I initially bought the car as a commuter at the end of 2017, and now have almost 70,000 miles on it. As a car, it has exceeded our expectations, and is now our primary vehicle. The ability to charge at home and very little maintenance makes the car far more convenient living out in the boondocks than a conventional vehicle overall.
The EV drivetrain and packaging are really well done- the backseat fits a rear facing car seat far better than the wife's old BMW wagon, but the software is generally not good. The center screen sometimes freezes up, or gets stuck on the backup camera, and since the heated seats and cabin heat are both controlled from the screen, occasionally we are stuck without heat for several miles in below freezing temperatures until the stupid thing finally reboots.
The real issue with the car is Chevy corporate, as well as a dealership network that generally just does not care. We recently had the battery recall done, and it was not a good experience. I knew that it would take time and planning to do, since there aren't any dealerships within a couple hours that work on EVs, but Chevy corporate almost gave up after a few weeks of searching around the state before they found a dealership that would do the work, where we could combine it with another planned trip. When I picked up the car after dropping it off for 3 days, it had a warning light. The dealership had run out of time, and had not gotten the coolant refilled properly. They quickly tried to redo it, as I had a 5 hour drive home that night, and the light went off until the end of the drive, but came back on. The coolant reservoir was low, and I was able to find the coolant locally to top it off for the time being, but the SOC meter was screwy, indicating that the software update for it was not done. I couldn't even get the recall paperwork from the dealership without contacting Chevy corporate again, as they were largely unresponsive. A couple months later, we were able to drop it off at a different dealership on another trip, and luckily this dealership (Ft Collins, CO) was actually competent, responsive, and got the thing fixed.
The Ft Collins dealership also fixed the blind spot monitors, which had issues for over 2 years. The blind spot monitor issue is a known issue from the factory, and the problem showed up during the warranty period, but due to COVID and the fact that it took 4 attempts at 4 different dealerships over a period of 2 years before it was finally addressed, the warranty period expired. Chevy corporate's response was basically we don't care, we won't help you. It also took me 3 tries at different dealerships to get a software update for fast charging in cold weather before the Ft Collins dealership finally fixed everything and got it up to date.
The bad news is that if anything does go wrong, most dealerships do not want to work on the car, and Chevy corporate basically does not care, they even told me that they do not have a process in place to help other than just say to go to the dealership, even if they are 200 miles away. It's really too bad that the car is let down by the terrible corporate structure that cares absolutely not at all after the car is sold, and any issues may take years to get fixed. For anyone who might be considering buying an EV from GM, I would recommend against it unless you have a good local dealership that will actually fix the car if something goes wrong. I'm not sure if any of the other automakers are any better, but Chevy is far worse than any others I've experienced to this point.
Overall, the past almost 5 years with the car have completely sold me on EV's, but have also convinced me that I never want to own a car from GM again