Scheduled a service appointment at Classic BMW on Saturday during Cars for Coffee. Met with my service advisor Jeff Daggon and everything went great. Was able to see all the cars and pick up my vehicle when finished.
Leased my second BMW from BMW Classic and so glad I did! Carlos in the Service Department is by far the most helpful and professional agent in all of DFW. I've been to the other BMW Dealers in DFW and have not come across a dealership and service department with such high standards. Very happy!
I was looking nationally for one of a couple of pretty specific certified pre owned BMWs. I had a really good idea of what I was looking for with this being my 5th one. He was great by phone, email and text responding however I was wanting to communicate with him. After checking the car out he continued to professionally follow up and when I was finally ready, had the car ready when I got there. I couldn't have asked for anything more on the sales side of things.
A concern I have though is on finance rates and this is something I encountered from many BMW dealers around the country not just here. Even though BMW is nationally advertising a 1.9%/2.9% rate for 60 or 72 months (and I knew that I was approved at that rate) the finance people were unwilling to give me that rate and instead insisted on charging me 2.9 or 3.9% costing me an additional $1,000 or so if I don't choose to pay it off early. With each used car being unique I felt I didn't have a choice either take it or leave it. If it had been a new car that I could have purchased at any BMW store I probably would have walked and found the exact same car at another dealership. Otherwise everything went extremely smoothly and I'd consider purchasing again.
Mark Fresard was excellent to work with. Absolutely no pressure. Very professional and went out of his way to help me.
I had rented a car one way from Amarillo to Dallas to shop for a used BMW i3. I found he was not pressuring me at all, and seemed to just want to show me his inventory and answer my questions.
After completion of the purchase of my car, he was very helpful, and even followed me the nearest car rental return place so I could have a ride back. He even endured having to wait for me to top of the rental car's gas tank - all in Dallas 5pm rush hour traffic!
My car purchase was a BMW i3, which I absolutely love, by the way. However, I was sort of breaking new ground by purchasing an electric car, with plans to drive it all the way back to Amarillo. It has a small gas engine which kicks on to charge the battery after you go about 80 miles. He was concerned that I could have problems maintaining speed once that happened, so he gathered fruit and water bottles for me in case I were to get stranded. He even drew a map for me, showing the best way to avoid 5 o-clock traffic jams. Turns out I had no issues at all, and made it home safely to Amarillo. But his concerns for my safety and well being did not go unnoticed.
Mark seems like a very genuine and honest person, and I felt I could trust him. Not pushy at all. Working with him was a very good experience. Thank you Mark!
I highly recommend Mark if you are interested in a BMW.
I wanted to express my gratitude to Ethan and Mike for a wonderful used car buying experience. I am very knowledgable when it comes to buying and selling cars having done so 50+ times in my lifetime. Mike and Ethan were great listeners and understood what I was looking for to get the deal done. Were traded our M car for another M car and they made the trade seamless. We got a good number for our trade and the car we bought.
I am not sure the other review on here is legit. These guys were awesome to work with and I wanted to say thank you. We also had our plates mailed to our home and surprise cookies a week after we bought the car. Great touch!
Let’s just say this they provided a miracle for my situation I had the best service friendliness and dedication to get my deal done Phenomenal experience I definitely recommend thank you so much Sebastian Eddy and Brian for your superb dedication
This was the best car buying experience I've ever had! Everything from the first phone call to the financing and the final drive out was absolutely outstanding! I cannot say enough about this facility, the employees, my salesperson and every single person I came in contact with. Absolutely outstanding! And the facility is absolutely beautiful and state of the art. Largest BMW dealership in the Nation, I was told. Impressive!
This is the way car buying should be.....SEWELL does it right.
SEWELL sets the bar high. Treats their customers with respect.
This is our fourth vehicle from a SEWELL dealership, and I'm sure it will not be or last.
A special thank you to my wonderful salesperson, Eddie Urbina, Finance Manager, Christopher Douglas and everyone else who made my car buying experience very special!
They even put a gorgeous blue bow on top of my new BMW, something I've always dreamed of!
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