BMW of Alexandria is an outstanding dealership and Osman Aberra Client Advisor BMW Of Alexandria 499 S Pickett Street Cell: (267) 980-3710 Desk: (703) 647-1846 Work: (703) 647-8500 oaberra@bmwofalexandria.com Is awesome sales person. PA. I connected with the dealer through the costco auto internet site and osman responded quickly. We set up an appointment and he was on time and offered great advice on my selection of a 528i. I was looking for a I a preowned two year old vehicle due to the BMW warranty program, low mileage, and excellent condition. He was not pushy (like many car sales people) and he was sensitive to my need .. I picked out my car, I did so because of the great deal I received from osman . He is a man of his word- the bumper was scratched (typical city bumper) and he had it repaired and it looks brand new). I would highly recommend him as I would return to him when I am ready for another car. . Go steelers !! PA
This was my first purchase of a car. I walked in, after going to a previous dealer where no one helped me, and I was in awe of the facility and the quality of professionalism of the staff. I honestly went in with no intention of leaving with a car. I wanted to see if a BMW was even feasible for my budget. My boyfriend and I test drove a car after speaking with Jeff and letting him know my budget and what I would like in the car. Once we came back from the test drive, he had written up a quote for the model I wanted. Sure enough, it was right on my budget! Don't know how he did it, but I'm glad he did. We were on the brink of walking out because I wanted to come back after I had spoken to my insurance company and figured out the full details of leasing a BMW. Jeff would not be working on Election Day, but he was amazing at answering all the questions I had regarding lease details, and even offered to call my insurance company from his desk to figure out all the details. After talking to my mom and my boyfriend, and the reassurance that Jeff gave me, I was confident enough to go through with it (it was around 5:30pm, and they closed at 5). Jeff was amazing and gave me everything I wanted in my budget. I love my 2016 320i Xdrive and can't wait to show it off! The leasing process wasn't as stringent as I thought it would be. It was fast and easy. During the sit down with the finance manager you can add your protection packages, which they highly recommend and so do I! I have awful luck with tires, so of course I did not hesitate for the tire package. That put me a bit over my budget, but worth it with my track record. Jeff pointed me in all the right directions and made me feel super confident about this huge decision; one of the biggest decisions I've had thus far. I have no regrets whatsoever and would recommend Jeff 10 out of 10 times. Great customer service, and was genuinely interested in addressing all my needs and concerns with the car that I chose.
I bought my first BMW (the X5) in Spring 2017, and thanks to Leigh Ross it was an easy and really enjoyable experience. Leigh is very knowledgeable about the BMW brand, super personable, very honest and straightforward. He was never pushy but always followed up quickly on any questions I had, and worked hard to find me the colors and features I wanted in the X5 as quickly as possible. He still follows up with me periodically to see how I'm managing with the car's technology. Leigh and the entire dealership really make me feel taken care of!
I just purchased and picked up a pre-owned M4 convertible. Leigh Ross was excellent (pronounced "Lee"). No pressure, highly knowledgeable, very personable, extremely professional. He's a fellow M owner and is as great with SUVs and high-end sedans as he is with monster M cars. (He promised to check up on me after a week, but I think because he wants to drive my M4!) The entire process was smooth. Fair value for my trade (BMW 335). Easy closing, no high-pressure sales tactics for add-ons. Everything was discussed up-front, no hidden surprises, or last minute modifications. Leigh answered after hour text messages as I requested more info on this vehicle. I would highly recommend.
I first visited BMW of Alexandria in June 2016. At first, I was just surveying the inventory they had on the premises. After about an hour, I was approached by Salesman Leigh Ross. He of course asked us what we were looking for. We weren't sure at the time as we were just starting to look for my replacement car which was a Volkswagen TDI. With that in mind, Leigh was very patient with us. He sat us down and gave us about an hour long overview on different BMW makes and models and the key differences between each, to include all different packages available. Knowing that we were not in an immediate position to purchase or lease, he still took the time to educate us. Over the course of the next few months, we kept in contact. He would let me know what specials were going on and I would let him know what models I still wanted to test drive, as each car (package included) drove slightly different. When I found the perfect replacement car, I immediately let him know the model and stock number. He ensured that it was still on the lot. Even warned me when the car was getting a lot of attention from potential buyers. So we went in to the dealer and test drove it. Fell in love with it. I loved the fact that not once did I feel pressured to buy at all. Not like you get from other dealerships. His concerns were genuine. He was most helpful in every step of the way through our purchase process. This includes from the first time we established a relationship with him. He is very knowledgeable about the BMW product line and was most helpful. I highly recommend anyone going to this dealership to ask for him personally. When I found a day after I drove off the lot, at big gouge in the running board of my 328, Leigh immediately got me scheduled for an appointment to bring the car in and have that blemish remedied that same day. His genius assistant Lila Branch was equally as knowledgeable and helpful when she came along for a couple of test drives. And when we finally purchased, she took all the time in the world with us to ensure that we were very familiar with all the operation aspects of the car and its complex entertainment/navigation systems. Well Done BMW of Alexandria. You have a top notch team.
I asked the four dealerships in my area for their price on a 2018 M240i. BMW of Alexandria gave me the best price. My sales associate is Osman Aberra. He was totally committed to my satisfaction through the entire process. He carefully explained everything including the ordering process, the production time and delivery process. He apologized to me when BMW NA wouldn???t allow me to order the HK sound system without ordering the premium package. The car arrived a day ahead of schedule. Unfortunately the car was built with the moonroof even though I ordered the car with the ???moonroof delete??? option (ZDM in BMW code). The sales manger and Osman apologized several times. Osman showed me the ordet sheet, pointing out that the ZDM code was, in fact, in sheet. The sales manger noted he???d notified BMW NA if the issue. The dealership reimbursed my $500 because of this issue.
After looking for the past few months for a used BMW 5 series in great condition with low mileage, my husband and I finally found what we were looking for at BMW of Alexandria. We purchased a used BMW 528xi (gorgeous) on March 21st. Our sales consultant was Jeff Rodriguez. Jeff was extremely helpful during the purchase process!! We're very grateful for his attentive service. He was patient...not pushy & very approachable, courteous & knowledgeable. We're very grateful to him & will definitely recommend Jeff to family & friends! Gloria & Mike Walker
I had a WONDERFUL experience buying my new X1 from BMW of Alexandria. I originally went into the dealership looking at a used infinity QX30, and ended up buying a new X1 - I'm 100% happy that I did ,and I'm even more happy to say I did it with the staff at BMW of Alexandria. Ayesha was my sales consultant and was incredibly helpful from start to finish (and even after!). Ayesha politely answered the millions of questions I asked her, was always prompt with responses, and overall was truly great to work with. Admittedly, I know I was one of the 'difficult' customers, but they never made me feel that way, and went out of their way to ensure my happiness. I'm not sure how their service department is, but I can say the sales staff is top notch.
My overall experience working with Ms. Jones as my service advisor has always been exceptionally great. Greeting with a great attitude, she been my go-to since August of 2018, and has always delivered top notch customer service! Very bright, knowledgeable and friendly.. I’m very pleased doing business with this dealership.. And looking forward to many more happy encounters...
My husband and I saw a 2015 Toyota Highlander for sale at BMW of Alexandria on November 10, 2016. We were cordially met by Mr. Dennis Leber, Client Advisor. From start to finish (we ended up buying the car from him) Dennis Leber was the epitome of what excellent customer service should be! He was incredibly knowledgeable, friendly, had a non-pressure attitude and very professional. He explained to us all the details of the car - financing, warranty, and the "bells and whistles" of this model, We have never been inside the BMW of Alexandria showroom, nor have we ever bought a car from them. Next time we plan to buy a car, you can rest assure we will contact Mr. Leber. What an asset he is to BMW of Alexandria. Keep up the outstanding customer service!
I was on my way home from a trip when my air conditioning decided to “take a break”
I called the GM Mike Walker at BMW of Fairfax who I had met while having my car serviced a few months ago. He remembered me!!! This was late in the afternoon on July 3rd and I didn’t think I could even get an answer. But Mike picked up his phone spoke with me and had a service advisor and loaner car waiting when I
arrived. Charles and Allen were both so helpful and I was on my way while they took a look at my car. When it was done Allen had my car and paperwork waiting for me when I arrived!! I cannot thank you guys enough. Mike even followed up to make sure I was taken care of!! I could not believe the service. Super nice and I will never go anywhere else!! Thank you guys again!!
I have had several BMW cars in recent years, starting with a 750, then a 535. Having now reached the age where a larger car was no longer necessary, I went back to Alexandria BMW looking for a smaller one and was offered a 330. Initially, I was a little skeptical but having now driven and taken possession of one, I know I am going to like this car. It's so light and responsive and has a real bit of "urge" when it's needed. Thank you Rahmi Erkan, (my Client Advisor) for looking after me. I am very happy doing business with you and your BMW team. Stuart Matthews
I have had a BMW for 10 years now and I can say the reason I do is because of the hospitality I continue to see from not just the brand but the dealerships, particularly BMW Alexandria. I bought my first BMW from them in 2008 and received great service. Fast forward to today, I go to see Leigh and Dena in the new and updated location to get a new X3 for my family and wow, customer service and assistance beyond expectations. We were asked what we were looking for, Leigh actually found exactly what we wanted and worked with us to get the best deal and provide attention to all our questions. Dena has been my service agent for years now, and she was phenomenal providing insight for the return of our lease and Bruno in finance made it all happen for our particular needs. I mean talk about a team, professionalism and great experience! Thank you BMW Alexandria and all your team members for keeping me a loyal BMW owner.
BMW of Alexandria is an outstanding dealership and Jeff Rodriguez is a a wonderful sales person. I connected with the dealer through the BMW internet site and Jeff responded quickly. We set up an appointment and he was on time and offered great advice on my selection of a 528i. While I was looking for a brand new car, I selected a preowned two year old vehicle due to the BMW warranty program, low mileage, and excellent condition. He was not pushy (like many car sales people) and he was sensitive to my need to review and try out several makes and models. When I finally picked out my car, I did so because of the great deal I received from Jeff. He is a man of his word- the bumper was scratched (typical city bumper) and he had it repaired and it looks brand new). I would highly recommend him as I would return to him when I am ready for another car.
Fairfax BMW has serviced my BMW routinely since purchased. I had some needed repair work done due to a leak in October. I contacted Frankie Johnson my service technician. You may be thinking, why is he writing his review in December versus in October, after the completed work? Well, the simple answer is I wanted to access the service and repair work over a period of time (60 plus days). Frankie worked with my mechanic Josh and they got to the bottom of the issue. The repair was still under warranty, the work completed quickly and as usual, I rode a nice BMW loaner for a few days. When I paid the deductible versus what the actual cost involved, I was ecstatic! What a savings! But, did the work meet or exceed my cars prior performance? Well? It did! Not only did it drive and perform better, it actually exceeded the performance and had that like new BMW "Power, Pull, and Pop!" (P3 squared, is the term I live by). Let me be clear, most people, myself include, drive BMW's or like vehicles for Luxury and Performance, so it is an implied thing that your car gives you this on demand. Well, My car performed after the service beyond expectation and still drives to date, like new.(P3 squared). What am I saying? BMW Fairfax, Frankie Johnson, and the service team took care of my car and I truly appreciate the services rendered with a smile. Thank you for being at the top of your game and doing your best to exceed my expectation! I have recommended BMW, Fairfax to friends based on the quality of service, honestly, fair price, and a long-term service relationship. "You Rock!"
I found that the shopping experience at Select Auto Imports was outstanding. I started with the Sales Manager Robert Samereie who worked with me to buy a 2014 BMW 650i Xdrive loaded convertible . Robert did an excellent job sending me comprehensive pictures of the car I was interested in and even added 20 + to the pictures on the website.IN addition we negotiated the terms over the phone before driving form VA Beach to Alexandria including best purchase price, trade in terms and an excellent 6 year financing rate. He also assured me that he would work with me on my trade in to match the best quote I received in VA Beach. When I went to Alexandria Robert was off for the evening and I dealt with Brian Villanueva as my Sales Consultant who took me on the test drive and explained the many differences between my past 2005 645CI BMW and the 2014 650 Idrive.. The final paperwork required the owner MR. M Najimohammad and Terri Norrent from the Finance department. They agreed to honor my trade in and the finance rate as well as the Discount agreed upon despite a difference between the Trade In estimate they made and my VA Beach best rate to close the deal on a very positive note. I have had a couple issues since bringing the car to VA Beach and they have quickly resolved them and will be sending me a check for the difference on my trade in versus financing and a second key that was not available when I picked up the car.All the people I dealt with were very professional and responded quickly to any issues that came up. Finally the owner Mr. M Hajimohammad was excellent at helping to close the order with both sides feeling good about the deal.
2018 BMW M4 Base Review
So much fun!!
by John TFC from UK
December 30, 2018
5
These cars strike an unbeatable balance with regard to, performance, reliability, price, a manual gearbox, looks and practicality. I love my competition model, it's astonishingly fast, has handling near the limit that's exciting but predictable. MPG is way better than the old V8 and the competition cars sound great, combine this with the slick manual gearbox and you have a fabulous drivers car.
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Carvana Review
BEST car buying experience EVER!!!!
by kat300 from DealerRater.com
December 3, 2018
4.4 (1882 reviews)
My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.
2018 BMW M4 Base Review
For the money it’s really not worthy
by Samcam985 from Tarpon springs, fl
October 25, 2018
3
Traded 2017 Jaguar sport suv for bmw M40i series & it is totally disappointing. Doors are flimsy, cheap & hollow. Interior leaves much to be desired: controls ok. Computer system doesn’t always work- it crashes & restarts for no reason. Sad I purchased this vehicle.
It is fast that’s a Good thing!
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