I have been going to West Chevrolet for going on 2 years to service my 2013 Silverado. I have been very happy with customer service and the vehicle services performed on my truck. The employees are always very friendly. The work is always done in a timely manner. The customer waiting lounge is also very comfortable, clean and nice. Total satisfaction. I will likely purchase my next vehicle here.
Professional and honest staff!!! They have really nice inventory
2014 Chevrolet Corvette Stingray Z51 Review
Daily drive a corvette.
by Dinnasty from PALMETTO
May 14, 2019
5
This is a very reliable car. I was surprised that is was so easy to drive with the amount of power it has. Car isn't jumppie at all very smooth. Easy a daily driver id u want it to be.
The most amazing experience ever! Donna and her crew took exceptional care of us and we couldn't be happier! Awesome Awesome Experience!! Come to the Alcoa location it is top of the line!! Don't waste your time at the Kingston Pike location - You will be disappointed - Come to Alcoa they are the real deal!!!!
2012 Chevrolet Impala LTZ Review
Test drove a used LTZ ... WOW. I bought it
by Drago213 from Pittsburgh
May 4, 2019
5
Bought a used LTZ . Very impressed with the new 300hp v6. So much room too. Very comfortable ride . Love this car. If you want a 2012 impala go for the ltz trim level. Loaded...
Today the guys at Ole Ben Franklin Motors in Alcoa really saved me. My 2 yr old Lincoln MKZ was showing low battery in the key so I decided to change the batteries in both key fobs. They came apart easily but over 2 hrs later a total of 4 intelligent adults were unable to put them back together, so I am thinking I have to drive all the way into Knoxville to the delearship where I purchased the car. I had company coming and really didn’t have time but my car was useless until I did. So I jumped into my old Ford truck and took off. On the way I passed Ole Ben Franklin Motors so I thought why not try to see if they could do it. I walked in and explained my problem and the first guy asked if I bought the car from them. I said no and he said OK and went right to work on the fob. After a couple of minutes he decided there must be some trick to it and walked me over to Tom Weiss the general manager. Tom immediately smiled at me, took the fob and went to work on it. It took him about 4-5 minutes but he got it together and handed it back to me. I thought I may be pushing my luck a bit but took the other fob out of the bag and asked if he would do that one too. It was in 4 pieces so soon a delightful young named Mitchell walked up and between them both they got the second one back together. THANK YOU TOM AND MITCHELL for your graciousness. I was treated like their best customer ever even though they knew I had never purchased anything from them. They are the kind of people I love doing business with so I will give them a try the next time I need a car.
Bridget took care of my daughter Kimberly who is 19 and a single mom. Her and Big Will treated her like she was their daughter and got her in a very dependable vehicle with very low payments. I met the both of them and the finance guy along with the dealership manager. Very nice people. None of them were in a rush to move on to the next sell. If you're looking for a vehicle definitely go see these guys in Alcoa right next to the Walmart.
2016 Chevrolet Traverse 2LT Review
Nice and clean looking vehicle
by Jrose from Cherokee nc
March 14, 2019
5
From the outside the vehicle is very appealing and also very comfortable from the inside. But upon driving it for any longer than a week you’ll come to find that the power steering in these vehicles is shotty to say the least. The vehicle has under 100000 miles on it and is already harder to turn than a vehicle with no power steering at all. My 95 s10 with 200000 miles plus on it has better power steering than this thing.
Didn't plan on buying, was just looking. But Donna Hodges made us feel so comfortable, with no pressure. She just wanted us happy in our decision. One of the best buying experiences we have had since moving here in 2000.
Here's why I'd buy from Curtis Wright Motors again: They has character. The vehicle was accurately described and he was upfront about everything. Curtis a great man with integrity and can be trusted. They are competent about cars. They know cars very well and have many years of experience doing this. They go the extra mile. I bought a truck and they helped connect me to the right guys to put a lift kit on for the cheapest price in town. Their prices are great! You'll walk away getting a great deal on a vehicle. All in all, if I had to do this over, I would buy through Curtis Wright Motors 100 times again and again.
2009 Chevrolet Silverado 2500 LTZ H/D Crew Cab Review
Nice work truck
by sweetdarlyngyrl from Pascoag,RI
April 30, 2019
4
Plenty of leg room and with space to spare for extra riders or gear, the 8ft bed is great, and the towing capacity is enormous.
By far the best experience I've had. Jace was extremely knowledgeable and guided me to exactly what I was looking for. 10/10 would recommend anyone looking to purchase a vehicle to ask for Jace. Exceptional service! Keep it up.
2019 Chevrolet Camaro 2SS Review
2019 Chevy Camaro 2SS
by KAE from Ann Arbor, MI
May 1, 2019
5
This car isn't for the faint of heart, there is a lot of power in this v8 455hp engine. The interior design is a little tight, but conforms to the body while keeping everything within easy reach. The leather interior and workmanship is fantastic, the stitching in the seats, dash and steering wheel help give the car a more custom feel. There are a lot of gadgets to play with inside the 2SS from the infotainment system to the interior lighting and even a rearview mirror/camera (not to be confused with the reverse camera).
While I have read many complaints about the exterior design, that was actually one of the draws for me. I like the new grill design as well as the new tail lights and the many options available to help customize the exterior to your very own desires.
Handling is great, the car is very responsive. There are multiple mode choices for driving, each changes the handling in specific ways, so you can choose which is the right fit for your current driving needs (regular Tour mode driving, Sport mode, Track mode and Ice/Snow mode). The clutch and gas are smooth and changing gears is a breeze. The toughest thing to do is keep your MPHs down, this car just wants to go.
I did my research before I ordered. I also took test drives to get a feel for it. I am nearing my first full month with this Camaro 2SS and it is everything I thought it should be and more. It has exceeded my expectations and I'm still grinning each time I get behind the wheel and start up the engine to hear it purr.
Vehicle available to be shipped to your home. Contact
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2018 Chevrolet Equinox 2LT Review
Very Reliable Vehicle(Excellent For Uber Or Lyft)!
by RP from CAPITOL HEIGHTS, Maryland
May 4, 2019
5
Very Reliable Vehicle (Excellent For Uber Or Lyft)! Loaded With Extras, Including 4WD, 4-cyl Good On Gas Engine, Bluetooth, Backup Camera, USB Connections, and much, much, more!!!
Terrific job by all......................................;…;...............This is ridiculous to have to make a statement with 50 characters please correct this
2018 Chevrolet Equinox 1LT Review
Satisfied customer
by Carguy52 from Bolingbrook il
April 22, 2019
4
Overall i am pleased with the car, it appears small from the outside compared to other crossovers but it has ample room. I dont feel cramped in it as opposed to the large sedan(Lacrosse) i was considering. Pros- It has plenty of pep when you hit the gas 252hp turbo so you are never lacking for power. Lots of tech features along with modern safety features . Collision avoidance ,Apple Car Play Etc. Stylish and sporty, AWD option and 19inch wheels. Good gas mileage. Cons- occasional issues with the accessories (bluetooth and AppleCarPlay).The startstop system can get annoying but it doesnt bother me as much as most reviews ive seen. That being said i would turn it off if i could, im not really sure it saves gas.
Drove from Nashville for a better experience. Courteously greeted and made to feel valued. I had called about a car-it was ready and waiting. I was offered refreshments and an immediate test drive. Afterwards I was met and we talked about the car. I wanted to look at another and was given the keys for another test drive. I picked the vehicle-the negotiating was typical-but friendly, back and forth to "the decision makers?" We arrived at a price and that was that. I was going to arrange my own financing but Grayson BMW offered more competitive BMW financing rates. Done deal! I was going to pay a large downpayment-the finance manager suggested I could invest the downpayment amount (my own choice of options) and most likely earn more interest/return $ than I would save by paying down my low interest loan. Great suggestion.
I'm glad I made the drive-then the Product Expert (BMW Genius) offered to go over the major features. He scheduled a follow-up a few weeks later to go over questions (second delivery.) Excellent service! Great buying experience.
2017 Chevrolet Traverse 1LT Review
Glad we found a new car.
by JakeG from Marshall, WI
April 27, 2019
4
So far it has driven well and feels good. The mileage wasn't awful for the year it is. I've never owned a Chevy so I'm hoping there aren't many major issues.
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Carvana-Touchless Delivery To Your Home Review
Easy easy EASY way to buy a car!
by janders5511 from DealerRater.com
December 3, 2018
4.2 (5797 reviews)
My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder
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Carvana-Touchless Delivery To Your Home Review
Selling to Carvana: super easy and no-hassle!
by Ajlee1216 from DealerRater.com
December 3, 2018
4.2 (5797 reviews)
This is a review of my SELLING experience to Carvana. I listed my car on Craigslist and was approached by an outsider buyer named Jan. She introduced me to Carvana, which I never heard of before, and it's process. She was very helpful and walked me through the process. The first deciding factor for selling to them was that they offered me the best price (vs. CarMax, Auto Nation, Trur Car). Then I realized the process was super streamlined. All I had to do was upload my documents and, after approval, schedule an appointment for the pickup of my car. Carvana sent a truck to COME TO ME to pick up the car. The driver (Lauren?) was very courteous and pleasant to work with, too. The pickup process, which included a one-mile test drive, took no longer than 20-30 minutes. Immediately after loading my car to their truck, I was handed the check, which I immediately deposited without any issues. My selling experience from being contacted by buyer to getting the check took just 10 days! (Would've been even faster if I was more timely with uploading my docs.) I'd highly recommend Carvana for selling your cars!
One of the quickest car transactions I've ever experienced. Saw the car online late last night and clicked the "check availability" button. By 8:20 this morning, I had a response from Brian .. we chatted on the phone, he texted pics. As I live over 2 hrs away, they held the car with a refundable deposit. I got there around 4pm. The car was priced well below anything within 150 miles so no haggling fixed price. They cleaned it up a bit and filled the tank. I showed with a cashier's check, the car checked out, we signed a few papers and were home by dinner. Nice folks, straightforward business. My wife now wants that car so, Brian, if you can find me another deal like this .....
Wonderful experience having my 2016 GMC Sierra Denali serviced. Highly recommend Reeder's service department.
2017 Chevrolet Silverado 1500 LT Review
Great Work Vehicle
by PhilG from Saginaw
May 9, 2019
5
It has everything that I need in a work vehicle Space Looks and Reliability. The interior provides plenty of leg room and comfort. The exterior provides the Professional Look that I was in the market for.
We brought my son's Tahoe in for a new set of tires. We got exactly what we ordered-mounted with the letters on the inside the way we wanted and balanced perfect.And the price was very good. While most businesses talk about customer satisfaction--this Service Dept and Dealership actually provide it.
2017 Chevrolet Silverado 1500 LT Review
Most comfortable truck I've owned.
by Salesman74 from Conway
May 2, 2019
5
These trucks have new styles to them without the new price tag. Sales truck use with exceptional low miles. They are very comfortable to get in and out of. Clean bodied and nice look to them.
Both Tyler and Josh made the car buying experience the best I've ever had. I was treated with respect, patience, and truly felt like they were working WITH me to find the right thing and make a good deal. The tone of conversations with Tyler was perfect: no high pressure tactics and no processes to jump through just to check off the box of following "the system". He worked with me on the phone, via text, and finally in person in exceptional fashion. It showed a lot of flexibility in comparison to other dealerships I've dealt with. I had decided no one would work out a deal with me on my trade, and then Tyler and Josh made it happen!
In Feb I was searching for a Used SUV for 1 of my sons who had just moved to Colorado. I located a good candidate up in Knoxville, called to Confirm vehicle's availability & headed up on a road trip. Truck was JUST as advertised: had Low mileage...was in Excellent condition...had a STRONG Carfax. Kenneth was my Salesman...he was friendly, up-front & Honest. Greg, the Sales Mgr was equally gifted. They allowed me to take the vehicle to a nearby Dealership for an unbiased pre-purchase Inspection. The truck passed with Flying Colors! I BOUGHT the vehicle & immediately headed West to deliver it to my son.
Thank You Hilltop for a Wonderful Buying Experience from first phone contact to delivery.
Now...3 months later, I have just returned from a "visit" out to Colorado. My son is STILL raving about the vehicle!
Thank You AGAIN guys...It's Definitely time for a review!
2018 Chevrolet Cruze LT Review
Just what I needed
by Clsiamese from West Seneca, NY
May 13, 2019
5
I became handicapped a few months ago & needed a nice looking sedan to make things easier for me.
I tested several & the Cruze was the best fit for me.
After searching high and low for a great truck for a reasonable price, I found a 2008 GMC Sierra Denali at this place called Know Drives. It had 146k miles, but was in really great shape. The dealers at Knox Drives were very laid back and totally made the buying experience wonderful. It was well worth the 3.5hour drive from Atlanta and I strongly suggest that anyone searching for the best vehicle for the best cost from the coolest sales people, please take a trip to Knox Drive in Knoxville, TN before your final purchase choice. Ask for Justin, he's very accessible and easy to work with. The financing process was equally high ranking (SouthEast Credit Union) ! I hope this review helps ! I'm not the type to leave feedback, but this experience is worth sharing.
2011 Chevrolet Tahoe LT Review
Can understand why this sport suv has high demand
by Mr chevy tahoe from Labelle Florida
May 15, 2019
4
An example of Chevy performance and reliability. Beautiful luxury and power for work and towing. Superb driving, handling. and quality design. A strong dependable many purpose vehicle.
Had another wonderful experience at Cars Well recently while purchasing a new(er) Chevy Tahoe. Was in and out in no time, amazing customer service - very friendly and efficient. Thanks, guys!
2018 Chevrolet Equinox 1LT Review
Best vehicle ice ever owned, until...
by Locked out from East Grand forks, mn
May 13, 2019
3
I have had my 2008 for one week now so OnStar and membership weren't included. Came with one key. Everything went great until i started the car so my husband could move it AND IT AUTO LOCKED THE DOORS!! That's right, car running, only set of keys in the ignition and the doors were locked!! I had to wreck the visor on the driver's side and spend a half hour fishing around with a curtain rod to unlock the car!! What kind of car locks you out AFTER you've started the car with the doors unlocked?!?
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