Used 2020 Dodge Durango for sale near Plandome Manor, NY

I had a rough first experience at Mac Haik Chevrolet’s service department, but Brian Caldwell, the Service Director, completely turned things around. He personally followed up the same day I voiced my concerns, sent a mobile tech to my house to handle the software update, and later arranged for a porter to deliver a loaner and pick up my truck for a roof recall and additional service. They performed every repair as promised—on time—including the roof fix, oil change, tire rotation, and a minor interior issue. Brian kept great communication throughout, even with our busy schedules, and treated my time and situation with real respect. What started as a frustrating experience turned into one of the best service recoveries I’ve ever seen. Huge thanks to Brian, his team, and Mr. Mac Haik. This is how a dealership should be run.

Bought new in 2020. Has only 23,000 miles . Love this car. Roomy, comfortable, has 3 row seating and the hatch back for easy carrying groceries and unloading. Peppy with the Hemi V8, but mileage is only 15-17 mpg. Don’t care because it’s fun to drive, good looking and easy to maneuver and park. All the whistle and bells on it. Probably my last car. Registered on NHTSA so have had no recalls. We do have a 2024 Ram with the Hemi. Will keep that one too.

Kenny did not pressure me at all. He tried to accommodate all of my requests. He made me feel comfortable.

Very roomy and comfortable. 2 teenagers fit in the third row no problem. Smooth ride and good on gas for an SUV. Would highly recommend this vehicle.

It was a normal buying process. It took about three hours. Cylus was a good salesperson. I knew exactly what car I wanted so that process was easy.

Plenty of room and style my 2 youngest children enjoy the 3rd seat. Plenty of room for 2nd row. Small cargo area behind 3rd row. However it is big enough for groceries.

I met with Jonathan regarding extended warranty for my truck. He was very helpful and knowledgeable. He answered all my questions regarding the coverage and explained all to me.

Listed as a station wagon. Love the hatch back, roomy 3 seats so lots of room. On NITSA and have no recalls yet. Love it’s easy handling and quick response.

I highly recommend. I am not someone who appreciates "pushy" sales reps. I worked with Bill Kiesgen and he was very helpful and proactive. I had spoke with him over the phone regarding the vehicle I was interested in and he had it ready to test drive when I got there. Afterwards we met up to discuss the vehicle and he answered all my questions and was very understanding. My visit quick and to the point. I was able to sleep on my decision and the following day we had everything ready to go. Now I am a proud owner of a new vehicle. Thank you for your efficient service!

This is our third Durango Citadel since 2014. We have found them to be reliable and a very good vehicle for the money. We expect this one to be as good as the first 2.

Chris was great! They were upfront with their fees and worked with us and our budget.

Best buying experience of my life! Extremely transparent the whole way through. It was also the quickest I’ve ever been able to buy a car. Everyone was so nice! I cannot recommend them enough. If you need to buy a car this is the place to go!

Great sales staff from top to bottom. Very friendly, but professional. Salesman that took care of me was very accommodating while going through the contractual steps. Management was easy going explaining various options between financing and leasing. Finance manager also very easy to work with. I've purchased a lot of vehicles and jt's dealership one of the best.

Over all great experience with buying a car. I first contacted them about a car on Cars.com on a Sunday. I received a reply that day and was put in contact with Nick. I spoke with Nick about the car and discussed purchasing it. I was from out of state and when I was able to drive in and see that car I was impressed. The car was in fantastic shape and I ended purchasing the car with Mike’s (I did not realize I was working a different salesman until later as my husband was the first person to great a salesman). Anyway, Mike quickly looked into my online profile and knew exactly which car I was there for. He quickly helped us get the paperwork rolling. I have to admit I’m not used to the car buying process, it felt like it took from ever. But the entire sales team was so helpful, they found me a great for financing, worked to add my car to my insurance policy, got me all fixed up with the proper tags and plates for the state I live in, and cleaned up and gased up my new car for the drive home. I was really impressed. Thank you to Nick, Mike, Haley and the rest of the team.

Overall top notch. Had delays getting oil leak repaired. Frustrated with repair delays and so far good repair. Sales staff was very good. I got extra help getting 2024 certified.

Bill Hawkins@Sunland Park Dodge helped me pick my new Jeep! He did an excellent job helping me through phone since it’s a far drive from where I live. I was able to get everything done through phone and all I had to do is go and sign and pick up my Jeep.

service here is always amazing Its the reason i keep coming back to work with them!

My salesman Quentin was fantastic he helped me every step of the way. Everyone I came in contact with was very helpful and willing to explain every question I had.

The salesman Dennis was awesome. The sales manner juror was unprofessional to say the least..

Darius provided us with great customer service. We addressed a few minor cosmetic issues with the vehicle and he immediately took care of them. I will highly recommend Eastern Automotive Group to my friends and relatives looking to purchase a vehicle.

I had the recent pleasure of working with Kayla on the purchase of my 2nd truck from Prestige, and she was amazing. Made the buying experience great, which is not usually the case at a dealership. I would recommend going in and working with her to anyone looking for a new car. Thoughtful, honest, nice! Thank you Kayla!

Highly Recommend Len Dano. He is very knowledgeable and helpful. The dealership staff is very nice and respectful. I had a fantastic experience working with Len and Casey. Thank You

Stephen Robert’s was a great salesman. He took the time to work with me and explain the different options that were important to me. This car buying experience was easy. I felt like Stephen listened to me and went out of his way to ensure I was happy with the purchase. I couldn’t be happier!

Joseph in the service department is phenomenal! 5 stars all day! Go see this man immediately!

Preston headley was my salesperson and he was awesome!! Professional, answered all my questions thoroughly, patient with me, listened to what I really wanted in a vehicle and got me into something I couldn’t be happier about. He was also just super nice through the whole process, I will send all the business I can his way!