BMW Palm Springs provides top class support and service.
by Bertil54 from DealerRater.com
December 3, 2018
4.8 (381 reviews)
Since moving to Palm Springs in 2013, BMW here has provided excellent service and advice regarding my leased 428i Convertible. On May 5, client adviser Phil Meyer finalized the transition to a new lease for a 2018 430i Convertible. Phil provided solid and valuable advice during the past couple of months as we explored models and specific options regarding a new car/lease. Thanks to Phil???s engagement I am already driving a gleaming, new 430i. Kevin Rock took care of the paperwork and Lauren Wall gave a lesson on car features.
Michael hit it out of the park! Love my 430i Gran Coupe! He's awesome! Everyone is so professional & nice. Jennifer Hutchinson was awesome with her explanition of the workings of the car ;-)
Michael Pope and Regina Tharpe are ABSOLUTELY INCREDIBLE! I went to several BMW dealerships prior to Palm Springs and always left feeling passed over, rushed and generally ignored??? not the case with Michael Pope and his amazing team. After such a rare, great experience, I will not work with anyone else. I myself come from 10+ years in customer service and Michael is the epitome of professionalism and understanding. And Regina was so knowledgeable and patient. They should get a raise! Thank you Michael, Regina and the entire Palm Springs BMW team!
I went to BMW of Palm Springs for the first time last week. They did an oil change, took care of a recall and did a detail on our 11-year old BMW. I have never received better service anywhere. Chris was on top of the work, he gave regular updates of the progress, and he was very curtious. And the price for all the work was very reasonable. Benji did the detail. I did not think that he could get the water spots off of the car. We park our car in the driveway and the sprinklers have been hitting it everyday for a year. But Benji did it! The car looks like a brand new one! I will definitely be going back for all of the servicing of our car. .
Very good service.. She was the only one who understood that I did not feel comfortable driving the car over 125 miles with the check engine light on. The 2 men I spoke with just brushed me off like don???t worry about it little lady. Very poor customer service from those guys.
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