My husband and I recently purchased our second BMW on (8/30/2016). Jay Cruz was our advisor and I have to say that he could not have been more pleasant, professional, knowledgeable and efficient! This was hands down the most stress-free car buying experience we have ever had. Jay was on top of his game no matter what questions we had. Our car had a slight problem we noticed after driving it home 170 miles away and Jay responded immediately and advised us how to handle getting it serviced at home (which was corrected promptly). He then followed up to ensure the problem was addressed. I would highly recommended Jay Cruz to anyone looking to purchase a BMW. He is an asset to the company and was a pleasure to work with. (Mark and Teri Sanchez, Corpus Christi, Texas)
Found a gently used 2017 Mini Cooper S 4 door online. The vehicle was exactly as described on the website -- no surprises. Shash Devu, our salesman, communicated with us often after we expressed interest in the vehicle and provided over the top service. Answered all questions we had on this, our first Mini. Had the vehicle detailed prior to our arrival and gave us a great walk through. The purchase process was quick and easy. Oh, and we just love the Mini Cooper S. Wish we'd purchased a Mini years ago.
When needing a vehicle Jared Coronado made it easy for me he made me comfortable without pressuring me was a funny guy laid-back cool but professional . I recommend we needing a vehicle see this guy He will do everything to help you out and walk out with a vehicle .very friendly .👍 Thank you Jared . My wife and I really enjoy our new vehicle keep up the good work .Thanks !!!!
Allison was super helpful, enthusiastic, and it doesn't hurt that she's an avid MINI lover/owner as well! Rob in the finance department was also quite informative, and answered all of my questions in full detail. Overall, this was an awesome car-buying experience! I didn't feel pressured into buying, and I drove away VERY happily in the exact MINI I wanted!
I had the pleasure of working with Yvonne on my new 2018 BMW 5e lease. It was during a very hectic time period for me and Yvonne went out of her way to ensure the process was as seamless and stress free as possible, even meeting me at my place of employment for my convenience. She responded quickly with any follow up questions I had via text or email. Would recommend BMW San Antonio to anyone based on the service I received from Yvonne. I'm in sales and unfortunately, the type of service Yvonne provided isn't typical.
I was ready to purchase a pre-owned BMW i3 and trade in my present car. I found that BMW of San Antonio had several in stock. I made an appointment with Pedro Davila, who I asked -first thing- if he knew "everything there is to know about the i3". He laughingly said he did, and sure enough he was right. The car was waiting right by the door and in charge mode. Pedro gave us a very knowledgeable review before we went for the test drive. As I drove the car he was able to describe other features. Pedro was not at all aggressive as far as the purchase went - he was encouraging but left time for questions and thought. We did the necessary paperwork and finalized the deal, pretty painlessly! My only negative is that the waiting time after the purchase to actually drive the car home was very long. This is not really anyone's "fault" because it was the last day of the month, a holiday weekend, and end of the sales cycle, but with my cash purchase I certainly didn't think I'd have to wait for the finance department to finish off the details. I suspect if you go during the week or on an earlier weekend there would not be that problem. The staff at the dealership is friendly and helpful, and the waiting area nice. This was a good experience over-all and I am extremely happy with my purchase.
Purchased a 2017 BMW X-5 CPO but found out that unbeknown to the dealer the car had some significant body and paint work on the front. The Manager upon investigating confirmed the damage/repair but the paperwork had not yet crossed over to where they knew in the Sales Office. Cancelled the transaction and asked me if there was another X-5 I was interested in. Reviewed the other CPO vehicles but did not find any that had the features I wanted. Yvonne helped with the purchase of a new X-5 and I now have an immaculate 2018 model.
I went to BMW just to say I looked at another luxury subcompact suv before going to Audi because I really had my eye on a Q3 but after my experience at the BMW dealership and test driving the X1 I was sold! Lisa was extremely helpful and very friendly. I loved that she didn???t make me feel like she was trying to push me into a deal or into something I didn???t need. She was very straight forward and never made me feel pressured. Any questions I had, she was just a text or phone call away! I would tell my friends and family to go to her when they are looking for a new vehicle. Bradburn in financing was always very helpful and friendly. He did a good job at explaining the options and he made the whole process fast and painless. There were so many cars in stock to choose from, you can find a car with the options you want. I would definitely recommend BMW to anyone.
My wife and I are proud owners of our BMW 330e fully loaded with bells and whistles!!! Our experience at SA BMW was absolutely flawless, our salesman Steven Page was a true professional and extremely knowledge which help us finalize our decision. The sales managers Barry and Josh we're both a pleasure to work with in provided us what we asked for and what would best fit our family budget. This is my first hybrid vehicle and absolutely love it!!! I highly recommend visiting SA BMW and asking for Steven Page when shopping for your new BMW! Thanks again to Steven, Barry, and Josh for their professionalism and expertise. Last but not least our finance assistance Rob Stuckey. Awesome job with paperwork and fast. Best regards, John and Vicki Carballo Horseshoe Bay TX
Excelente atención y rapidez en el trámite de mi vehículo aunque no quede muy satisfecho al escoger mal el vehículo ya que no cuenta con gps y alarma audible de apertura y cierre gracias
Great people, the best customer service and awesome automobiles. Thanks to Peter Albarian who is still taking care of me even from his vacation out of state. Shout out to Jill and Brad Likkey in financing for sealing the deal. True customer service like the old days. This is an awesome group of people who care about the clients needs and wants. I had four people help trying to help me on my last visit and I already purchased a car. Wow is all I can say. Love you guys 😀
I purchased my last car in 2012 and it was not a pleasant experience. The salesman was very nice but in hindsight I regretted purchasing the car. So, I was a bit apprehensive going into this especially since this was my first time ever purchasing a MINI. This time around, my experience was nothing but wonderful from beginning to end mostly because of Rob Silva. He was incredibly patient as I test drove 6 different vehicles to absolutely make sure I was choosing the right one. He was extremely knowledgeable about the MINI and could answer all of my questions. Another big difference with Rob is that he wasn't pushy at all! He let me take my time, didn't push me to make a decision quickly which made me feel like I wasn't be rushed into something. I'm so happy with my new MINI!
"I'm just window shopping???" That was my response when Mr. Biju Pillai approached me at BMW of San Antonio to ask what had caught my eye. I was looking at SUV's. At the time my current vehicle was getting old and up there in the milage department. Biju was polite and friendly and took the time to talk to me about what I was in the market for. I was still, "just window shopping". Then he brought my attention to a beautiful Space Grey X3, it had all the bells and whistles that I was looking for. And??? it was a few thousand dollars less in cost than the original vehicle on which I had my heart set. We had only to take it for a test drive and I was captivated. But, remember, I was just window shopping. I had been toying with the idea of trading in my car and getting into something newer and a little prettier. Biju seemed to have read my mind. He walked me through the buying process as thought he was teaching me the steps of a dance. It was fun and exciting and a little bit nerve wracking! Was I really about to take the plunge? After all, I was just window shopping. Biju articulated the value and aesthetics of this beautiful machine with such a strong sentiment, that I became a convert. So on a somewhat lazy Saturday afternoon, I had the best experience in purchasing a vehicle. The entire team was courteous and wonderful, but it was Biju that went the extra distance to make sure that I left happy. On a somewhat lazy Saturday afternoon, when I was just window shopping, I ended my day with a drive home in my BMW X3!
Such an incredible, easy car purchase my husband and I have done. Jared was an exceptional salesman and honestly made us feel at home (even though we were 6 hours away from home) I will definitely recommend this dealership to my colleagues, family and friends. Thank you again!
I'm the first to criticize a bad experience but also first to admit an awesome one. This was an awesome one. LISA defently knows her stuff, weather a BMW or in my case a jeep. She went out of her way to point out the good stuff as nd the not so good stuff. That's what sold me on the car. She didn't TV try and hide a ding. Honesty a rare trust to have. I hope she's around for my next car buy. Thanks Lisa Oh no diet pepsi but still an awesome experience lol
Shopped for two weeks online; the best deals hands down were BMW San Antonio! Blake called us up, gave us the specs so we had all the information we needed and the car we wanted targeted. I love their Corporate program! Great way to get an almost new car at a a great used car rate with all of the new and used car benefits. BMW's extra warranties are phenomenal as well. Our care is covered from bumper to bumper for everything, all we have to do is put gas in it for the next 5 yars! BMW also beat our bank rate for financing and we have excellent credit. We did everything before we drove the two hours to SA. We were in and out the door in less than 3 hours with a test drive. Francis was great with our financing as well. Can't say enough about our experience and we love our new BMW!
My sincere appreciation to Lisa Robinson (Sales Rep) & Jason Rodriguez (Service) for such warm, patient, informed courteous professional service, Sincere thanks for a smooth, helpful process. Sincerely,Augusta B. Chandler
Blake Hubbard did a great job in making sure my experience with BMW was a pleasant one. He was able to give me a great deal and provided excellent customer service. I drove 165 miles to purchase a new X1 and he made sure the process was as fast as possible.
I had such a great experience at BMW of SA. Todd, the GM and Jerry really took care of me. This purchase was for my 17 year old son. They made the experience a memorable one for us. I???ll be coming back to get me a 5 series..
I want to start by thanking Joshua Barraza for giving me the opportunity to come do business here, then continue with Jerry Aguilera who was very patient & willingly to give me a good service & also be able to meet the needs in my new car purchase. Lastly I would like to thank Brad Lilley for his great work ethic & advice as finance director I was really satisfied with my purchase & they are the proof of great experience & customer service!
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