I just bought a Jeep Rubicon from Aventura yesterday and wanted to leave them a review. This is the second time that I have worked with Shiva. He's insanely amazing. I've never had anyone respond to my texts and silly questions as fast as he did. The first time we worked together the car that I wanted was impossible to find so I had to go far away to purchase it. Shiva understood and when we decided to buy another one, I knew that even if I had to wait, I only wanted to work with him. If you ever need anything make sure to go to him, he's excellent! I've worked with service over the years and now one of the finance guys. I've never had any problems and was always greeted with a smile when I walked in. And, the most important thing is that I got the car I've wanted for years, with a deal that worked for me, a great price on my trade-in, and Shiva made it possible!
I purchased a new Ram 2019 Limited on April 2018, an after having the truck for 3#weeks the right rear brake started to make a noise. I had returned the truck they had resurfaced the rotor but the problem still remains to this day they even had a Master brake mechanic their one morning to check it out, his diagnostic was breaking in the brakes & rotor until the 2nd oil change but the brake noise has gotten worse on this truck. I am a true Ram owner I love their trucks this makes my 3nd RAM. PLEASE FIX MY TRUCK SO I CAN ENJOY IT PROPERLY, THIS TRUCK SUPPOSE TO BE MY RETIREMENT TRUCK........
I am not satisfied with the quote of repairs done on my vehicle and the final price which included coupons came up to a higher amount than the quote and the service person has not provided me with an explication as of yet. It has been two weeks and two emails and no response.
I want to thank the team at this dealer for taking the time to listen to my complaints . Took the time to wash vehicle and extended there help to accommodate my demands . Thank you Dannielle Hunter and Edwin your manager for your patience . Your jobs are not easy by far ..
Your Sales Associate Dan was the best, patient, and worked with me on getting the Vehicle I wanted. It was hard to depart from my trade in, It most definitely had a huge sentimental value on it and I am sure it will give someone the same benefit it did for me on getting my career and life going. But again I am pleased to move up in Vehicle, I work hard to be where I am in life now.
Getting back to the Service received I give it all 100% A+.... Thank you for all you did Dan.
When I had the car in for an oil change I was advised there was a recall on the cruise control. I took it in for service. As promised it was a quick repair. I was out the door in under two hours which included tire rotation and alignment as well as the recall work.
Alex Moises and Charles Mitchell are truly remarkable. Alex was showed extreme patience as I checked out and drove 4 different vehicles. Although he had to walk to retrieve several keys, he did so patiently and politely. He answered every question I had and gave great recommendations and advice. I then dealt with Charles and he is truly a people person. Down to earth and both he and Alex made interesting conversation during the whole process to keep me and my wife entertained. They both explained everything to me in detail and often asked if I had any questions on what they had covered. When I returned today to pick up my vehicle, Alex was off but came in willingly to prep the vehicle for me. Again, he and Charles were excellent and very knowledgeable. I also would like to thank Hector (GM) and Jose (Finance Mgr) as both of them were very helpful and made sure all my needs were taken care of. From the time I walked thru the door till the time I drove my Durango off the lot, I was treated as if I was the only customer in the place. Thanks guys for the treatment and care that you gave to me and my family.
Alex and Charles, you guys are two phenomenal gentlemen. Thanks a bundle for everything.
After a non good experience in Planet Dodge, I came to this dealer to lease a Jeep Cherokee. Marc Chapman, was the exact person to help us to get the right financing options, to make sure that we get what we were looking for, and the be a happy new Jeep owner. Since our first phone conversation he was confident, friendly and focus in what I was looking for even following up with our appointment time. Once there we make a test drive, he look for a color that we were looking, and even after we select the color, he was able to found for us a better deal, that definitely we sign and make the deal.
I would recommend this dealer from my good experience to anybody that need a real customer service and get what you are looking for.
Luis went above and beyond to make sure I got the Wrangler I wanted and left with a deal I was comfortable with. He was super patient with us and walked the lot multiple times so I could find a vehicle that met all my needs. He wasn???t pushy and the entire process was smooth. Absolutely excellent service!!!!
I experienced a a cordial welcome, then a patient sales representative that listened to what I was looking to buy. After I decided to buy ( which was an easy decision) the patience and thoroughness allowed me to fully enjoy my car immediately So Happy
We are a family with two kids and needed in a big car. It was our first car in the USA and we had excellent experience with this dealership. In addition, we express our gratitude to Rodrigo Martinez!
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