by Buyer from Broadview Heights from Broadview Heights, Ohio
October 3, 2018
When we walked into the Mazda dealership we were immediately greeted by Matthew Radeff. He was very professional and friendly. He patiently listened to our needs and showed us exactly what we wanted. We did not do a lot of research prior to coming but Matt explained all the different models to us. He stayed almost 2 hours past closing to finalize our purchase. We are beyond satisfied with the experience.
Before we walked into Mazda we initially went to Volvo next door and were not even greeted by the sellers. One walked up to us without even saying a word. We had to greet him. After the seller made it clear he had no interest in spending even a minute with us we left and went to Montrose Mazda where we met Matt.
We started the day considering purchasing a Volvo and ended it with purchasing a 2018 Mazda CX-5 Touring with package. Kindness and professionalism goes a long way.
I purchased a used vehicle that I found online. I emailed them initially about it and got a call back from Laurel right away. She was super great on the phone and worked through all the questions I had. It didn't take but a day to work out all the details and I booked a flight to come pick it up (I'm in St. Louis). She picked me up from the airport (on her day off even) and made sure everything went through before she left. Couldn't be happier with the experience and I would recommend them highly.
After 2 years of service at Brunswick Auto Mart it was time to replace our 2012 Toy Sienna. I was guided through the process by Dominic Diliberto. He made the time available for me prior to the official opening of the sales department and met with me again for test drives. We bought a 2018 Toy Sienna XLE. He made sure the car was ready to go and had been prepped to our expectations. The deal was signed and delivered by Teri Mateo the Sales Manager. We received a great offer for our trade and were shown several ways to finance the deal. She is one of the best informed Sales Managers I've dealt with in 50 years of buying cars. Brunswick Auto Mart is a top notch auto dealership! Looking forward to working with Rich in service for the life of this new car.
My salesman Vern Petrea Jr. went above and beyond to make sure I understood all the features on my new purchase. I showed up on a motorcycle and the weather was getting bad before I went to pick up my new car ,and Vern went out of his way to come to my house and pick me up , and bring me in to the dealership to pick my vehicle up. I wanted to say that I really appreciated the way he conducted himself. There was no hi pressure sales and I think I tested 7-8 used cars and he took the time to make sure that I knew about each vehicle..He was very professional and courteous in every way. I wish there were more salesmen like Vern.Thanks Vern for the Awesome Experience in purchasing my new used vehicle.. Jeff Smith
They were able to get my car serviced within a day for my engine! I didn???t even get my car there! The dealership where I bought my car was going to be over 2 weeks! This engine failure needed fix right away or the damage should have been extensive!
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