My salesman, Arif Asis was wonderful,patient, and understanding-even when I bought a car, returned it two days later for a complete refund, and ended up purchasing another car elsewhere. It was an emotional experience for me in that my 2000 Lexus (which I loved) died and I could not afford to buy the same brand. When I called Asis to tell him of my decision to return the car I had purchased from him, he was very understanding. When I actually returned the car for a full refund, the customer service personnel were excellent as well. If I could have found the exact car I wanted at Carmax, I would have bought it there. I bought my Lexus from Carmax in 2005.

The interior is spacious, Beautifully styled interior. The exterior is nicely styled. The middle console is small. The infotainment center is easy to use once you learn how.

We bought our 2015 Buick Encore about nine months ago. It had a little over 56,000 miles on it. We have put a little over 5000 miles on it with no problems at all. Drives and looks great.

Unfailingly thorough and reliable service by Bill Appel and his service team. Always done in a timely and highly professional manner. As a result my four year old Tahoe runs and feels like the day I first bought it.

The Encore offers a very quiet and smooth ride. It has the get up and go when needed and handles really well. Drivers seating position is great for tall or short people but the seats aren't geared towards (wide) people, no disrespect intended. The car isn't very wide and the interior shows it. Driver and front passenger must share the one armrest on the driver's seat. A/C & heating knobs are not illuminated makes them hard to see at night. Back seat room is OK. Storage area good for groceries but not much else unless you raise the rear seat and lower the seat back. Doing this we were able to get a new mower in the box inside without any problem. Almost 30,000 miles with only regular oil changes and tire rotations. No mechanical issues at all! One of the best cars we have owned. Not to mention we bought it new while offered at $10000 of of list price!

Have used both service and sales (two new cars). Top tier all around. Honest, fast work at very good prices. No extra work added. Insights shared to prevent problems down the road. Willingness to go the extra mile. No haggle pricing but willing to match any real price. Great finance too. Simple process.

I love my Encore. Good size. Easy to handle. Great gas mileage. Nice looking SUV. Sporty. Love the hands off phone. Large screen. Large windows - great view. Maneuvers great!!

Purchased a GMC Terrain. Team was helpful, friendly and efficient.

I love that it's not big for a SUV. I just wished it had more trunk space. I love the back up camera and that it connects to my android phone.

The Koons of Manassas Team did a great job repairing my Buick. Excellent customer care.

This is my first new car in 21 years. My bonneville after 275,000 miles finally decided it was tired. Mike at Ettleson made my experience painless. I had a tutorial on how to use some of the newer things in the car. Cars certainly have changed! Easy to get financing thru GM. I'm very happy with my purchase. Can't wait to use the heated seats!

Delanta Alves went over and beyond our expectations while servicing our vehicle. Definitely happy with our experience. Wouldn't hesitate to return to Joyce Koons for any repairs in the future.

Love the size of the automobile, use regular gas, good gas mileage, the has a heavy feel to it; it is not lite weight and inexpensive, it feels like a luxury vehicle when you ride in it. I love the metallic black color; the brilliant color gives it a fantastic look.

Great people as always. It took them less than an hr to get my car what it needed.

The way car buying should be!

Great little SUV. Gas mileage is a plus. Nice interior and features. Nice design. Reliable vehicle. This is our 18 year old’s car and we feel safe sending him out in it.

Chris D'allessandro is a fckn magician. If you live in or anywhere near Maryland, & have bad or no credit at all. Call Carmax & ask for this dude.. YOU'LL THANK ME LATER.

I have not had any problems with my Encore. I drove it to Nevada, California, Arizona, New Mexico, Texas, Kentucky and Arkansas and have not had any problems with it at all. I have had the standard maintenance on it, Radiator Flush, Oil changes and put a new battery on it in 2022. The battery it came with lasted 6 years, can't complain about that. And I just put a set of tires on it too. I am very happy with this model and would recomend it anyone looking for a GREAT SUV.

Carmax is by far the best company that will go the extra mile to help you reach your Hope's and dreams and they did. Thank you.

Love this SUV just big enough for a grandma. Wanted different color but it's all good. I'll have to take a course on all features. I'm willing!

Shah explained all the new features of my new vehicle in detail and reall made the buying process effortless.

Car is awesome AWD for winter excellent size for 2 seniors love everything about it this is the one to carry us into the sunset

The service department staffs are very professional and knowledgeable folks. Their professionalism make the stressful process of repairs stress free . I was really worried about my commute to and from home to drop my car for the service needed, but to my surprise they provided me with shuttle services. Dropped me at my home from the dealership and picked me up from my home after my car was ready for pick up. Thanks to Bill, service department manager who provided me rides to my home and back to the dealership.

Very good so far. Many safety features that my wife likes. Smaller car so a very good fit for her. Good handling and gas milage is good also.

Hello Shoppers go see Ernest at Jaguar of Bethesda. Best Customer Service start to finish. From the minute I reached out to inquire if the vehicle was available to the time I drove off the lot with my new to me vehicle freshly washed and gassed up. I also financed through them and would highly recommend this to anyone not sure how they are financing their purchase.

I love my encore. Comfortable and stylish. Handles very nice and looks great. I’m so happy with my purchase. Lots of perks on car and buying a new one.

This place was awesome! I bought a 2010 Lexus RX from here. I’ve been driving it about a week and it runs perfect. I worked with Alim and Kevin they were both very nice and worked really hard to make sure I got what I wanted.

I've driven cross country several times without a problem. It handles the road very well, even in high winds. It has ample storage and everything is easily accessible and in reach of the driver.

Went in looking for a car. The sales staff were no haggle, friendly, and accomodating! Super nice people! I would highly recommend them to anyone looking for a used car. Didn't feel pressured at all and they were very friendly, up front and honest!!

Good value for the money spent. Meets the need of my daily commute and solid SUV. the acceleration is good. I really like the looks of this car.

I would like to say this was my first car experience and it could not have been any better. Sade was awesome to work with. She knew what she was doing, she knew what I was looking for and worked to get that vehicle for me. I would recommend her. She is very motivated and you can tell she loves her job.

Bought new and now have 29k miles on it in two years. Zero problems so far. Get 36 mpg on highway. Luxury interior. With back seat folded I can get a bicycle inside. Regular maintenance is minimal; basically change oil and filter and rotate tires every 7500 miles. At 60 k replace the spark plugs. Only downside is acceleration. It could be better but it’s fine around town. If you drive with a lead foot and kick the turbo in every time you accelerate, I would suspect you could have turbo problems eventually. This is not a performance car but it does get you from point a to b efficiently, comfortably and with a slice of luxury for a very fair price. It is also very easy to maneuver in the city and very easy to park withe backup camera.

I was on a tight time frame and the buying experience was fast and easy. I would recommend this dealership in the future to friends and family.

The car met every one of my needs and one of the best o have ever had i thonk Billy for helping me find this wonderful car

I got a great deal on a Ram truck with a free warranty. I got a low intrest rate and they got me below my budget on payment. HiLo even filled my gas tank up. Would highly recommend this dealer!

I really like how it drives and rides. I knew I was getting a 4 cyl turbo, more for mileage than performance and it isn't even bad at performance. I have liked this body style since it came out. Mine specifically has the river rock metal flake paint. Making it a bit unique in my area. I had an uncle when I was younger that love Buick for the ride. It doesn't disappoint. For a very small SUV it rides very smooth and quiet. Mine is pretty much a base model without AWD, but that's fine as I have a winter beater. The stereo system sounds great even if it isn't the premium sound an upgraded model may have. Don't buy it thinking that you're going to set a 0-60 record. Buy it knowing that the turbo 4 cyl is for fuel economy and a decent take off. I'm more impressed owning it now than I thought I would be.

This is the first time I buy a car from a Jack Taylor Toyota dealership, and I had the best experience. Ebo Grant was very professional, patient and thorough. I felt absolutely no pressure and he made sure I had everything, and it was set up before I left. I med was also very helpful in the finance department, and Mike the manager. My first Toyota and I loved handling the team at Jack Taylor in Alexandria first class. Thanks to everyone who helped me, I highly recommend them if you want to buy a car.

I have had mine for 5 years . The only issue is the trim peeling . It handles great in the snow here in the mountains colorado.