Replacing my review titled Be honest with customers. Cars.com doesn’t allow for easy removal or update of reviews. I fixed the issues with the car at my own cost. I had got the car at a good price anyway since when bought new it’s a car that costs over $100k. So I accept that, and since car drives great after the repairs think it’s appropriate to revise the ratings for Imperial Highline.
Maria provided excellent customer service! She demonstrated and extraordinary ability to understand my needs without being ever making me feel pressured. She is very knowledgeable and extremely quick! She was extremely patient and helpful, and despite having to stay past showroom hours, made sure that the car was in perfect condition before I left. It was a pleasure working with Maria, I highly recommend her!
Maria provides exceptional customer service. She would hear your needs and try to work with you accordingly and would provide support above and beyond to cater your needs. She would not pressure you to buy and she is very transparent with all the information which is very important. Maria is very welcoming and provides exceptional customer service that anyone would expect from top dealerships. I would highly recommend Maria as a go to person to anyone who is considering any vehicle at BMW of Rockville. I agree with all the other reviews and positive experience with Maria. Thanks much Maria - way to go!
The way car experience should be.
Outstanding customer service provided by Sales Consultant named Hassan.
Will definitely recommend Hassan at this dealership for friends, families and associates. Kudos!
I worked with Andreas Tsirikos and Layla Pouya during my recent visit to Lexus of Silver Spring. As a returning customer my expectations were once again exceeded by the Lexus professionals at this dealership. This is a first class operation and one that I would highly recommend to anyone in the market for a Lexus.
I really regret not going to Action Automotive sooner! Every other dealer I visited used high-pressure/high-stress sales tactics, had zero respect for my very busy work schedule, and not one of them could even get my name right!
Ben had everything ready to go, and got to work right away on beating my bank's finance rate. I was in and out quickly, with no pressure, no stress, and a great rate on my loan. Would DEFINITELY recommend!!!
I went in to look at a car that was at this Alexandria location. Right from the beginning Habib Mehdi gave me a warm welcome and took great care of me. Habib was very knowledgeable about his cars and helped me feel very comfortable with the car. After assuring i was ready to move forward he handed me over to Hash Abbasi, Also another team member of this Alexandria location. Both these guys really took the time to make sure I was ready to go. I will always recommend this location to my friends and family. Awesome job guys, thanks for your help as always!
The sales associate I working with was great, very accommodating as I had children with me. It was a bit difficult because they were renovating at the time I was there and they usually have a kids area. I’m sure it will be a little easier when everything is finished. The only slow part was actually signing the papers for the vehicle purchase because the business office was behind and what was originally predicted to me to take one hour took almost 2.5 hours.
It was such a pleasure dealing with the team at Maserati of Tyson’s. I love my 2018 Levante!!!
Thank you Khalid, Enron, and Jeremy. I look forward to dealing with you all in the future.
This transaction went off without a hitch.
This lady impressed me a lot I???m looking for a way to still her from BMW. She is a top customer service dealer agent, I have not seen any one like her! Detailed, exceptional, goes beyond what is expected, far into making sure the customer is happy. She is game to be a top executive at BMW. Maria you are very appreciated!!! Happy Customer-Isaac.
Ms. S! service. Courteous and professional. My niece referred us to this dealer and they sent her a $100 check for the referral. Sales is very responsive to my calls. If he does not know the answer he will get it and call me bgaithersburg, MD.!
Always available and straight forward. He is an experienced dealer that gives honest recommendations. Not only is he trustworthy but he is patient with your purchase.
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