I have had bad experiences at dealerships in the past and have stayed away from them but my experience here was completely different. The salesperson Don was a very honest and straight forward Salesman. I can definitely tell he has been doing this awhile. I also bought an extended warranty and so glad I did with the high cost of parts and labor anymore. It gives a person peace of mind. I would highly recommend Northtowne Motors in Defiance. Will buy from them again in the future.
I recently bought a new Ram Promaster. Ryan was very much on the ball and made the purchase smooth and easy. The paper work was handled by Angela and she also was easy and professional to deal with. I will be checking in with Derrow Chrysler for my next purchase.
Excellent staff to work with, everyone was very friendly and helpful, never pushy. We drove three hours to see a truck and ended up buying. We were not disappointed when we arrived, they were honest to us about our questions/concerns over the phone. Well worth the drive!! Thank you!
We leased a new Jeep Compass this past weekend, Tito was great to work with and took time to show us many of the features before we headed out on our test drive. He didn't pressure us and helped make sure we got as many incentives as possible. Angela walked us through the leasing paperwork and answered all of our questions. I will definitely return to Derrow for our future vehicle purchases.
Very nice car buying experience. Laid back atmosphere and no pressure sale. Doug our Salesman and the Finance manager were very helpful and made the buying process very smooth. We are very happy with our purchase and it was worth the drive to Estle Chevrolet of Hamler.
I just went in for an oil change. Going to this dealership takes a bit longer than going to a drive-thru, but the car gets examined for potential issues which takes the guesswork out of maintaining your car and they wash the car!
After 2 days they gave us a car to drive. Has to figure out what was wrong, order parts. Had the car Monday morning to Friday afternoon. New car only have had since April. Were told it would be clean and have fuel in it. Was clean but told ???you will have to get gas!??? Fuel light was on when I got in. Was not happy at all with the overall way thru handled the situation!!!!
I really like this dealership from the friendly no pressure salesman to the service dept. that bends over backward to explain whatever service I am getting and keep me up to date when they will be finished. They also wash and vacuum the vehicle for me.
Very accommodating.I would Recommend to anyone. They had a wide range of vehicles to choose from.
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