We were in the market for a used minivan. Zack worked hard to find us the right van for our family. He came highly recommended by many and for good reason. We will be going back to kayser and Zack for our next vehicle too.
As a first time New car buyer, I can say this was the most pleasurable and easy going process. I am 22 years old and I didn't know squat about car buying. I worked with a gentleman by the name of Zak Smith, he made the car buying process a breeze and enjoyment. He answered all my questions and had a completely glass window approach to financial technicalities.
I originally came to find a car that helped me relive my High School glory days. Originally it was a 5.0 Mustang that caught my eye, but it didn't have that spark of excitement that I was looking for. Zak sat down with me and we explored a few cars and he brought me to a 2018 Charger Daytona 392. That car sealed the deal for me.
There was never a feeling of being pre-approved. Which means that I never felt like I was being profiled by the dealership. That is what won me over the most. I'm a young guy and most dealerships I went to did not take me seriously or didn't go to the lengths that Zak extended himself to. I was always treated with dignity and respect the whole time. The people at this dealership genuinely care about your car buying experience and helping find you what is the best fit for your budget, as well as your personality type. I will be buying another car from them in the future.
Ryan at kayser Sauk is amazing he takes great care of my family and friends. I have recommended him many times and will continue to do so. They have a great inventory and great deals too! Love my new '18 Cherokee.
Very thankful of Kristen and her team for being able to provide us with two trucks in a very prompt manner. We overcame many challenges and schedule adjustments. Super happy with the trucks and vere pleased with the service. Thank you!
This was my first time buying a car, so naturally, I had many questions. Michael and the whole staff was pleasant and patient with me, and made me feel totally comfortable with such a big decision. They even had the car that I wanted transferred to Madison from the Milwaukee location so that I didn???t have to make the trip myself. I would absolutely go back for a future purchase!
Excellent customer service and honest dealership. Don Brock was a very down to earth salesman and was very helpful. The purchasing process was very quick. Overall, I would recommend purchasing a vehicle from this dealership.
We needed a replacement car and found what we wanted on hand at the dealer. Crystal assisted us with a new vehicle purchase six months ago and was just as helpful today. She was friendly, knowledgeable, professional, patient and thorough. We had a great experience with her as our sales person for our last car and were glad to see her for this purchase. This was also a smooth process, no surprises and the whole process was quick. Thank you, Julie and Larry
I had a unique situation with my car buying experience. I walked in laid out every concern and challenge along with every want and need. Mike and the sales management did everything I would have wanted and expected to be upfront and help me at a time when few would. Walked out with the best possible scenario given the situation. For a Madison area car dealer they worked for my business more then most would have. Very grateful and will start there at my next purchase instead of end there.
Went for a simple oil change and waited for over an hour for it to be completed. That was after the employee told me they weren???t busy and they would take it right back.... while the waiting room is nice and had drinks and popcorn, it would have been nice to know it would take that long.
They fixed the tire and also fixed the plastic that was loosely hanging in the front end for free. Very friendly service and they washed the car. I was a happy customer when I left. Also the free popcorn was great
Had first oil change on our new Jeep today. Service Advisor Ian Johnson did a great job answering our questions. The oil change was completed quickly. Thank you for a great experience! Dan & Lynn Finley
Eric and York were a great pair of sales staff to purchase our 2017 Outback. This is our second new Outback from Don Miller West and both experiences were simply top notch. It also says something special that we came back to Don Miller West and purchased the nearly identical car 6 1/2 years later. Same Dealer...same car. Reliable quality 360 degrees!
G and L
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