Streamlined experience responsible for our 3 Lexus purchases
by LexusLoyalist from DealerRater.com
December 3, 2018
4.9 (516 reviews)
I was so LUCKY to be met by Danny Feagans when I stepped in the the Durham, NC Lexus dealership! We are self-employed professionals and don???t often have the time to ???car shop.??? When I stepped into the beautiful showroom, I was greeted by Danny, who asked what I was looking for. Wiithin 3o minutes, I was taking the exact car that I had requested to my home to show my husband (who the car was for) prior to purchase! Who does that??? We were pleased to be able to inspect the vehicle and drive it at our leisure. We returned the following day and purchased the same model SUV, but in a different color! After the purchase, a representative came to our home (1.5 hrs away) and picked up the vehicle to get a few ???husband add ons??? installed. On a side note, my LEXUS SUV is 10 years old and I am still in LOVE with it! 200K miles and it still runs like new! #LEXUSLoyalty
Both the sales team (Scott) and service team (Cam) are wonderful. Scott got us an excellent deal on a 2017 MDX Advance series and Cam got my 2006 RL serviced perfectly so I could pass an inspection. Can't wait for the 2018 TLX to come out for our next Acura. Daughter loves her 2016 ILX Tech seris too. Finance team is the best around. Overall a great team.
The best car buying experience I've ever encountered. Worked directly with Brad Schaffer...who was wonderful from start to finish. I was interested in a Lexus RX F-Sport I found online. I negotiated an out-the-door deal over email and prior to stepping into the dealership, since I was from MD. Gave them a deposit over the phone and they held the car for me, as they said they would. I've heard of many dealers selling a car regardless of a deposit being given. Took a bus down to Raleigh (would probably do train/plane if I had to do it again)...Brad picked me up from the terminal, had the car detailed and ready for pick-up out front. He even got me a huge red bow (for my wife) to place on the car and take pics with. Honored my request to have the tint removed and the exact pricing we had agreed on...no sneaky business! All the paperwork was ready for me and took maybe 15 mins to complete. The rest of the time, Brad just let me go explore the car without hovering and test driving. Highly recommended...hope to do business with them again!
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