The Most Excellent Auto Purchasing, Ever!
November 5, 2018
My husband and I walked into the Elmhurst BMW a few weeks ago, and we were allowed to walk around the showroom for a few minutes before we were approached by a salesperson. That, for one, was refreshing ! When Mr. Magnelli walked over to us, he welcomed us in and asked us a few questions about our day, then offered to give any assistance needed, then he gave us a respectable distance to look at the cars, without the aggressive sales position we all have experienced at car dealerships and furniture stores, as well ! Test drove a few BMWs and decided on a 2013 X11.
We honestly felt like we had a friend in the dealership. He explained in detail about different choices and sent the "Computer Genious" to help with details of the car.
When it was time to sign papers and discuss financing, the gentleman in the finance office was very kind and patient.
We think you folks at Elmhust BMW have a wonderful way of customer service, that other dealerships could learn from!
Mike and Barbara Salvatori
Note: sending cookies in a BMW tin really made out day!