I usually despise the entire process of buying a car! The day before we went to Toyota & the salesman drove us crazy with his non stop persistence. Even when we stated they didn't have what we were looking for, he kept getting us to wait and wait and wait! Finally, exasperated my husband left while I hid in the car because I knew it was going to be a hard sell. I'd rather lose a toe than buy a car like that! The next day we went to Galloway Direct. Rich Festa, the salesman was as pleasant as he could be. No hard sell, no harassing, no long horrible wait. Also, the closing agent was extremely nice. The overall experience was a nice surprise! We felt like we got a good fair deal and got a great used 2011 Ford Edge with low miles! It was pristine. We got an extended warranty and free oil changes for 2 years! The facility was pleasant with some great antique Fords inside. I would absolutely recommend them for a great experience!
Beautiful facility, shows great promise and still head and shoulders above the other local Jeep dealership (Galeana) but 6 contacts and an about hour to only schedule the appointment for an oil change, tire rotation and them to see if something qualifies for a warranty issue.... unacceptable. No appointments available for at least two weeks out and no way to confirm appointment time online or even by phoning the dealership directly. They can???t even tell you who your service advisor is... once I arrived I found I didn???t even need an appointment after all because they dont handle that type of warranty work for Mopar Service Plans. I have to call Chrysler direct to schedule. Service advisor seemed nice enough but not very knowledgeable and pretty stressed. They???re new so I???ll cut some slack, but guessing management needs to do some better training. Still not sure about why it took 6 contacts to schedule an appointment.. there must have been 15 girls in a bullpen area that handle scheduling who were seemingly just sitting around and chatting. Not great, but not as awful as Galeana. Will give them a second chance and re-review.
Just wanted to say that we really enjoyed buying our new car from Somerset. We looked at many places for a car, but they made the whole experience very nice, and the service was great! - Driving our new (to us) Corvette home after the purchase was outstanding and the car is great! -- we would buy another car from Somerset in future. Paul and Alicia.
They really do want to see you in a brand new Mitsu
by Lilly from DealerRater.com
November 6, 2018
From the minute you park your car and walk into the showroom you are greeted kindly and attended to promptly. I had the pleasure of working with Santiago he was my salesman. Very attentive very knowledgeable about the Mitsubishi brand. I also worked with Cody who really worked hard to get me into a new vehicle. Finally wrapping up all the paperwork was Ray. He was very patient with all of my questions and made me feel at ease. I say Mitsubishi all the way!!
As he always has, service advisor Chuck Griffith again went above and beyond for me providing exceptional customer service rarely found anymore these days. He understands that a premium ownership experience drives customer loyalty. I called him to make an appointment for a passenger power seat malfunction on my 2015 X3. He called to my attention that my warranty was going to expire in just 3 days. I thanked him, but told him there was no rush to get an appointment because had purchased an extended warranty from Germain BMW earlier in the year. He quickly reviewed the documentation for on file for my vehicle and reminded me that the extended warranty has a $250 deductible. With a genuine customer focused sense of urgency, he was able to schedule the service appointment for the we following day and provide me with his personal loaner vehicle which we needed because were rushing around with Dr. appointments, etc. prior to flying back to Milwaukee for the holidays, and have only one vehicle her in Florida. I am extremely grateful to Chuck for everything he did to save me $250 with such a small window of opportunity and making it so convenient for me. Like he has in the past, he made me feel like I am his only customer. And as a valued Germain BMW owner, he returns that loyalty with unparalleled service, support and convenience. Accordingly, my rating is a ???slam dunk??? 5 stars, and even higher if your rating scale allowed.
Everyone at Gettel Hyundai provides first class costumer service. They are not pushy and truly want you to be happy with your decisions. Kevin Was my sales associate and made the car experience easy and stress free.
Courteous and professional. This was my 2nd vehicle from Harbor and will likely buy from them again, why do you need twenty five words? Stupid
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