BMW X5 for Sale in Shrewsbury, MA

Went in today to test drive a 2013 Alpina B 7. I would have to say from the moment I walked in the door I was given the 5 star treatment. Didn't make a purchase yet, still weighing other options, but that isn't a reflection of the buying experience. The dealership were professional in answering my 101 questions, and I never felt rushed or pressured, the perfect environment for car shopping in my opinion. When I asked if they would be ok with me taking it to an outside mechanic if I were to return to purchase, Mike the Sales Manager told me: "Sure, that's ok with us. Matter of fact, why don't you just tell us which mechanic to take it to and save yourself the drive here?" That right there blew me away. I have bought lots of cars before, and never has a dealership offered to do that before. Great customer service. Was assisted by "Mike" the sales manager, and Joey Harrington the Client Advisor.

We are 1st time buyers and this was a very pleasant experience at BMW of Shrewsbury. Ryan Marcello was extremely knowledgeable, very responsive and extremely helpful throughout the entire process. I'm looking forward to the next time.

We recently purchased a used non-BMW vehicle from the dealership. The price was very good. Our sales person was less than enthusiastic. I didn't expect him to know about all of the features and functions of a non-BMW vehicle, but I thought he might attempt find some of the answers. Once we agreed on a price and trade. The purchase was going to be a cash transaction. We waited for almost forty minutes to see the business/finance person to complete the paperwork. Our sales person explained that the delay was due to computer problems. We arranged to pick up the vehicle three days later. We were told that the vehicle would be ready, we would be able to drop off our check and go. We arrived to pick up our new vehicle at an agreed time. When we arrived our sales person went over the final numbers and put the license plates on the car. We then waited for another thirty minutes for the finance person. The dealership was nice, the staff was friendly, we got a fair deal on a good car.

This is the 6th car I have bought from this dealership I feel confident and trust the people I have dealt with, I consider Haig and JD friends of mine along with other team members as well Kevin in service has been awesome as well to my family. No pressure or stress just the way it should be.

Greg was fantastic! I knew exactly what I was looking for going in & he was very helpful in answering all of my questions. Very relaxing atmosphere without feeling any pressure to rush into a vehicle. Greg is an experienced Jeep lover himself and I enjoyed talking with him about all the different options for my new wrangler. I will be calling him for Jeep advice or with any questions I have! Very friendly staff all the way around and overall just a great experience! Thank you!

No glad handing sales talk. We found a great car at a fair price and closed the deal quickly. My wife loves the car. Thanks

Friendly service, not pushy at all when it came to seeing the cars or rest driving them. Cars were clean and ready to drive. Wesley was very kind and knowledgeable

The sales manager and staff were cordial. I dislike car buying because it’s usually high pressure and high stress. At long, we discussed the car, agreed on price and proceeded through the purchase process. There was no haggling or pressure put o on by the dealership.

Pranav Gill and the staff at HC Sudbury were a pleasure to work with. They helped me find the car of my dreams without going above my price point. Their sense of humours are also on point. They helped me feel an ease instead of pressured. I would highly recommed contacting them if you are insterested in a new car. They Rock!

Robert was great from the appointment making to the car being in to service. I was updated several times with updates and pick up time . I was goven a loaner car and it was the easiest service visit ever . Dropped it off and picked it up with nothing I was not notified about and the quality of everything was top quality. Robert followed up with me several times via text and email to make sure I loved the work and my car . I can???t rave more about the team at Herp Chambers! They are great!

Excellent experience at Herb Chambers BMW of Sudbury. I would strongly recommend them if you are looking for a new car and am sure your search would end there. They will do whatever it takes to ensure you are happy and well taken care of. Amazing, caring and helping are just a few of the words I would use to describe them! Pascal is the man! Right from our first visit till we had the car, he was always there to ensure that we get what we wanted. Superb customer service. Makes you feel very comfortable, not pushy and very knowledgeable. He is truly as asset to the organization. Mr. Gill, the General Manager, is always there to ensure that you have an excellent experience, are happy and satisfied. I am sure every member in his team are awesome. A big thank you to the entire team. Keep up the good work.

I have the best service advisor - Ken Meltzer. He has always advocated for me and made sure my car was fixed perfectly and I felt happy with the outcome and know that my car is maintained the best it can be and I know I am driving a safe vehicle. Also, it is always a pleasant experience there - which has not been the case at other dealerships. Thats why I stay here!

Kenny Meltzer's top job objective is to create and maintain satisfied customers. He addresses every issue as if it were about his own vehicle. My most recent visit was unscheduled and impromptu. Kenny found a way to fit me into the hour I had available, and completed all my my service needs. Herb Chambers' organization is fortunate to have Ken Meltzer in a customer-facing position. He is your best advertisement.

I went in to buy my daughter a car. We got a very nice Honda that has been perfect. David was very very helpful to us and patient as my slow credit union financed it. He took care of everything for us. It was a good experience and we're very happy. I felt that I was treated honestly and I will definitely go back

Bought a preowned car from Herb Chambers Volvo and could not be happier . The whole process was so streamlined and hassle free it took no time at all . Every employee along the way was fabulous and so willing to help .They really treated me like I was part of the team or family . My car was perfect and absolutely what I was looking for . I highly recommend going here if your in the market for any car !

Great experience good service kc was great he was very helpfull and nice , looking forward to meet him in the future great guy.and the complemantry coffe was awesome . Thank you !

I purchased a used 2014 Audi Q5 Tdi for from David Josephson and Tarek at Gallery BMW back in August for my mother. She had a few issues with the car and I was beginning to think I'd bought a lemon. She lives in NH and David sent up a loaner car for her, took the Q5 back to his shop, ordered parts from Germany and fixed EVERYTHING! The car has been absolutely PERFECT since. David Josephson went above and beyond what I'd expect any used car dealer to do. He was friendly and was very professional. He made purchasing a car from out of state simple. I recomend David and the BMW gallery to anyone looking for an honest dealership. They stayed true to their word and went ABOVE AND BEYOND!!!!

Staff here are friendly and polite. Quick email response. Every one seems very professional and always ready to help. I tested drive the X5 and ended up buying one. Ed is patient and knowledgeable. Definitely will be back for my next bmw.

On my way out of town and called Dan Drinkwater to see if he could fit me in because my tire pressure light had come on for the third time in 10 Days. He had me come in first thing the next morning and had me in and out of there in time for me to make my trip to Rhode Island that morning. He was responsive, curtious, helpful and most of all quick. He has consistently taken great care of me over the years with honest and timely service.

Needed to get a new car for my mother - Griffith made the experience easy, no hassles, fully explained all options and left the dealership with a new vehicle and felt no pressure the entire time. Highly recommend working with Griffith. GG