My Itasca Navion RV is built on a Dodge-branded 3500 Sprinter chassis, which was included in the recent airbag recall. I live all the way up in Bellingham, Washington, but the local Dodge dealer is awful, in every way. Lithia Chrysler Jeep Dodge has an excellent reputation amongst the owners of this make and model of RVs when it comes to service, so I decided the trip was worth it, as numerous owners complained of how the recall work was botched by various Dodge dealers.
This dealership was excellent from the time I first called, until I drove away with the work completed. I was assigned to service advisor Hayden Connor. He scheduled my appointment, made sure the proper parts were in when I arrived, and was professional, friendly, attentive and reassuring. Other Sprinter owners on the RV chat group have complained that the work took 2 or 3 trips to a dealership, but my work was done within the promised 6 hours. A pleasant shuttle driver provided prompt transportation to and from my mother's house where I visited until the work was completed.
This kind of excellent service is rare, and was well worth the 20 hours of driving from Bellingham to Medford and back.
Highly recommended.
2009 Dodge Ram 1500 Laramie Review
The most reliable and beautiful vehicle I have own
by Pryde from Celina, OH
February 19, 2019
4
This vehicle was great, comfortable, quick throttle response, and reliable. Never had any problems out of this truck the power is always there and it feels great while delivering that power.
Other than the time spent waiting, over 2 hours, I was happy with the service. I don't understand why appointments are not available for servicing vehicles!
2010 Dodge Ram 1500 SLT Review
I won't buy another one after changing spark plugs
by Old mechanic from Gulfport Mississippi
April 15, 2019
3
I've had Mitsubishi I've had Dodge I will not bye another Dodge they make them too hard to work on I don't need all the headaches try changing spark plugs 16 in the V8 get real
I bought my first truck which I think was a great first choice. Wanted something for work but also some slight performance. And I'm super happy I chose my Dodge ram 1500 with a 5.7 engine. I've only had it for a few months and it hasn't disappointed me... There's a few things I'm aware of when it comes to mechanical problems such as valve seat failure due to overheating. And ball joints. I'm will to put some money into it being as tho I only purchased it for $3800 best choice I made! I'll never part ways with her she's the last of a dying breed!
Travis is an excellent service advisor he kept me updated on everything that was being done and my truck was completed early.
2006 Dodge Ram 1500 SLT Review
Most difficult to diagnose and repair
by Vincent68 from Seattle, Washington
April 15, 2019
3
Diagnosing and pin pointing needed repairs is very difficult and exspensive. The Dodge Dealerships do not have a diagnostic system that allows for pin pointing the needed repair. Process of elimination replacement of parts until the needed part is eventually replaced and thus discovered to be the part causing your trucks issue is not only exspensive with no concrete guarantee that you have fixed your trucks malfunction or bad part issues. The Dealership will diagnose, get a code for part replacement, that could be or could not be what’s causing the problem. The larger repair will be determined alleviating the mechanics job of narrowing down a more specific smaller or pin point cause. Your trucks symptoms will not conclude a specific cause. Many possible causes will be presented as possibilities and the process of elimination of replacing parts begins.
Service was very quick, efficient and your service personnel were helpful and friendly.
2010 Dodge Ram 1500 SLT/Sport/TRX Review
Best vehicle I've ever bought!
by Therealfrankwhite from Cleveland
March 7, 2019
5
I've driven a lot of different makes and models, and so far the DODGE RAM has been the best vehical I've ever financed.
What can I say except this truck so far has been An amazing ride overall!
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