I’ve been a BMW driver for about 3 years now and have been to numerous BMW dealerships. In my experience, all BMW dealerships hold themselves to the highest standards, but somehow Sterling has set themselves far apart from their counterparts.
Whether it’s walking into service or the showroom everyone recognizes me and remembers my name from previous engagements. It makes me feel very welcome and part of a family of BMW aficionados. Everyone is super friendly and is genuinely interested in what you have to say, whether it’s just small talk or business.
I’ve been going to Sterling for about 1 year now and I don’t think any dealership can compare in quality, customer service, and professionalism.
I would like to specifically mention:
Robert Graves, for his exceptional professionalism, knowledge, and salesmanship to get me into my brand new BMW M4, the ultimate driving machine.
Beaver Ho, for setting THE standard for all service providers with his professionalism and personal interest in ensuring I get the best quality and care.
Ash Soroushi, for making the finance process a breeze with how professional and knowledgeable he was. Extremely easy to understand every detail of the contract.
Matthew Tillman, for his expertise in the sales process.
by BrianK from Peoria, Il
October 24, 2017
This car is comfortable and quiet. With the V8 motor, there is plenty of power and it is incredibly fun to drive.
I went in to look at a car that was at this Alexandria location. Right from the beginning Habib Mehdi gave me a warm welcome and took great care of me. Habib was very knowledgeable about his cars and helped me feel very comfortable with the car. After assuring i was ready to move forward he handed me over to Hash Abbasi, Also another team member of this Alexandria location. Both these guys really took the time to make sure I was ready to go. I will always recommend this location to my friends and family. Awesome job guys, thanks for your help as always!
Stealth Look for powerful SUV
May 24, 2018
This SUV is very powerful yet looks like a "normal" SUV. While the M counterparts of regular BMWs usually look much more menacing, the X5M doesn't look much more powerful than the M sport version. However, once you get in the driver seat, it is a different animal. The interior is very luxurious and elegant. It handles very well for a 6000 lb SUV and all that power is available with one touch of a button (M1 and M2 settings). Very enjoyable to drive. The only gripe I have is the frequent trips to the gas station.
When it comes to servicing your car. Mr. Garry Drummond is phenomenal and I would recommended all of my family and friends to Mr. Drummond. He is always professional and all smiles at all times.
by Chris Anderson from warsaw, IN
April 23, 2018
This is the SUV of SUV's if you want a performance SUV. This drive so much like a sports car that when you get out and look back at the car, it just doesn't make sense to your brain that you just got out of an SUV. The quality of interior and exterior is outstanding with such style. out of my 13 cars I have owned, my favorite to date.
Replacing my review titled Be honest with customers. Cars.com doesn’t allow for easy removal or update of reviews. I fixed the issues with the car at my own cost. I had got the car at a good price anyway since when bought new it’s a car that costs over $100k. So I accept that, and since car drives great after the repairs think it’s appropriate to revise the ratings for Imperial Highline.
Incredible SUV with Sports Car Like Performance
by SFP203 from Tampa, FL
December 17, 2018
An amazing car in terms of performance, features and quality. Fast, spacious, well appointed. All the bells and whistles that you would expect from a premium brand. Head turner!
Maria provided excellent customer service! She demonstrated and extraordinary ability to understand my needs without being ever making me feel pressured. She is very knowledgeable and extremely quick! She was extremely patient and helpful, and despite having to stay past showroom hours, made sure that the car was in perfect condition before I left. It was a pleasure working with Maria, I highly recommend her!
Annoying Engine Whine
by k_ahad from Surrey
February 13, 2018
I received my New BMW X5M on 8th Jan and within the first 2 weeks I noted that a constant annoying sound comes from the front Dashboard. I hear this noise even when the car is stopped at signals and engine not running. Typically this sound disappears at speed above 30 mph. Maybe the noise is overtaken by the outside noise and you don't notice it. If I drive the car in City i get headache and also tend to loose concentration as I am unable to take my mind away from this noise.
I contacted the dealer and dropped the car for check up at Cooper Croydon UK. They have comeback to me with a reply that this is Characteristic of the car as they replaced some parts and the noise still exists and they have compared with another X5M and that car also has the same noise.
I spoke to BMW UK and they call it as Characteristic of the car but also claim that engineers are working to find a solution for this but at the moment there is no solution. They also mentioned that only some of the X5M have this problem and they are sorry that my car has this issue but they are unable to help.
I haven't picked up the car from the dealer yet and have communicated to BMW FS that I am rejecting the car as BMW hasn't taken a responsibility that they would fix this problem. They are expecting me to continue driving the car as they don't have a solution for this issue.
Going crazy with the purchase of this dream car :(
My experience in purchasing a new (for me!) car at the Arlington, VA MerLex dealership was simply outstanding. Everyone on staff was friendly, efficient and professional. I have to single-out the sales associate who helped me, Moe. Moe was super helpful, knowledgeable, and friendly. I cannot think of a better car purchasing experience anyone could have beyond Moe and MerLex! Thank you Moe and everyone at MerLex.
ITS AMAZING IN ALL WAYS!!!
by B0RYA from NY
January 4, 2018
I COULDNT IMAGINE LIFE WITHOUT IT JUST AN AMAZING CAR ALL AROUND AND GOSH THAT POWER!!!!!!!!!!!!!!!!!!
Purchasing a vehicle from Motorcars Washington has been a great experience. Jarrod was great to deal with and very knowledgeable. There had been a minor problem with the car Jarrod was very open about it, even before coming to view the vehicle, and he ordered parts to fix as quickly as he could. Very happy with my purchase. Hard to find one of the "good guys" in car sales. He also has an incredible vehicle inventory, which was worth a trip o nit's own.
Love the BMW brand
by BMW X5 from Staten Island, ny
October 23, 2017
I've owned a 525, two X5's and an X3 M package. This is my 3rd X5 and it is the best yet.
P.S. steering wheel volume should be on the left side. Why have two volume controls on the right? Otherwise, awesome SUV.
I can’t say enough good things. The X5M is fast, safe, stylish, roomy and has settings to make it comfortable to drive everyday or a race car when you want it.
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