Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I loved the no haggle price and the friendliness of the staff. They made me feel very welcome and treated me great. They showed me exactly what I was looking for and told me everything about it. I would highly recommend Royal automotive of Tucson for the best car buying experience.
Purchased my first vehicle and Aaron was so helpful! My family has purchased all Buick???s and we go to royal due to the less stressful environment of searching for a vehicle. Will be purchasing all my vehicles from Royal Automotive.
My husband and I were looking for a sporty coupe to add to my fleet of toys. The staff here was very accommodating, and helpful in my information gathering. The Team at Infinity of Tucson went above and beyond to help me make a better informed decision. Go see Will and his team if you're looking for top notch customer service, and friendly people.
The people at Car World were great , and patient. No pressure. A pleasant buying experience. We dealt with Lenny, he was very helpful. This is our second car purchase. I recommend Car World to all my friends.
Jenn was amazing. She took really good care of me and made sure that all the paperwork was complete. Jenn was extremely thorough on the next steps needed with finance. She was an amazing person to work with.
I absolutely love the way this dealership and my personal salesman dealt with me. With my less than perfect credit and little down payment, available, they were able to get me into a car that I LOVE! They don't work for commission, so the pressure to sell me something high priced and not what I really want was immediately missing from our dealings. The salesman listened to me and allowed me to choose the vehicle I wanted. My afternoon felt more like spending the day with an old friend than it did a business transaction. They even gave me a dozen roses when I left! I'd probably still be married if my husband had treated me as well as I was treated at Royal Kia, lol. I would and have been recommending them to everyone. I LOVE my KIA! Thank you Royal Kia and Everett for restoring my faith in honest car sales!!! You all ROCK!
My overall experience was amazing. My initial encounter with a sales staff member was not. The Sales manager made it right immediately. I have purchased vehicles here before but the end transaction couldn???t have been smoother.
Got attended within 2min of walking on the lot. James knew the prices and all the answers to the vehicles I was interested in, didn't need to walk back and forth he already knew what he had and for how much, he was very kind and very helpful. After the test drive of what I picked out, I quickly got an approval. No waiting long hours or hearing, "we'll call you". Before I left the lot the owner made sure my babies car seat was buckled and hooked correctly, which was really nice. He really took 5-10min to be sure it was safe and they both made sure I had a full tank to get me where I needed to go.! It was a great experience in all getting a vehicle and all the help. I would recommend that place to anyone, kids or no kids.
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