Used 2018 Dodge Journey for Sale in Arlington Heights, IL

Outstanding service and quality of work done on my vehicle. I didn’t buy my car from here but even if it just needs an oil change I will always come here. Thank you Keith for your professionalism and care.

Great family vehicle, lots of leg room front a back, comfortable ride with 3rd row seating that's perfect for my family and needs, stylish interior and exterior.

Great service and amazing facility from head to toe. The first time n my life I was able to buy a vehicle without needing to leave over price augments back and forth. It was the right price the first time! Not including the time on my test ride I was in and out with a new car in about an hour. No hidden paperwork, no hard sale pitches. They even dropped off my rental car for me! I highly recommend Wickstom’s it is the way a car buying experience should be!

This vehicle is everything my family was looking for. It has 3rd row seats- a must for a family of 5. It's very roomy, and very comfortable. Has all the extra outlets (USB and DC ports). My children are extremely happy.

I haven't purchased a new car since 2004, and I was really loathing the process. Researching the car is the easiest part, finding a reputable dealer was, unfortunately, the most difficult part. A summary of our experience with 3 dealerships: (1) Low-Balled on the phone to get us into the dealership followed by "he's a new sales person who made a mistake, the car is much higher than quoted". We walked out. (2) Deal pushing for me to agree to a deal as "the man of the house" and sales would "explain what we agreed to my wife". Politely left and never returned calls. (3) We don't have the car you're looking for in stock, but have a slightly higher priced one. As I looked at the locator online and showed the salesman. Now he had the car, and was quoting $4,000 over MSRP so we could work back. Walked out again. At Muller, Lance actually listened, and told us there were multiple models of the car we are interested in and provided price ranges. Turns out the values detailed over the phone aligned with the USAA car buying service, and other internet research. I understand the internet isn't perfect, but it has good information to make an informed decision. Next step, we get to the dealership and pricing hasn't changed, the car is available, and everything is as expected. We compared various financing options and went with USAA financing. No high pressured sales to use Honda Financing, we all agreed money is the same regardless of lender (OK, unless it's some dirtball, predatory lender, but we're not considering the outliers here). Prep process was great, they offered additional upgrades, but there was no pressure. No was received as "NO" and we moved on. Part of the prep process included pairing phones with the car and training on all of the features. I'm a former Blackhawk pilot, and Maintenance Test Pilot, the systems are really pretty amazing, especially if you know how to work everything. Yes, it all works well on it's own, but the get all of the benefits, stay and understand how the systems work together. Overall, I enjoyed working with this dealership. Did I get some crazy, awesome deal? I'm sure everyone has their stories about how they outmaneuvered sales to achieve savings unheard of - the real stuff of legends where "steely-eyed" grandpa just took the salesman to town. I believe I paid around the market price (+/- one std. deviation). No "US vs. Them" or "win - lose", we paid a fair price and will go back to this dealership again. I'm a banker and kind of a quant-nut, so using this terminology is so ironic: I feel (the first "no, no" in finance - don't feel, "quantify") like we achieved a fair deal with a respectable firm and will continue this relationship when evaluating future car purchases. I think this sums it up.

To early to tell. So for everything is ok. Only driven 900 miles, but so for everything seems to be working ok. I will say it is a nice looking suv.

Originally wanted a Ford but found this one instead. Plenty of space for the kids and third row seat will collapse for more trunk room. A bit of a gas guzzler but not a big deal at all!!

Didn't feel pressured to buy. Salesman (Fawaz) developed a rapport quickly, didn't seem phony. Spent as much time as needed to explain things.

Needs to be updated, dashboard is old, not enough USB ports, a little noisy, but Easy to handle, plenty space, kids friendly. Gas per mileage is a bit high.

My husband and I purchased our first newer vehicle (ford explorer) through Sherman and we are completely in love with it. Steven, our salesman, was amazing and made our experience enjoyable, hassle free, and made sure to get us into the vehicle we wanted all while giving us every option possible. We drove 4 hours round trip to purchase this vehicle and we will definitely be back to purchase our next one! I researched Explores extensively and Sherman had everyones price beat by $7,000!!! Thanks for your kindness and dedication to pleasing your customers!

I bought 2018 model with 6 miles on it so far it has been a great car/suv figured it would get a little better mpg but 25 is pretty decent on a road trip or 22 just around town we do a lot of hiking in the smokies so driving to and from our house 2 hours away is always comfortable kids all have the room they need ages 2-16

I did not buy the car from them but was really satisfied with customer service., because they answered all my questions.

Car is very roomy in the inside, driver seat very comfortable on my crossroads, it handle well on turns and smooth drive, Im absolutely happy with this vehicle

After searching all over the state of Wisconsin and Illinois for a specific vehicle, I was able to finally find the exact one I wanted at Flag Chevrolet, It was very easy talking to Nick the internet manager who promptly answered every question I had , I drove over the Suburban was warmed up and ready for my test ride , (Paul Johnson) & ( David Puego) both helped me with the sale , Bill the Finanace manager one of the nicest men I have ever met! I was in and out within 1.5 hrs and on my way home with my 2016 Suburban , I wish every dealer would follow these ethics! Thanks GUYS!

I like the features and style. This is my second Journey so obviously I like this vehicle model. I think that I got a lot of features for the money.

This is my second time working with Napelton's. Each experience has been better then the last. Is buying a car a quick experience? No, it's not. But it doesn't have to be a bad one either. Each person I dealt with was extremely helpful in helping me replace my former Jeep that was lost in an unfortunate accident. I was basically dead set on buying a Jeep Renegade. Why? I thought they looked good, got good gas mileage, and it was well within my comfortable price range. Would I have liked a bigger car? Sure, but I didn't think I could afford it. WRONG! I walked into Napeltons as was great by Edgar who promptly took me to his office to start mapping out what I wanted on my car. He then pulled up the inventory and started printing off cars that they had in stock that met my criteria. He also then started pricing rebates that were available on the cars and told me that with what I was looking for, I could likely get a Cherokee with the same features of a Renegade for the same price, AND it would be a 2016 (they only had 2015 Renegades in stock). I decided I still wanted to drive them both to get a feel for the cars. I was then introduced to Tony Gandara, who took me out in the freezing cold to dig out cars for me to test drive. We drove a Renegade and I liked it! Smooth ride, great handling but a little small and kinda tight inside for me. We then went and tried the Cherokee. Smooth ride, great handling, extremely comfortable with some awesome features. I fell in love. I decided on a color and the process took off quickly. While waiting I had the pleasure of chatting with the dealership President Rob. He's a great guy that genuinely wants each of his customers to be happy. He asked what I was buying and what I liked about it and how I came about the decision. With no BS, he assured me I was making a good choice and would be happy. (He told me this last time I bought a Patriot from them - and I was extremely happy.) Once we got the numbers, I was shocked at how low they were able to get my payment, they went above and beyond to ensure I got all the rebates that I was entitled to, and even took the time to go into great detail the benefits of each of those warranties they sell. Whether or not you believe in them, or would want to buy them - they will give you as much detail as you ask for - they aren't trying to hide anything. Edgar was a great help in putting together the pricing. Then, once again, I got brought into the finance room where I got to sit down with Chris again. Chris is also a no-nonsense guy when it comes to questions. You ask it, he'll answer it pretty straight forward. You can tell he enjoys what he does, and knows what he is doing because he is very quick to get everything ready, but will stop and go back at anytime if you have questions, or want him to show you numbers. I appreciate that he takes the time to explain things when I have questions, it makes you feel more confident about your purchase. The key to working with car dealerships is simple. Have an idea what you want, be direct with them and don't be afraid to say no. If you are someone who feels compelled to say yes, even if it is for things that you don't want, that's where you will leave dissatisfied. Oh, and most importantly, don't have an attitude. These are people just like you and me who are trying to make a living. They will go above and beyond to help you with what you need and want - they don't want you to come back unhappy. I would recommend Rob and his team to anyone. They are top of the line.

I wanted similar feature to my Grand Caravan, but more ground clearance. This vehicle is great with the exception of the third row having virtually no leg room. Not using it very often, I’m just glad to have the extra seats if needed.

My Salesman, Sal was wonderful and so pleasant to deal with. He was very patient and explained everything so very thoroughly! I have a young toddler and everyone understood my unique needs and did everything to accommodate me.

Have a very basic no Bluetooth with no camera nothing special very basic. Does not have power seats, And does not have heated seats either

I came here to Napleton's Northwestern with a Dodge Challenger on my mind & left here with it as my reality (not literally as it is brand new & in transit to the dealership)! My experience here was nothing short of amazing. Right away, I was tended to by *the marvelous* Moustafa. Dude was extremely welcoming & knowledgeable about everything, as it pertains to vehicles & most specifically, the ones on their lot. He never had to ask anyone else for a second opinion & not once was he unable to answer any of my questions. That's huge when trusting someone to help you purchase a vehicle. He took me for a test-drive & during, we were able to talk a lot about all the features, pros & possible cons about the vehicle - though there were none I could see. He made sure to always be mindful of my comfort & even relieved me of being parched a couple times, ha! This definitely wasn't my first time purchasing a vehicle but, it was most definitely the best car-buying experience I have ever had. & I mean that in EVERY aspect of the word 'best.' The environment was super chill & cleanly. The people who work here were very helpful & friendly. & this was the fastest I've ever been in & out of a dealership... that just comes to show where their (most especially Moustafa's) priorities were: focused on me, his customer. He also provided me with a (brand new) loaner vehicle until my baby arrives. Thank you Napleton's Northwestern & MOUSTAFA for helping me get the car of my dreams!!!

Car is great. Roomy and nice interior. I love the black on black. I love the hidden compartments below your feet. The seats fold down flat.

The sales rep Alex was awesome. He knew exactly what I wanted and made the process so easy. But I’m broke. Other than that he deserves a standing novation.

We have 6 grandkids so we needed a car with 3 row seating. Had a Honda Pilot, good car but low miles per gallon and expensive to buy, even used. The wife loves her new Journey and it fits our needs well. Lots of value for the money, fun to drive, and so far...no problems.

My husband and I spent several days getting bullied and hoodwinked into prices that were well above what they should have been. We finally stopped by Hertz and were pleasantly surprised by the helpful but laid back staff and the low no hassle prices. We must have test driven 7 different cars and the dealer was eager to keep trying until we found the one we loved. I wish I had learned about Hertz alot sooner!

Even for a 4 cylinder car, it runs great! I love that it doesnt have a CVT transmission because I previously owned one and hated it. This car is so spacious and comfortable. We both love it. Love the cruise and the back up camera. Only owned it for several months but we are happy.

Stopped in to get my first oil change for my Ram 1500 Big Horn - they were done before I sat down. Great service, Josh Galiher was great! I will definitely bring my truck back for additional service.

Car is equipped with everything. From a year of free satellite (Sirus) to having built in coolers in back seat. Extra seats 2 rows. Comfortable ride, no noise. Good on gas. Back up camera in mirror.

My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder

This car meets my family needs and mine. The sales people are great and highly recommended. It’s the best ride I had so far and very comfortable

This is a review of my SELLING experience to Carvana. I listed my car on Craigslist and was approached by an outsider buyer named Jan. She introduced me to Carvana, which I never heard of before, and it's process. She was very helpful and walked me through the process. The first deciding factor for selling to them was that they offered me the best price (vs. CarMax, Auto Nation, Trur Car). Then I realized the process was super streamlined. All I had to do was upload my documents and, after approval, schedule an appointment for the pickup of my car. Carvana sent a truck to COME TO ME to pick up the car. The driver (Lauren?) was very courteous and pleasant to work with, too. The pickup process, which included a one-mile test drive, took no longer than 20-30 minutes. Immediately after loading my car to their truck, I was handed the check, which I immediately deposited without any issues. My selling experience from being contacted by buyer to getting the check took just 10 days! (Would've been even faster if I was more timely with uploading my docs.) I'd highly recommend Carvana for selling your cars!

I love it. The V-6 has always been a great engine, first time with a six speed transmission, nice nackup camera in the rear view mirror

Every time that I have to go back for service they do it quickly and with professionalism.

2nd Journey we have owned. Loved the first one, but this one came with a third row of seats! Just in time to pick up my family from the airport!

Special Thank you to Maria! She s q u e e z e d me and my 2003 Ford Focus SE in to your schedule on May 9th when I had my car towed to your facility (my Very first time there). My car is 13 years old but, it has never stopped on me in traffic and it had been doing so almost daily since a tune up my car received about a month ago at another company. When I would try to start it, it would resist, with shaking and rumbling and then shut-off. On May 9th when I attempted to go to work, when I tried to start the car, the engine light came on (that's never happened). I called for towing through AARP and when I arrived to your facility, Maria took care of Everything on my behalf. Making a long and disappointing story short, Metro Ford came to my rescue. I told Maria, I will be coming back to Metro from now on.

met all my needs very efficient SUV reliable ride for the rode handles well sleek look granite is my favorite color with the black rims

We got our new honda crv here at S & M Auto Sales ,great customer service ! Alex -Ali `-was very nice and helpful ! Absolutely recommend this dealership. Huge selection of nice quality vehicles to choose from .

Then they try to rebuild the rear again could not order the part that's how I end up with a new one after almost killing me on The highway

I called on a Navigator that they had in stock. I was an hour away, but he sales manager told me that the car may have an engine problem and they are taking it offer the lot. I was happy that they did not make me drive all the way out there and try to flip me in to something else.

I've wanted this car for a few years now. Now I finally own one and it's great it's up to date with the screen and back up camera. The lack of power seats on the base model is really weird to me didn't think that was something that wouldn't be in a 2018 new vehicle seeing as my 2005 Honda has power seats and heated seats. Back up camera isn't really helpful when getting into tight spaces your at risk for hitting other next to the vehicle if your not actually checking your surroundings as much.but over all a good looking car drives nice. I don't like how tight the seats are made like race car seats but it may be because I'm pregnant and uncomfortable lol.