I posted previously about my experience with Frisco CDJR. Since then, Paul Failor and Vinny Attaguille addressed all of my concerns and earned my business. Mistakes happen and we were able to work through the issues. I would like to amend my previous comments and share that the leadership of Frisco Dodge Jeep does take an active interest in their relationships and given the time & opportunity to discuss them, they will do right.
When into the dealership to find the perfect vehicle and Jamal was more than helpful. This guy really went out of his way to make sure I was taken care of. One happy customer and proud owner of a 2018 dodge charger!
Prompt and courteous service. I have bewn there twice and have always been treated well. They kept me informed of the progress. This time was for an inspection and checking on an issue. Great place for service.
Alex Padilla always does a great job servicing my vehicle. He is attentive to the work that needs to be done and always takes the time to explain how much any service work I need will cost. That is why I have been coming back to the dealership since 2011. I always have a good experience.
Valentine was awesome. Great customer service, at tentative to my needs in a vehicle and jumped through hoops to make it happen. Alex in finance was personable and professional. Very satisfied with all aspects of the purchase.
I took my Jeep in for some recall work and an oil change before a long Thanksgiving road trip. Tech found an oil leak I was unaware of. Repairs were done quickly and my car was running like a champ afterwards and we had a smooth road trip. Feel very confident returning for future work.
Took my Ram in for warranty work along with oil change. My service advisor was tied up so the service manager promptly checked me in and had the porter give me a ride. Warranty work took longer than expected due to circumstances outside their control so they got me a rental. When I picked up my truck it was shined up and looked better than new. All of the staff was pleasant and eager to assist. They run an excellent shop.
This is the only dealership that I go to for service. I've bought a few cars from them. Ezell is the only person I deal with when I want to buy another car and have always made it simply and easy. From the car buying to the Service it's always "EXCELLENT CUSTOMER SERVICE"! For years Hector has always made my service appointment easy, as soon as I pull up he ask me what i'm up there for and take over from there without me having to do anything else but relax until my car is ready. I REALLY LOVE this dealship because of Hector and Ezell they are my go to guys when ever it comes to buying a car or getting my car seviced. THANK YOU GUYS FOR EVERYTHING!!
Jerry took the time to insure I was satisfied with the repair of my vehicle. He provides excellent feedback and listens to what you need. He then goes above and beyond what the customer ask of him. If you truly want to insure you get the proper respect as a customer and if you want to ensure repeat customers then I would make sure all your service advisors perform as well as Jerry. No two people are alike but it???s a very comforting fact that I know who I???m going to ask for when I come back to Huffines Dodge
We had a great experience-they had the Pacifica that we were looking for and worked with us to get the price we wanted. We were very happy and drove away by noon with the car we wanted. Have already recommended 1 friend.
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