Used 2022 Cadillac XT5 for sale near Olmsted Falls, OH

9/10/2022 My daughter and I met with Wendy. From the beginning she was great! She is very friendly and easy to talk to. Above all she has a vast knowledge of the product and explained it expertly.

Excellent handling, very maneuverable, very tight turning radius, decent fuel economy, great infotainment system and navigation, great paint job, very comfortable seats. Very satisfied with my XT5.

Jennifer in body shop is wonderful💖she goes the extra mile always best employee around

Amazing experience! Nick the manager and Josh the sales guy has made this the best car buying experience I've ever had (this is my 6th car)! This is the first time in my car buying experience where I didn't haggle, didn't feel the need to haggle and didn't feel like i was getting cheated or someone was trying to take advantage of me. I've been to 4 other dealerships in the Chicagoland area in the span of 2 weeks before I came to North Coast Mitsubishi and they were all negative. I live in Chicago, so I drove over 5 hours, as you can imagine I was nervous that they could take advantage knowing that. I found the Porsche I wanted here. I was skeptical about the price because it seemed really good. A couple of the other dealerships I've visited or called added $2-6k of fees on top of their initial price which they refused to remove, not North Coast Mitsubishi! Nick sent me the out the door price which only had the mandatory title and taxes and that's it. Before driving out I had a call with Nick to discuss everything and he was very nice, straightforward and transparent, so I felt better about making the 5 hour drive. I told him there were actually 2 cars I wanted to take a look at, an Audi SQ5 and Porsche Macan and asked if he could hold them both since I'll be driving from out of state and he said he'd be happy to hold them. I also asked if they had 2 keys for each cars, since many of the other dealerships don't disclose they only have one key and each key costs over $500 to make, Nick confirmed there were 2 keys. The evening before I was supposed to drive out, Nick called me and told me he had a customer looking to buy the Audi and asked if I would be willing to let the hold go and offered me $1,000 off the Porsche to do that. I agreed since I was leaning towards the Porsche anyway. He didn't have to do that! I have read so many reviews of dealerships where people drive to look at the car and it's sold before they got there. When I got to the dealership, Josh was waiting for me with the car pulled out front. I gave him my keys so they can look at my car for trade in value while I went for a test drive of the Porsche. When I got back, they did a full inspection on my car. I was worried that they will low-ball the offer on my car and I'll have to haggle with them and they wouldn't budge since I was out of state and wouldn't want to spend 5+ hours to drive back home without a new car. But no! They offered me upfront $2k more than the highest offer I've haggled for with other dealerships, $4k more than what other dealerships would come back with as the initial offer, what they claim is the Carmax price. Then when I asked for a quote for an extended warranty, Nick gave me a quote that was $1,000 LESS than what he quoted me over the phone a couple days before, and $3-5k LESS than what the Porsche dealerships quoted me (this warranty has a $100 deductible, whereas Porsche quoted with a $250 deductible). I also mentioned there were a few nicks on the car, they took it into their service and buffed them out on the spot. Then I figured, they'll probably try to get me on the interest rate, but no! They gave me a pretty good rate. The finance manager walked me through everything I was signing and was upfront and transparent. They were super nice, relaxed, and easy going. Very pleasant. I didn't feel like I'm getting taken advantage of the whole time. Unlike in other dealerships I've called and visited, where other dealers automatically add in fees for unnecessary protection you don't need without even asking you first if you wanted it and then when you try to negotiate, the manager comes in and they play this game where they go back and forth supposedly talking to someone who has to approve the price which takes a lot of time. They waste your time and theirs with this process. There was none of that at North Coast. When I walked in initially, I was surprised how many people were at the dealership, it's because they are amazing

Jarred, is the best sale person, I ever met. He is very nice and professional, he always answer my phone canal , answer all the question I have it, he answer me, I highly recmonded him,

I had a great experience, saw the truck on Saturday night, drove from PA to Ohio on Monday to get it. Steve (Coach) already had the tank filled and cleaned before I arrived. I looked at the Same truck in PA, they couldn’t come close to the price Medina had!! I would definitely go back to Medina for another vehicle.

Always great service, on time and done right! Place is clean and employees are very helpful and always a smile on their face. I would definitely recommend this dealership!