Bill LANG BAY CITY MI I own Toyota Tacoma and there service has been out standing. Pat Rohde your sales person has been out standing; knowledgeable, helpful, and not pushy! We did not close the deal but was due to a problem at my end. I will be back and recommend your dealership and Pat to others and that does happen often!
by Dale & Robbi Samson from Sanford , Michigan
December 1, 2018
Upon arriving at Labadie Toyota on November 20th we were greeted by Scott Wurdock one of the sales personal . He was very gracious and knowledgeable with his approach on what our interest was . Covering all of our questions we and decided to go for a test drive in a new Prius , having owned one for10 years and still on the road we knew the quality . We were blown away by the new safety features and improved ride , it was love at first sight . Scott made the experience of showing the options and finances a smooth transition . We wrapped up the sale with Jake Finn the manager for the finances with him finding the lowest interest rates , all completed the same day . We've bought other cars from this dealership before and have always been treated like family . Scott and Jake are examples of what makes the dealership number one . Thanks Dale & Robbi
I was traveling to Florida and my Town and Country van was loaded with our snowbird seasonal gear when I struck a deer near Blufton Ohio and totaled the van. I called Garber to arrange a purchase of a used Pacifica they did not have one in stock that met my requirements. Garber arranged for a Loaner/Rental over the phone and I was on my way. Heather kept me informed of her efforts in locating a Pacifica, she contacted us and emailed us the details in Florida. We looked at vans in Florida and knew what color and accessories we wanted and she found one, had it prepped and we returned to Michigan and we had exactly the vehicle we wanted.
I worked with Charles A. in used car sales and he was a great guy to work with! He was personable, energetic and made sure that I was always informed of every step in the buying process. The staff at Garber Buick is professional and made sure that my family and I felt comfortable the entire time. Cynthia was very polite, knowledgeable, and explained throughly everything she was doing. I definitely recommend Garber Buick and working with Charles and Cynthia.
The team at Garber State Street is dedicated to customer experience at it’s finest . Every individual that I came in contact with its friendly polite professional and knowledgeable . Used car manager Tom is hands-on always concerned about customer satisfaction and safety. Sales representative Tyler did a wonderful job.
She drove it on a friday, said they call on Monday nothing all week, so she called the service part of the dealership on the following Friday.
The guy calls with some story, it was just a sensor. Justin needs to find a new job, he's not a good salesman. Car was all clean on cars.com, get there it's all dirty, scratches all over it, way over priced for the condition of it.
Update: after reading their response to my review I chose to go back and trade the terrain in. As they stated I was given a pretty good trade in, though Im still a bit hung up that I took it back just a hundred miles or so outside the warranty when the oil burning issue was noticed and Randy claimed that he wasn't worried about the 100-200 miles I was over, leaveing me to believe he would have the engine fixed. But either way in the end I traded the terrain in toward a 2010 traverse which I am happy with, I'm just disappointed I had to carry almost $2000 over from the difference of the value/trade in on the terrain, but now I'm happily in the traverse. Now 200 miles after purchasing the traverse the power steering quit working, BUT I'm now in contact with BRENT who happily sent me to the garage and said the repairs will be taken care of and I am back in the same position I was when I purchased my first car from them years ago, I'm receiving the same great customer service I expected when I returned to purchase my 2nd vehicle from them. I hope this situation will be better from here on out.
I want to start off by saying thank you to Steve Goff and the LaFontaine of Birch Run team. The work put in for the second time within 3 months is wonderful. Bought a car a few months back and bought another recently, with two different sellers but the same energy. Highly reccomend Steve Goff he gets the job done and you won't be disappointed. He wants you to be happy and comfortable and not to just sell you a car. Thanks again to Steve and everyone who was involved!!!
Found my '13 Ram 1500 on Cars.com but Heath handled the rest over the phone. He got me financed, got all my requirements filled and answered all of my questions. We got everything done so I could drive up, test drive, sign the paperwork and drive home.
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