Everyone @ BMW Bridgeport showed patience, knowledge and expertise. Having owned BMW's for over 15 years I will always by the brand only at BMW of Bridgeport. Vinny not only listened to my needs/wants, delivered exactly what I expected without pressuring me for more upgrades and did not hassle me to make a decision. He went out of his way to ensure I was comfortable with the purchase. When I picked up the vehicle someone (I'm embarassed to have forgotten his name) spent close to an hour reviewing the enhancements to the 2018 3 series. Ensuring I felt confident driving the vehicle home, taking time to to hooking up my blue tooth and loading my radio stations. There were quite a few differences between my current 3 Series and new one. He was very patient with my technical limitations and made all the changes seamless. Victoria from the Business Office was personable and made the transaction easy; ensuring that all the Financials were easily understood. My decision to start the sales process with BMW of Bridgeport came through my 10 year always positive relationship with my Service Specialist Bernard. I have been able to trust in his knowledge and judgements about the service of my previous vehicle for 10 years and I know nothing about cars or technology. Basically buying a vehicle at BMW of Bridgeport is seeing a "family" @ work. The process involved a lot of different people,they all showed trust in each others strengths to give me the "ultimate BMW experience". Thank you all!
I will most definitely drive all the way to CT (from NY) to purchase my next vehicle IF Paul is still there. He was friendly, professional, and happy. Thank you, Paul, for a fantastic car at a fair price. I???ll be back some day for my new X7😜. Lisa & Dave DePuy
Honestly the best luxury car experience I have ever had!
by AJ coop from DealerRater.com
December 3, 2018
4.9 (1339 reviews)
This was the best experience buying a car that I have ever had. Ramon was our sales person / he was SO professional, knowledgeable, patient and fast. He really listened to me and didn???t try to sell me anything except what I was came in to see. He made me feel so comfortable, also made us laugh which was fun, and was so thorough - AND gave me an amazing deal. I had been an Audi owner for years and years and even had a dedicated sales person at the local Audi dealership but I wanted to just ???see??? the new X5 before I decided on an Audi. Needless to say, Ramon won my business and is definitely our new ???guy??? and this is our new go-to dealership - HANDS DOWN! 10,000,000 stars for Ramon, the General Sales Manager and everyone else at Brideport BMW.
I first came into this dealership with an unexpected service issue on December 4. From my first conversation with John in service, and subsequent interaction with Tona, the service experience was far and above anything I had experienced with my local BMW dealer near Waterbury. Several weeks later I was contacted about a trade. If not for the service experience I would not have entertained the trade, as my car was still running well, albeit over 5 years old and starting to have some minor issues. I worked with Mike on obtaining a 2018 340ix during the last week of 2017. The experience was seamless, easy, open, and successful. Victoria was also very pleasant to work with. The car is great so far. I will be doing all of my BMW business in Bridgeport from now on, despite having recently purchased another BMW X5 locally to me.
I have been a customer at BMW of Bridgeport, CT for 6 years. I have always been impressed with the sales and service department. My lease was up on my 535. It was time for a serious upgrade. I worked with David Baylis. David took his time to walk me through my options. He knows BMW's lines and was able to explain the differences between the models and the options. Ultimately I selected a 2018 550M. The car is amazing and exceeded all of my expectations. Thanks to David and the Sales Manager Tony for taking great care of me. I would recommend a BMW to everyone that loves to drive.
I was greeted quickly and they told me it would take approximately 1 hr 30 minutes to put on a new tire. I returned almost 2 hrs later and it still wasn't ready...actually they had only just called the insurance company to make sure they would pay for it (which they did because I had tire insurance). Having to wait another 1 hr, while trying to entertain two small children wasn't pleasant. If they had told me 2.5 hrs to begin with I would have been prepared for that. A little frustrating!
Since service related to standard issues including oil-fluid and engine belt changes, can't really comment on the quality of repairs but feel more confident car had necessary work and all done well. I can however express extreme gratitude for the overall service experience! From the greetings by various employees upon arrival including random employees passing by, front desk staff, the gentleman who set me up in the loaner to the personal attentive service from Peter, the Service Advisor, it was excellent! The BMW team was relaxed, efficient, professional and kind. They accommodated my condensed time crunch getting me in/out and off in a loaner car in impressive time, and all with a smile. Peter kept me informed of proposed services, helped separate out more pressing issues and made extra efforts to complete service in time to accommodate my work schedule while avoiding traffic. He also greeted me with a handshake on pick up to review the repairs/services and address questions. And had my car cleaned! I have continued to use BMW of Darien due to the consistently positive experience for past 5 years with recommendations to others. You are a very busy dealership - convenience was the initial reason for selecting you but you won me over with the excellent customer service. Car servicing is not usually pleasurable when you are paying the bill but having a positive experience definitely helps. Kudos to your team!
Tim Haines in Darien continues to be a stellar representative of the BMW line. I have returned for my fourth lease, my second 328 XI, because of Tim, and I wish him, myself (!), and BMW all the very best going forward.
Anthony did a great job with the service of my car
by Mandrake175 from Darien, CT
November 6, 2018
4.7 (561 reviews)
Fantastic job guys. Please keep it up!! The service was performed to satisfaction.
Not a big deal, but the car could have been cleaned slightly better before delivery. My wife drives a Lexus and every time it is back from a service, the car looks like it's been professionally detailed and makes me go Wow!!
Vince Pampena, my service provider, was exceptional. As well as manage the service of my X3, he researched and found the extended warranty / flat tire policy coverage, I had purchased when I leased the X3 back nearly 3 years ago, at a BWW dealership in Charleston, S.C. He kept me apprised every step of the way. Great customer service from Vince!
My 2016 X-1 is the third vehicle I have leased from Habberstad and the experience was just as special as the first time. U.B. is a complete gentleman and did everything he could to do the best for me, AGAIN! Coming out of a 328 xi lease, I wasn't sure if I wanted a car or an SUV. U.B. gave me a variety of choices and made to feel comfortable with my final decision. I have never viewed him as a sales person but more of a guide/personal assistant through the car buying/leasing process. I have been very happy with my BMWs and I don't see myself leasing or purchasing a brand other than BMW in the future.
Had to travel over 4 hours from NH to look at a Land Cruiser they had. I arrived late (my fault), but the sales team was very responsive and focused on my needs even though they were very busy that day. Tom Forte did a great job even though he wasn't that familiar with the vehicle (not expected). He allowed me all the time I wanted to look at it, then they listened when I was negotiating for the best price on my trade. I was impressed how they worked really hard to get all the paperwork done at the end of the day on a Friday, so I could leave with the vehicle and get home, even getting it fully registered for me from another state. They even called my insurance company and made all the arrangements while I was dashing off to the bank to get a check. I wish all car dealers were this nice to work with!
I found this used 435i convertible from dealer’s website, I asked them a couple of questions. Then, Tom Forte kindly answered all my concern. I made him an offer which involved a trade in, but it still had more than $1700 gap. Tom asked me if I could bring my car in let him check its condition; see he could help me to make a deal. I brought my car in, Tom let his manager checked it out, meanwhile he let me take a ride for the 435i. When we sat down, he told me my offer had been taken, so we made a nice and easy deal within two hour since I walked in the dealership. Besides friendly smile, Tom promised me to take care of a couple of minor issues of the 435i. I’ve picked up the car yesterday. Tom and BMW of Greenwich made the whole purchase procedure hassle free, they not only made a business with me for this time, but probably make me as a future customer as well. Thanks Tom, and thanks BMW of Greenwich.
My recent leasing an X2 from Habberstad was totally different from any other dealer I have I have dealt with. Your salesman, (Tom Drake) made the experience a pleasurable event. I definitely will recommend Habberstad to my family and friends.
Everyone was great!
Kevin lessened to my concerns and addressed all with solutions and suggestions.
Alexis was friendly when scheduling my initial appointment then very accommodating when I needed to re-schedule at the last minute.
I just purchased a certified 2017 X1 Liam a car with less than 4000 miles last Friday from Hoffman. From the beginning I found the dealership and especially the salesman, STEVE Whitcomb, to be professional and courteous. STEVE fought to get me the price I needed for the car I wanted. Everyone at the dealership was helpful along the way. I love my new car. I would highly recommend Hoffman BMW and if you get a chance to work with Steve you won’t regret it.
I came to the dealership in search of a certified pre owned BMW X1 that they had advertised. I was welcomed in with open arms to the establishment. I was able to discuss and test drive the car with Karl Turshani. He was very helpful and gave great insight into the car. If I had not found a better deal for slightly well equiped model out of the state, I would have purchased the car from him. I would highly recommend this dealership as well as Karl himself.
BMW Watertown the BEST!!!! Donny Frost!! Walter Modeen!! Howie, the Entire Team Phabulous, yes with a PH!!! So worth the Drive!!! The Entire Team Warm and Friendly! They make you feel like Family!! GO BMW WATERTOWN!!! AWESOME AWESOME AWESOME!!!!
Vincent and the entire service department are always a pleasure. My car has almost 100,000 miles and it runs beautifully due to their attention to detail and responsiveness to customer needs!
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