available of the car since there were none available, and what features the car had. James was very polite, he gave me all of the details right away, sent me the original window sticker via email while on the phone, and sent me photos from his cell phone camera within 5 minutes of the conclusion of our phone call. I've never had such quick, and thorough service from a dealership. If I decide to go with a CPO BMW 335i coupe, I'll definitely be buying this one from James Piper. Thanks James!
Jonathan who helped me out in the servic department has a great attitude and is super helpful. I could never go to a different BMW dealership b/c the entire team at Nick Alexander is so energetic and friendly. Excellent customer service!
Eric understood that that having my windshield replaced (rock on fwy) on my new 2018 530 was upsetting and aggravating, and he made sure to get the replacement completed as if the accident had never occurred. He even arranged a loaner on fairly short notice over the weekend so the repairs could be started asap. Some service establishments have a "weekend staff" to hold the fort until the Mon-Fri staff comes in, but Eric Ho and New Century BMW are an exception - great service any day of the week. Thank you.
Words cannot express how impressed I am about the entire team (especially Elvis) at New Century BMW. I have bought cars from 5 major car brands but buying from New Century BMW was my best car buying experience by far. My initial contact was Chris Gannon. He responded to ALL of my emails in a timely manner. Chris even emailed me on his day off! When I arrived at the dealership, Chris introduced me to Elvis Blohm. Elvis greeted my wife and I with a big smile. Elvis treated us with respect and he answered all of our questions (this guy is very knowledgeable and patient as we literally had hundreds of questions). Even while we were with Michael Chang at finance, Elvis stopped by and made sure my wife and I were comfortable with everything. I felt as if he was my big brother looking after me. Michael Chang made sure we understood everything before we signed each document. We did not feel rushed. In my previous car buying experiences at 5 other major car brands, I felt rushed as if they were trying to pull a fast one on me. That was not the case here. The BMW Genius Diana Zhang explained so much to me even though it was past closing time (and Elvis was still with us also). I also have to give a shot out to the guy who stayed late to wash and detail the car. I didn't get his name but even he (yes, the car detailer) congratulated on my purchase as he shook my hand. PHENOMENAL customer service throughout the entire dealership!!!!!
I bought my car literally via text and email. I told the dealership what I wanted and how much I wanted to pay and Elvis made it happen! He sent me everything I needed to complete via email and upon sending everything back in I became the new owner of a BMW! I???m over 40 miles away from the dealership and without hesitation Elvis said he will deliver my car to me at a time that was convenient for me (late in the evening!). He stayed with me to walk me through the set up of the car and didn???t leave until he knew I was comfortable with everything my car had to offer me. By far the best car buying experience I???ve ever had (and I buy cars every 2 years!). Thank you Elvis for my first BMW and a great experience!
Got my 2019 X3 last week and couldn???t be happier with the car and the service at NC BMW. I already mentioned in a previous review how helpful Sami was but I also wanted to mention how AWESOME Diana was. She was super nice and was able to give me an easy step by step guide on how to use all the functions in my new X3. She was even willing to make a follow up appointment with me since I had to cut it short last time. I can???t wait! If you decide to visit this dealership, go ask for her!!
I was shopping for a CPO vehicle, BMW i3 series was on my mind. I stopped by for a test drive on Wednesday and on Sunday I drove my very own CPO BMW i3 REX out of the New Century BMW dealership. Sami Asadourian was my salesperson extraordinaire. He was extremely knowledgeable. He took his time to take different cars for a test drive, sit down and discuss the differences between the models and what model would work best for my needs and my budget. Sami was always available to connect on a phone to ask all kinds of questions. Sami went out of his way to introduce me to the BMW service professional, Pamela Chen, who I asked the essential tech/maintenance questions. It helped me to make my mind along with my self-education via YT videos. Diana Zhang is a very hands- on, eager to help and very friendly BMW genius who anticipated my questions and made my transition into operating my first EV vehicle very smooth. Diana helped to set up my charging accounts and patiently answered questions during the free training sessions (as many as you wish). Michael Chang walked me through financing the car and explained the differences between different plans. He gave a professional recommendation based on facts. The whole team is very professional and responsive. I highly recommend this dealership as they made me feel part of the BMW family.
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