My experience was hassle free and easy. My salesperson Robert Feldt was awesome - I recommend seeing him if you need a car or want to sell a car! Clean facility with a kids playroom. Everyone was friendly and looked happy to work there
My buying experience was nothing but excellent from start to finish. The used vehicle I bought was all that was advertised,the price was as stated and no crazy add -ons after the agreed upon deal. The car was detailed to complete satisfaction,and ready when promised.There was two surprises to the sale: a 45 day warranty came without charge,and when they recounted the cash that I paid (after I left the dealership and was on my way home),I got a phone call from manager Andre Selec informing me that I paid TOO MUCH and that they would be returning $100 to me!!!That was cash that he could have put in his pocket and not told anyone about it,but he called me right away. Mr. Stahl and Mr. Selec and the whole operation was top notch as I expected nothing less ,as this is my second purchase from this store (purchased a 2017 Crosstrek).
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
What an amazing experience. No one pressures you into anything. Pedro helped me every step of the way. I Would strongly recommend him to anyone looking for a car, he will make sure you get everything you want!
Ben Pugliesi did a terrific job handling my 2017 Sierra truck purchase. I was an out of state buyer and Ben handled every aspect of the transaction. He worked very well with my lender who had pre-approved me. When I arrived at the dealership my truck was parked out front, fully serviced, gas tank full, and clean as a whistle. Ben showed me many of the features that would make my 400 mile drive home comfortable. After a 30 minute inspection and test drive we completed the paperwork without any surprises and I left very happy.
David Montes made my situation a breeze - buying a car from 1000 miles away and showing up at the dealership with bags in hand ready for a new car could have been a nightmare, but David made the entire situation easy and stress free. I had an opportunity to buy a car elsewhere and chose Courtesy because of the work and help David did for my situation. Awesome job!
Great Experience. Professional staff. Great deal on an awesome new Grand Cherokee. Very smooth process. I knew what I wanted and what I wanted to pay. We came to an agreement quickly and were out the door in our new Jeep
Looked at BMW 7 Series, Tesla day before...and left with a new Tahoe thanks to Finian Mayotte and everyone there. Larry, John and Adam all played a role in flipping a 35 year BMW driver (4 of them)...to a Chevy Man...Cox Chevrolet is the reason from the minute we walked in the front door. Not my last Chevy...guarantee that!
I recently had my car serviced at Cox Chevy. My service advisor Thomas Somers, took me right in and began the servicing process. He explained exactly what was going to be done on my car and also what time to expect my vehicle to be ready. The whole process was seamless. Thank you Cox Chevy!
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