My overall experience at the Rochester Hills used car location was 5/5. The guy who greeted me in was very friendly and took care of any questions that I had. They seemed very organized and honest with any question I had regarding the car I was interested in. I have not purchased from them, as I am still searching for the right car, but would recommend them in a heartbeat.
2018 Chrysler 300 S Review
Nice Style
by sjnb from CLEARWATER, Fl.
May 15, 2019
5
Great car lot of style, leg room and power true luxury, look forward
to many stylish comfortable driving years. Good gas mileage for a
full size vehicle.
I gave our 2017 Pacifica Touring L plus all five stars except for reliability. We’ve only owned it a month and a half now and don’t know how reliable it will be for us. Other than that this vehicle is exactly what we wanted The price was high for the rest of it other brands we were looking at but for the features you get at that price you really do get what you pay for if you want a loaded full Van with all the features you want and some you don’t want but realize you need Our van is the one that filled all of our requirements and more.
PLENTY OF SPACE, GREAT FOR LONG DRIVING, RADIO SCREEN CONNECTS TO CELLPHONE ALLOWING TO LAUNCH YOUR OWN CELLPHONE APPS. THE BEST BLUETOOTH DEVICE ON A VEHICLE WITH VOICE RECOGNITION, PARKING IN REVERSER ASSISTANT TECHNOLOGY INCLUDED AND MUCH MORE FEATURES. THE ONLY REASON FOR SELLING IS THAT I NEED AN UPGRADE TO A 250 DIESEL PICK UP TRUCK FOR HEAVY LOAD.
Inside the seating room is bigger than our towncand country which is great. 2 design flaws i feel and a lot of others do too online is #1 the headrest for mid seating is not good for child seats..very hard to remove head rest and they Do NoT adjust at all. Its an issue for families, #2 the gear switch knob is poorly placed as anyone who uses volume on radio could easily flip it into lower gear or neutral and i see that as safety hazard . Overall besides thise two things i still would give the Van 4.5 stars for everything else. Really is a great purchase!
by RT and RJ (old married couple 58 years) from Rives, TN
April 26, 2019
5
I am sorry that some owners have had problems. We have owned a Town and Country seven years before the Pacifica. I thought the Town and Country was about as good as it gets. But, wow, the Pacifica is better for us. We are both 77 years old and it suits our needs perfectly!
This is a great car! The exterior styling is becoming a little dated but the car is a great value, especially as a lightly used preowned. The ride, drive, handling, safety, and features cannot be beat for the price IMHO!
A great low mileage used vehicle. Stylish and comfortable. The advanced tech package is great. The kids absolutely love the entertainment center and heated mid seats.
Even though I did not have an appointment, they took me right in.
Since the dealership had changed hands since my last oil change, didn't know what to expect.
They were respectful, and listened to my concerns.
Thank you.
Great customer service. Friendly and efficient. Quality of repair was great.
2019 Chrysler Pacifica Touring-L Plus Review
My first new car and I absolutely love it
by Linda E from Englewood, FL
May 14, 2019
5
I have been looking for a vehicle comparable to my other vehicle and this one was perfect, I love the large Navigation screen, and the comfort, plus it looks great
I had a GREAT EXPERIENCE as always! I am IN LOVE with my new Jeep Renegade! And the customer service is amazing! Scott Hebda is THE ABSOLUTE BEST! He really listens, he really cares and HE DELIVERS! One of the coolest things that I love about Scott is that he checks in with me and my family from time to time--just because. I recommend him and this dealership all the time! Thanks, Scott and LaFontaine!
Signed,
One Happy Customer! (aka Mrs. J. Lewis)
New in town and in USA. Have to lease a car and My sales rapresentative (Tom Sammut) was very kind, patience and always available to show me all the options. I felt very comfortable and not like a number as happened in other dealership. I think relationship is always the plus. Every dealership sells same cars.. people make the difference and this is the main reason I choose this dealership. Thanks Tom to make my dream comes true to have my mustang! I always recommend him and royal oak ford to anyone who wants to buy a Ford car. Good job! 👍🏻
Marty, salesman, is very professional and honest. He has held true to everything that he said he would do. I have no complaints with this dealership. If you are looking for a dependable used car, I highly recommend Marty. In today's society, this type of service is not the norm.
2018 Chrysler 300 S Review
Most reliable car that I have owned
by Deb L. Retired from Battle Lake, MN
March 20, 2019
5
The car meets my family needs . It has wide door openings and it is easier to get in and out of. Thank you so much
Had to take my 2015 Jeep Grand Cherokee in for a recall they were just awesome polite professional job complete even washed when I picked it up, so glad you are back in town.
2018 Chrysler Pacifica Touring Plus Review
Great vehicle minus the loud engine noise - 2018
by Shine from ARIZONA
April 15, 2019
3
The moment I drove off the lot with my 2018 Chrysler Pacifica - I didnt relies the ticking, knocking or flutter noise in my engine until I turned down my volume! I hear it all the time!!!! Ive had it checked more than 5 times - actually today 4/15/2019 the SHOP FORMAN told me its normal????!!!!!!! NORMAL????!!! Ive owned 3 vehicles and Ive never heard anything like this??? Thats not NORMAL CHRYSLER!!!! FIX THE xxxx PROBLEM!!!! Im paying for a noisy engine noise and I was told to turn my volume up to disregard the noisy engine... WOW THATS AMAZING CUSTOMER SERVICE!!! IM NEVER BUYING ANOTHER CHRYSLER!!!! They have proven to me that money is all they care about!!! I miss owning a CHEVY!! Never had this problem and even if i did they would fix it!!!!
Initiated the search through Tru-Car and was contacted by Dave Prince. He listened to my requirements and came back with a great price without and negotiations or games ($3k less than another dealer who priced a Laredo) and a decent trade-in price for my 2009 300 AWD. Everyone I met was friendly and helpful, including the service department when I had to come back 3 days after picking up the car when I got a flat tire on I-275. Fortunately I purchased the optional tire & wheel warranty so it didn't cost me a penny. I would recommend this dealer and particularly Dave to anyone in the market for a Chrysler or Jeep.
2017 Chrysler Pacifica Touring-L Plus Review
Most pleasing new car purchase ever.
by Old Coach from Muskegon, Michigan & Bradenton Florida
April 15, 2019
5
The improvements i have found over all others i have owned is remarkable. Gas mileage averages 29.6 for an 8-passenger Van. seating is extremely comfortable, silent ride, great sound and easily operated electronics. The later is in comparison to my 2015 Honda CRV.
When I arrived for my appointment to have a part replaced on my Jimmy, I had assumed it would take over 2 hours. As it turned out, it was much less time making me a very happy camper.
I very much appreciate the quality of service I receive from Gordon Chevrolet. Your entire staff is friendly, caring, and are more than willing to resolve any situation. Your Service department is tops in my book as they give it their all to diagnose a problem correctly the first time. Thank you for caring enough to have a top-notch facility.
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