Went in to dealership just to look met Mr sparks we talked then got me a truck to test drive answered all my questions went back talked about trucks some more no pressure . then stopped back about a truck that I wanted .came in we sat down did the paper work pretty laidback pretty easy . went to truck set my phone up explained the truck options shook my hand and off I went very happy
Truly provided the most caring customer service of any dealership I've ever visited. Julius made sure we were happy and satisfied with our new Jeep Wrangler. I will only buy my future Jeeps from Criswell because of Julius and the staff. Leon, our sales consultant, was fantastic. Always pleasant and knowledgeable, he got us into the right vehicle. Thong, in finance, was great as well. He structured our deal perfectly. Everyone we had contact with was incredible. My profound thanks.
Drove up to Gaithersburg from NOVA on Halloween afternoon, since Criswell had my desired Cherokee TrailHawk on the lot! Much to my surprise, they were committed to getting me in this new vehicle. These folks went above and beyond to accommodate the trade-in and purchase of this new 2019 Cherokee TrailHawk. Great trade price and a fantastic new vehicle price... I could not refuse! Even helped me transfer my stuff to the new vehicle! Great working with these guys! Alex and Julius rock!!! I was a pleasure doing business with you! Many thanks! -eric
I traveled over 2 hours to this dealership. I called before I left and asked them to hold a vehicle I wanted. They did. It was very clean, ready to test drive. I bought the car from a very courteous salesman without pressure. He knew all about the car and was very easy to talk to. The paperwork was fast and easy. Overall a GREAT car buying experience. Thank you Tate Auto.
We had a leased vehicle from Tate and our lease was up. Received a call from Ricardo Diaz wanting us to come in and discuss our options. Ricardo was very friendly, professional, extremely knowledgeable and overall great to deal with. He gave us all our options clearly on paper and with no pressure let us make our decision. I like that in a salesman…can't stand high pressure salesman! Within a short time we had made the transition from our leased Jeep to our new Jeep without a hitch. Then 7 miles down the highway the tire went flat!?!? Fortunately for us we had purchased the warranty package and with the push of the ASSIST button on the rear view mirror someone was there to change the tire…at no charge to us. The next day we returned to Tate, where we were pleasantly greeted by Keith the Repairs Manager, informing us they were giving us a NEW tire…honestly we were prepared to go to battle for a new tire because we were sure they were going to want to plug the old one. Everyone we dealt with at Tate was a pleasure to meet.
I called Criswell's Service department to schedule a time to bring my truck in for a "check engine" light. Brandon answered and quickly got me a date and time within two days from when I called. Once there, he was very professional and advised he would give me a call with the diagnosis and options. He called that afternoon, and discussed options with no pressure of doing more than I wanted. Which I really appreciated, knowing some other dealers would have, but Brandon and Criswell did not! He and his Service team finished the work that afternoon and I was back in my truck in no time! This team at Criswell, I would recommend to anyone who is looking for the best! Thanks again Brandon and the Criswell Service Team!
I bought a brand new Dodge Grand Caravan from Tate in August of 2015 and the overall process in doing so was easier and swifter than initially anticipated. I use the car for work a lot, and by a lot, I mean on average I put about 5,000 miles a month on it which means that I swing by the service center at least once a month to get the vehicle properly tuned. So far I have not had any issues with anyone there, the customer service representatives have been more than pleased to help and very friendly, especially Thuan who always greets with a smile and doesn't waste any time in aiding you. The mechanics are great too. Each time I pull out of the shop, the car drives like new, as if I had just bought it. In other words I highly recommend their services.
Jamie Montgomery Awesome Sales Representative my experience was more than what I thought it would be, my mind was on a 2008 Jeep Patriot on the lot, however I walk away with a 2014 Jeep Compass to my amazement I was overwhelmed, over joy, over happy and over glad and did I say Awesome, well let me said it again Awesome TEAM!!!!
Bought our first Jeep Compass from Tate Used Car Dealership salesperson Jamie M. We had a great experience from the sales and finance team. We did have a issue with the a/c drain, but with salesperson Jamie M and the body shop group the issue was resolved within the hour. My husband and I are very happy with the 2014 jeep compass this is actually the second vehicle we have bought thought the Tate Used Care dealership of Frederick, Md. We're happy with both vehicles.Thanks
Frankie and Paul did a fantastic job with all areas of the buy. Will definitely be back to see them. Best service buying a car I've ever had.
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