Used 2016 Cadillac Escalade ESV for sale near Bethesda, MD

I had a rough first experience at Mac Haik Chevrolet’s service department, but Brian Caldwell, the Service Director, completely turned things around. He personally followed up the same day I voiced my concerns, sent a mobile tech to my house to handle the software update, and later arranged for a porter to deliver a loaner and pick up my truck for a roof recall and additional service. They performed every repair as promised—on time—including the roof fix, oil change, tire rotation, and a minor interior issue. Brian kept great communication throughout, even with our busy schedules, and treated my time and situation with real respect. What started as a frustrating experience turned into one of the best service recoveries I’ve ever seen. Huge thanks to Brian, his team, and Mr. Mac Haik. This is how a dealership should be run.

Our ESV is my wife’s daily driver and grandson hauler, and it’s proven to be an incredible vehicle for family road trips as well. 46k miles, had a couple of the common issues (trans shudder, CUE failure), but Dimmitt Cadillac provides fantastic service and overall, the ESV is very reliable. Nicely equipped with tech and safety, the interior still looks new, V8 power and 21 mpg at 75mph loaded with people and luggage, and a smooth, quiet ride that just soaks up the miles.

Great experience with Nicholas! Found the exact make / model I needed in the perfect price range and was unbelievably knowledgeable in all things VW. Such a stress free experience! Be sure to ask for him if you need a pro!

My Wife has loved this vehicle thus far -- great family vehicle!! Would purchase it all over again and Courtesy Cadillac did a fantastic job!

Edgar was very easy to deal with & went out of his way to way to help. His reply to my email about the car was incredibly fast and helpful. I love my car!!!!!!

Beautiful car. In great conditions and overall luxurious. Definitely what I was looking for minimal mileage and a fair price. Great for its made year.

The service I had at Royal Cadillac was beyond what I expected. They made up for the mistakes that parts department made. Rather than have me drive all the way back to Tucson, which is an hour and a half from me, they brought the service man to me. Terry was wonderful. He was even able to get my garage opener programmed in my car. I was so thankful.Erin, I’m sure I misspelling his name, on the day All my problems started was patient kind and thoughtful. Jim, The service manager is another one that went beyond requirements. Royal Cadillac is the second Cadillac Dealer I’ve had to deal with. They so deserve five stars +10. It is so much better than the service I received in California. Thank you again. Kathy Brower

Best car we have ever owned. Will never look further than a Caddy for our next vehicles. Vehicle is clean, reliable and safe! GM spared no expense for these models.

Very casual and friendly. The salesman had all the history of the Escape, which put me at ease in finding him trustworty.

This vehicle was the best choice ever! One previous owner, less than 30,000 miles, very clean and even has the new car smell. Has the luxury package with all the bells and whistles, exterior like brand new, and certified....so the vehicle came with all kinds of warranties and free maintenance services.

We went on the evening of June 24, 2025 to look at a vehicle on the lot, and we ended up purchasing a 2022 Hyundai Palisade. Our sales rep, Austyn Long, was phenomenal. We never once felt pushed or forced on anything. He was great to work with. What won me over was my wife was backtracking as this was a very large purchase, and not once did he try to push the sale. He gave a few words of wisdom and backed off. As long as he stays employed there, he will probably have customers for life.

Excellent service from direct dealership, professional, understanding of customer needs, accommodating to co-applicant who was not in same city to help locate financing (which was straight forward/no hassle), along with extra support (as needed) to oversee signing of all paperwork.

Great experience with Shaun and Brad, they were very straightforward and made the car buying process simple and fast. Would recommend buying a car here.

Had a great experience buying from County Ford in Graham, N.C. From the salesman (Nate) and everyone else I encountered at the dealership the process was great. The whole staff was friendly and cheerful. I wouldn't hesitate to recommend this dealership to everyone! Thanks for the great service!

Great experience! Worked with me on financing and drive away with the car within an hour!

Looked at a prius. Excellent car and a great price.

Good people. Very patient of letting me look over and test drive a lot of trucks.

I sent a msg about an Equinox they have listed. Someone from the dealership did message me back within a half hour. I had asked two questions which did not get answered when they replied. I was asked to call a specific person and then given the name & number to call.

Really nice and helpful people working here, I just got a second car with them.

I want want a car use? I want this dealership to help me get that car.

Dave Winfrey is great the best salesman on the lot hands down he was very knowledgeable. Made me feel welcome like he knew me all my life

Everyone was accessible and easy to deal with. I drove all the way from Kennesaw, GA to make a deal with them and Dwayne made it happen. I'd easily deal with them again.

I called the dealer he jumped the phone he was blunt with me patient and understanding that I really need a car being diagnosed with pancreatitis Severe asma I can't breath right so walking with 2children and being a single father I really wished and prayed to God Thay work with me on the Audi thank you I yeas a blessing they have respect for the customer and citizens of America.