I brought my SRX in for a detail job after a friend got sick in the front seat. The area around the incident was done very well but there was a lot of missed areas such as door trims, glove compartment, storage compartments around the license plate light and trim above the license plate, roof top and trim. This is my second detail job at Bellevue Cadillac. All in all they treat me well, but the quality of the detail work could be far better. Especially when I'm paying for my own rental car.
As always, the service and the experience was excellent. Professional and personable staff with a dedication to excellence. The automobiles are fantastic; however, the staff makes the difference in why we have selected Doug's Cadillac over other dealerships. From the owner to the support staff, this dealership is excellent. We have leased cars from Doug's for many years.
I live in Los Angeles California and I bought my car over the internet my salesperson was Robert Deutch very honest he represented the dealership in the most professional manner again I bought this car sight unseen and I had to rely up on him he made me feel very comfortable in this process he gained my trust and he delivered 100% satisfaction most sales people get a bad name so I'm writing this review to tell you that he's one of the best in the business and I appreciate it. I also had the opportunity to deal with Oscar and Michelle and Randy and I've never had a better experience in buying cars and if I ever need another car I'm going back to Seattle Washington and visit Doug probably over the internet.
Service was a recall - minor item. Easily made appointment online.
Large waiting room with coffee, cold drinks and donuts.
Fast service and car washed and bottle of water waitibg in car.
All personnel friendly and informative. Cannot ask for more.
I worked with Stephen Biney @ Doug’s Northwest Cadillac in Shoreline and had the best and fastest used car buying experience ever. Every aspect was handled professionally and properly, and quickly at my request. I was treated with respect, got a very good deal and will definitely recommend Stephen @ Doug’s to anyone. Please contact me if you want any specific info.
Except for the error in billing the process was flawless. On one hand we were very impressed that the error was caught and reversed on the other hand the question became what if it not been found, we would have overpaid and never known about it. This is a conundrum! On one hand we were super impressed with the honesty on the other concerned that if on this or future service mistakes are made we might never catch them. The over riding issue of the honesty carries the day.
Everyone was helpful and friendly. First they did an inspection of the damage, to make sure they ordered the correct parts. The parts were ordered, and I received a call when they came in. When I dropped my car off the gave me a loner car, and the next morning recieved a text that my car was ready. Overall it was a good experience.
I went with my cousin to buy the ionic I asked a few questions about a used car and he was able to help my cousin out in a way that he didn't think was possible. I want a truck. I will be going to Leo.
We have purchased a new 2013 Cadilac CTS and a new 2017 Buick Envision from Brotherton over the past few years. We not only had great experiences, but we also made friends. Very honest and fair.
My Service Representative is Lindsey who is extremely professional. She set up my appointment and monitored my car throughout the service process, updating me throughout. Her excellent automotive knowledge made me feel comfortable that I brought my car to the right place. My car was taken in on time, and completed at the estimated time, including a car wash and vacuum. Thank you.
Good quality car it has what I wanted . The car is design for the service that I intend to use it for..
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